GigaParts, Inc.

★★★☆☆
  • 1426 Paramount Drive B

    Huntsville, AL 35806

    Map & Directions
  • 256-535-4442

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GigaParts is not a bad company by any means. I have bought from them numerous times and have never been felt "screwed" on a purchase. There have been a few occasions in which one of the employees (whilst attempting a sale) gave me completely incorrect information concerning the product and it's capabilities-if I was not as tech savvy as I am, I imagine that my feelings would be slightly different. I do not attribute these flaws to the store per se, as it is an environment in which a perceived lack of knowledge endangers job security; this being said, the management is nonetheless obligated to ensure customers' satisfaction, and this includes making sure that employees are educated about their (or similarly related) products. Besides some of the employees trying to sell me (knowingly?) items that they knew little to nothing about, my experiences have relatively fair. In regards to a comment above: if someone buys an item because of a recommendation (IDE -> USB adapter) and the person manages to ruin their own equipment through improper usage, this fault lies with the user and not the company. After working in the computer field for many years, it has become obvious that the less tech savvy individuals have completely unrealistic expectations or don't understand where a company or individual's liability ends. If one buys something and screws up their computer using it, a company cannot directly accept responsibility for this because there is no way possible to tell if it is a manufacturing issue, operating error, or some freak bug that caused the problem. The people are mostly helpful and the number who knowingly share false info are in the minority, if even existent at this very day. Like shopping anywhere, do your homework first and know where their responsibilities end and yours start-it is pathetic to see an uneducated or uninformed individual giving hell to someone because they don't have the capacity to understand what is going on. My biggest gripe, however, is that most of the computer products they carry aren't exactly name-brand; when buying computer parts, paying an extra little bit of money for a reputable company's product is completely worth it the majority of the time-you do get what you pay for with computer parts.

Side note: Zero systems are NOT sold at cost. Believe me, I worked there very briefly at one point. You can build a faster machine for a good bit less if you know how to build your own computer. My computer could stomp any of their Zero systems into the ground, and i paid about 600 less for my comp (bought parts separately and did labor myself).

Pros: MOSTLY knowledgeable and friendly staff
Cons: VERY poor variety of brands. You can probably find what you want, but its most likely from a company you haven't heard of

3
★★★☆☆

GigaParts is not a bad company by any means. I have bought from them numerous times and have never been felt "screwed" on a purchase. There have been a few occasions in which one of the employees (whilst attempting a sale) gave me completely incorrect information concerning the product and it's capabilities-if I was not as tech savvy as I am, I imagine that my feelings would be slightly different. I do not attribute these flaws to the store per se, as it is an environment in which a perceived lack of knowledge endangers job security; this being said, the management is nonetheless obligated to ensure customers' satisfaction, and this includes making sure that employees are educated about their (or similarly related) products. Besides some of the employees trying to sell me (knowingly?) items that they knew little to nothing about, my experiences have relatively fair. In regards to a comment above: if someone buys an item because of a recommendation (IDE -> USB adapter) and the person manages to ruin their own equipment through improper usage, this fault lies with the user and not the company. After working in the computer field for many years, it has become obvious that the less tech savvy individuals have completely unrealistic expectations or don't understand where a company or individual's liability ends. If one buys something and screws up their computer using it, a company cannot directly accept responsibility for this because there is no way possible to tell if it is a manufacturing issue, operating error, or some freak bug that caused the problem. The people are mostly helpful and the number who knowingly share false info are in the minority, if even existent at this very day. Like shopping anywhere, do your homework first and know where their responsibilities end and yours start-it is pathetic to see an uneducated or uninformed individual giving hell to someone because they don't have the capacity to understand what is going on. My biggest gripe, however, is that most of the computer products they carry aren't exactly name-brand; when buying computer parts, paying an extra little bit of money for a reputable company's product is completely worth it the majority of the time-you do get what you pay for with computer parts.

Side note: Zero systems are NOT sold at cost. Believe me, I worked there very briefly at one point. You can build a faster machine for a good bit less if you know how to build your own computer. My computer could stomp any of their Zero systems into the ground, and i paid about 600 less for my comp (bought parts separately and did labor myself).

