Sprint Store

★★☆☆☆
  • 1701 Mallory Ln Ste 150

    Brentwood, TN 37027

    Map & Directions
  • 615-376-1100

About Sprint Store

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
  • Telecommunications
  • Communications
  • Video Conferencing
  • Communications Consultants
Details
  • Cell Phone Rental
  • Cell Phones
Hours
M-Sa 10am-8am, Su 12pm-6am
Keywords
  • cell phone accessories
  • cell phone repair
  • cell phone repair store
  • cell phone services
  • cell phone stores
  • cell phones
  • cell repair
  • cellular phones
  • cellular service providers
  • electronics store
  • mobile phone store
  • mobile phones
  • phone number
  • phone repair
  • phone store
  • phones repair service
  • sprint
  • sprint plans
  • sprint.com
  • sprint phone
  • sprint phones
  • sprint stores
  • sprint cell phones
  • sprint corporate office
  • sprint store
  • sprint wireless
  • sprint wireless store
  • telephone service
  • used cell phones
  • wireless
  • wireless network
  • tablet
  • Samsung Galaxy
  • Samsung
  • iPhone
  • phones
  • cell phone plans
  • phone and plans
  • galaxy s6
  • galaxy s5
  • Samsung galaxy s5
  • Samsung galaxy s6
  • iPhone 1271
  • iPhone 6 plus
  • iPhone 1270
  • iPhone 6s
  • iPad mini
  • iPad air
  • apple iPhone
  • new iphone
Products
  • Unlimited data (available on select plans)
  • 4G LTE
  • HD Voice
  • phone deals and promotions
  • accessories
  • home phone solutions with Sprint Phone Connect
  • wireless service
Brands
  • Apple
  • Samsung
  • HTC
  • Android
  • LG
  • Motorola
  • Blackberry
  • Bluetooth
  • accessories
Services
  • Repair
  • Bill Pay Service
  • Small Business Expert
  • Book an Appointment
  • Reserve in Store
  • PokeStop

Communications & Utilities

Communications & Utilities
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2.0 4
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.

I have been a Sprint customer since they merged with Netel about 4 years ago. I have not had any issues with their service or phones since the merge. I recently visited this location to upgrade to the EVO 3D. I immediately greeted by an associate named Michael B., he was very helpful, energetic and helpful throughout the entire process. He was very thorough in explaining some of the plan changes (4G service) and let me know what to expect on my bills. He also showed me some basics on how to use my new phone. I am extremely satisfied with the service I was provided at this store and also love my new phone!!!!!

2
★★★★★

I have been a Sprint customer since they merged with Netel about 4 years ago. I have not had any issues with their service or phones since the merge. I recently visited this location to upgrade to the EVO 3D. I immediately greeted by an associate named Michael B., he was very helpful, energetic and helpful throughout the entire process. He was very thorough in explaining some of the plan changes (4G service) and let me know what to expect on my bills. He also showed me some basics on how to use my new phone. I am extremely satisfied with the service I was provided at this store and also love my new phone!!!!!

.

I had an issue with my phone of less than 4 months not consistently charging. I decided to take it into Sprint to see if they could look at it. First thing that kind of pissed me off is that when the CSR was pulling the battery case off he fumbled my phone dropping it to the ground. This is the first time this phone had ever been dropped. Anyways, he told me that someone would look at it and to come back in thirty minutes. Thirty minutes later the tech from the back brought my phone out and handed it to me along with a receipt that had my micro usb port taped to it. He said it fell off the motherboard as soon as he opened the phone. He said there was nothing that he could do because it was obvious user damage and that I should have bought insurance on it since it was such an expensive phone. I immediately requested to speak to the supervisor. He tried to brush me off because he was on the phone with Sprint Corporate. I told him I could wait until he was done on the phone but then he insisted on not helping then and there. He said there was nothing that could be done because I had damaged the phone. I told him that it was working 75% of the time before I came in and now it won't charge at all. I also mentioned how one of the CSR's dropped my phone and he said that has nothing to do with the micro usb port falling out. I got out of there before I did something I would regret. The tech stopped me before I could get out and i think he tried to sell me a phone under the table or something but I wasn't really paying attention because of the rage. I can't believe Sprint hasn't done something about this yet.

0
★☆☆☆☆

I had an issue with my phone of less than 4 months not consistently charging. I decided to take it into Sprint to see if they could look at it. First thing that kind of pissed me off is that when the CSR was pulling the battery case off he fumbled my phone dropping it to the ground. This is the first time this phone had ever been dropped. Anyways, he told me that someone would look at it and to come back in thirty minutes. Thirty minutes later the tech from the back brought my phone out and handed it to me along with a receipt that had my micro usb port taped to it. He said it fell off the motherboard as soon as he opened the phone. He said there was nothing that he could do because it was obvious user damage and that I should have bought insurance on it since it was such an expensive phone. I immediately requested to speak to the supervisor. He tried to brush me off because he was on the phone with Sprint Corporate. I told him I could wait until he was done on the phone but then he insisted on not helping then and there. He said there was nothing that could be done because I had damaged the phone. I told him that it was working 75% of the time before I came in and now it won't charge at all. I also mentioned how one of the CSR's dropped my phone and he said that has nothing to do with the micro usb port falling out. I got out of there before I did something I would regret. The tech stopped me before I could get out and i think he tried to sell me a phone under the table or something but I wasn't really paying attention because of the rage. I can't believe Sprint hasn't done something about this yet.

.

Every review shared thus far is absolutely true. I am an 8 year customer and this is by far one of the worst stores (and that is saying a lot in a company notorious for horrible customer service). Avoid at all cost. I will now drive twice as far to avoid these folks.

0
★☆☆☆☆

Every review shared thus far is absolutely true. I am an 8 year customer and this is by far one of the worst stores (and that is saying a lot in a company notorious for horrible customer service). Avoid at all cost. I will now drive twice as far to avoid these folks.

.

I have been to this store on several occasions. You have to get your name on a list, just to speak with someone. Then you have to wait...and wait...and wait.... I needed to pick out a phone. I called Sprint to complain and they suggested that I set up an appointment! An appointment to buy a phone to go with a plan that I signed up for earlier in the day with a rep over the phone?!! It was an estimated 25 minute wait. This is indicative of their service on every occasion that I have been to that store.

0
★☆☆☆☆

I have been to this store on several occasions. You have to get your name on a list, just to speak with someone. Then you have to wait...and wait...and wait.... I needed to pick out a phone. I called Sprint to complain and they suggested that I set up an appointment! An appointment to buy a phone to go with a plan that I signed up for earlier in the day with a rep over the phone?!! It was an estimated 25 minute wait. This is indicative of their service on every occasion that I have been to that store.

Pros: none, none, and none

Cons: poor customer service, Long wait time, Poor store layout

Message from Sprint Store

Switch to Sprint! Sprint's network reliability is within 1% of the other guys. And we have the BEST price for Unlimited. Get the phones you want with Unlimited Data, Talk and Text without having to worry about running out of data or being surprised by overage charges (streams video up to HD 1080p, music up to 1.5 Mbps, gaming up to 8 Mbps; data deprioritization during congestion). And, our “Buyback” program offers account credits for your eligible phone. Visit your local Sprint store in Brentwood, TN or give them a call to find what you’re looking for.

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