Pros: MOSTLY knowledgeable and friendly staff
Cons: VERY poor variety of brands. You can probably find what you want, but its most likely from a company you haven't heard of

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I love Gigaparts. I've never had a bad experience. And on the rare occasion when I've asked a question their sales guys didn't know, they didn't flounder around or lie; they found me someone in the building who did know and could explain it well. (Even their bathroom makes me feel like I'm in a high-end electronics store, with a poster on its wall of the full electromagnetic spectrum).

Their prices may be a little high (only when compared to some online stores, not locally) but it's because they only carry the best. And there's no wait for shipping! Their ""in store"" pricing is a few dollars more than their web prices, but if you know the product you're looking for and mention its web price, you get it. No hassle.

The real gem, here, is in their pre-built computers, called ""Zero systems"". It's like having a long-time professional in the family build you a computer at cost. Seriously! Go check out their display; they actually WANT their customers to see inside their computers. And I'm not talking about the colored Plexiglas cases with the spinning lights or neon tubing inside to distract you with ""pretty colors"". They don't do any of that. They just have enough pride in their computers to make them LOOK like the high-performance machines that they are. It's like looking under the hood of a brand new sports car when you've only ever seen old, dirty lawn mower engines before.

2
★★★★★

I love Gigaparts. I've never had a bad experience. And on the rare occasion when I've asked a question their sales guys didn't know, they didn't flounder around or lie; they found me someone in the building who did know and could explain it well. (Even their bathroom makes me feel like I'm in a high-end electronics store, with a poster on its wall of the full electromagnetic spectrum).

Their prices may be a little high (only when compared to some online stores, not locally) but it's because they only carry the best. And there's no wait for shipping! Their ""in store"" pricing is a few dollars more than their web prices, but if you know the product you're looking for and mention its web price, you get it. No hassle.

The real gem, here, is in their pre-built computers, called ""Zero systems"". It's like having a long-time professional in the family build you a computer at cost. Seriously! Go check out their display; they actually WANT their customers to see inside their computers. And I'm not talking about the colored Plexiglas cases with the spinning lights or neon tubing inside to distract you with ""pretty colors"". They don't do any of that. They just have enough pride in their computers to make them LOOK like the high-performance machines that they are. It's like looking under the hood of a brand new sports car when you've only ever seen old, dirty lawn mower engines before.

Pros: Highest quality parts, internet prices, knowledgeable staff

Cons: A little out-of-the-way, under-staffed when busy

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Not a good experience .\r
I went to Giga Parts looking for a product to back up an IDE hard drive from PC ""A"". \r
The facts related were that the machine, PC-A, I wanted to back up was not on the internet so a required internet connection was unacceptable and PC-A did not have a USB port so a direct connection to an external USB drive was not possible. \r
They sold me a ""plug and play"" USB to IDE interface device, $35, which allegedly would allow the hard drive from PC-A to be backed up to an external USB drive utilizing a different PC-B which had USB ports. PC-B would act as the intermediary link via it's USB capability. The plug and play device had a plug for the IDE drive to connect directly to it and a USB cable to connect to PC-B. The destination external USB hard drive would connect to another USB port of PC-B. The instructions I was given from Giga Parts said that no drivers were needed. Simply plug them in and go. No instructions were in the interface device box.\r
This device corrupted my hard drive and made it unreadable. Diagnostic programs said it was not formatted or had been locked by a disk utility. \r
Giga Parts personnel tested the hard drive on a dedicated test system. It showed up with the same status of unreadable. I asked them to fix it and they refused. The said they could attempt a data recovery procedure on the drive and maybe save the data. This would cost an additional $125. My response was that since the product they recommended and sold me ruined my hard drive, they should fix it for free. They essentially told me to get lost and that they would not address the problem unless paid for it. When I would not accept that and explained why they should fix it for free, since their recommendation, instructions, and product ruined my system, they told me to get out of the store or they would call the police. They were upset because other adjacent customers could hear a discontented customers data loss.

0
★☆☆☆☆

Not a good experience .\r
I went to Giga Parts looking for a product to back up an IDE hard drive from PC ""A"". \r
The facts related were that the machine, PC-A, I wanted to back up was not on the internet so a required internet connection was unacceptable and PC-A did not have a USB port so a direct connection to an external USB drive was not possible. \r
They sold me a ""plug and play"" USB to IDE interface device, $35, which allegedly would allow the hard drive from PC-A to be backed up to an external USB drive utilizing a different PC-B which had USB ports. PC-B would act as the intermediary link via it's USB capability. The plug and play device had a plug for the IDE drive to connect directly to it and a USB cable to connect to PC-B. The destination external USB hard drive would connect to another USB port of PC-B. The instructions I was given from Giga Parts said that no drivers were needed. Simply plug them in and go. No instructions were in the interface device box.\r
This device corrupted my hard drive and made it unreadable. Diagnostic programs said it was not formatted or had been locked by a disk utility. \r
Giga Parts personnel tested the hard drive on a dedicated test system. It showed up with the same status of unreadable. I asked them to fix it and they refused. The said they could attempt a data recovery procedure on the drive and maybe save the data. This would cost an additional $125. My response was that since the product they recommended and sold me ruined my hard drive, they should fix it for free. They essentially told me to get lost and that they would not address the problem unless paid for it. When I would not accept that and explained why they should fix it for free, since their recommendation, instructions, and product ruined my system, they told me to get out of the store or they would call the police. They were upset because other adjacent customers could hear a discontented customers data loss.

Pros: Any Pros are either misconcpetions or not worth the risk.

Cons: Deceptive, don't stand behind their products, technically unknowledgeable about products they sell. Undisclosed limits of products or their knowledge.

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I bought some RAM for my computer from this store. It caused my computer to blue-screen when I powered it on. I took the RAM back to them the very next day and they wouldn't exchange it. They told me that it ""might"" be defective, but they would have to test it first. Ok, no problem there. But they wanted to CHARGE me to test the RAM that I bought just the previous day. No way. I took it to another store and they tested it for free. They confirmed that it was in fact defective. I took it back to gigaparts immediately and told them what the other store told me. They said they would still have to test it and, gasp, they would charge me for the test. \r
\r
I finally paid them their ""test fee"" and waited. The next day, they told me there was nothing wrong with the RAM and I should come pick it up. I picked it up and it wasn't the same module that I dropped off. They switched the RAM on me. I showed them my reciept and the serial numbers didn't match. They didn't believe me and gave me the module that they say they sold me (and had just tested). The RAM did work when I got it home, but they charged me for replacing THEIR defective RAM and lied about swapping it out.\r
\r
I have since purchased a new system from another store in town and I'm quite happy with the service and the system. I do not recommend gigaparts to anyone. I just don't trust them.

0
★☆☆☆☆

I bought some RAM for my computer from this store. It caused my computer to blue-screen when I powered it on. I took the RAM back to them the very next day and they wouldn't exchange it. They told me that it ""might"" be defective, but they would have to test it first. Ok, no problem there. But they wanted to CHARGE me to test the RAM that I bought just the previous day. No way. I took it to another store and they tested it for free. They confirmed that it was in fact defective. I took it back to gigaparts immediately and told them what the other store told me. They said they would still have to test it and, gasp, they would charge me for the test. \r
\r
I finally paid them their ""test fee"" and waited. The next day, they told me there was nothing wrong with the RAM and I should come pick it up. I picked it up and it wasn't the same module that I dropped off. They switched the RAM on me. I showed them my reciept and the serial numbers didn't match. They didn't believe me and gave me the module that they say they sold me (and had just tested). The RAM did work when I got it home, but they charged me for replacing THEIR defective RAM and lied about swapping it out.\r
\r
I have since purchased a new system from another store in town and I'm quite happy with the service and the system. I do not recommend gigaparts to anyone. I just don't trust them.

Pros: Was in a good location before they moved.

Cons: They tend to lie too much.

 

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