Thoroughbred Ford

★★★☆☆
  • 8501 N Boardwalk Ave

    Kansas City, MO 64154

    Map & Directions
  • 816-505-1818

Automotive

Automotive
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Do not do business with thoroughbred ford, unless you want to be conned out of money for worthless vehicles, and yelled at by sales managers when you complain about it. \n\nAfter a family member of mine purchased a used vehicle in July of 2011, a 2007 Ford Explorer Sport Trac, for $17,500, the problems have been never ending with this business. An ""extended warranty"" was purchased for $1000, and hasn't seemed to cover any of the following issues: \n\nBad electrical wiring in moon roof: ~$200 to fix (not covered) \nIssue with heater: $300 (also ""not covered"") \nWas told vehicle needs new brakes (after purchase) \nand now, a cracked radiator: quoted around $500 (""not covered"") \n\nWhen I called to speak with a manager, ""Curt"" who called me an ""ass"" for using the term ""swindled"", and was repeatedly told to ""be a man"" where he hung up on me. \nThis car was a lemon. and Thoroughbred ford will not admit to it, and refuses to make it right, only demanding more money to fix problems that should have never existed.At the time where the last problem (radiator) was quoted to be repaired, the dealership smugly told him that he ""needs a new vehicle"". \n\nThese people are crooks, I highly recommend that you take your business elsewhere.

0
★☆☆☆☆

Do not do business with thoroughbred ford, unless you want to be conned out of money for worthless vehicles, and yelled at by sales managers when you complain about it. \n\nAfter a family member of mine purchased a used vehicle in July of 2011, a 2007 Ford Explorer Sport Trac, for $17,500, the problems have been never ending with this business. An ""extended warranty"" was purchased for $1000, and hasn't seemed to cover any of the following issues: \n\nBad electrical wiring in moon roof: ~$200 to fix (not covered) \nIssue with heater: $300 (also ""not covered"") \nWas told vehicle needs new brakes (after purchase) \nand now, a cracked radiator: quoted around $500 (""not covered"") \n\nWhen I called to speak with a manager, ""Curt"" who called me an ""ass"" for using the term ""swindled"", and was repeatedly told to ""be a man"" where he hung up on me. \nThis car was a lemon. and Thoroughbred ford will not admit to it, and refuses to make it right, only demanding more money to fix problems that should have never existed.At the time where the last problem (radiator) was quoted to be repaired, the dealership smugly told him that he ""needs a new vehicle"". \n\nThese people are crooks, I highly recommend that you take your business elsewhere.

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The only service they usually get right is a simple oil change- even then they almost always give you a list of items that need to be fixed but when you take your vehicle to another Ford dealer you find nothing wrong. Most recently they charged me $90 for a diagnostic service to tell me all of my spark plugs were loose and offered to tighten them for $350. When I took my truck to the dealer who installed the plugs- the mechanic by the way is a 20 year master mechanic- the plugs were not loose at all tight. The problem was a loose emission hose for $35. Buyer beware!!!!!

0
★☆☆☆☆

The only service they usually get right is a simple oil change- even then they almost always give you a list of items that need to be fixed but when you take your vehicle to another Ford dealer you find nothing wrong. Most recently they charged me $90 for a diagnostic service to tell me all of my spark plugs were loose and offered to tighten them for $350. When I took my truck to the dealer who installed the plugs- the mechanic by the way is a 20 year master mechanic- the plugs were not loose at all tight. The problem was a loose emission hose for $35. Buyer beware!!!!!

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I used to like this dealer, but the last two times I went in there, the salespeople were all new and were very demanding. I wish they hadn't changed.

2
★★☆☆☆

I used to like this dealer, but the last two times I went in there, the salespeople were all new and were very demanding. I wish they hadn't changed.

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I have bought two cars in the past 6 years from Thoroughbred Ford and I've also recommended my own sister to them. Every time we've used George O'Sullivan to sell us our cars. He is so nice and does everything he can for you! The financing department can work miracles! We have gotten great deals from Thoroughbred!

5
★★★★★

I have bought two cars in the past 6 years from Thoroughbred Ford and I've also recommended my own sister to them. Every time we've used George O'Sullivan to sell us our cars. He is so nice and does everything he can for you! The financing department can work miracles! We have gotten great deals from Thoroughbred!

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I got the car I wanted for less than I thought I would. They were incredible, and the guys from the internet department were a great help. this is the third car that I have bought there and I will buy another 3.

5
★★★★★

I got the car I wanted for less than I thought I would. They were incredible, and the guys from the internet department were a great help. this is the third car that I have bought there and I will buy another 3.

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I have bought many cars in my years, but I have never been treated as well as when I bought my F-150 from Thoroughbred Ford. The people at Thoroughbred Ford were professional, courteous, well-informed and delivered what they promised. \r\n\r\nI have and will continue to recommend Thoroughbred Ford to anyone that asks.\r\n\r\nWhen you look for your next car look at Thoroughbred Ford!

2
★★★★★

I have bought many cars in my years, but I have never been treated as well as when I bought my F-150 from Thoroughbred Ford. The people at Thoroughbred Ford were professional, courteous, well-informed and delivered what they promised. \r\n\r\nI have and will continue to recommend Thoroughbred Ford to anyone that asks.\r\n\r\nWhen you look for your next car look at Thoroughbred Ford!

Pros: Pricing, speed, selection, parking and the facility is awesome

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They lie to you to sell you the vehicle. Tell you what you want to hear and never deliver their promises. Lied to a child. Have no respect for them and will not go back. Telling all friends and family not to go there. Best part vehicle is great

1
★★☆☆☆

They lie to you to sell you the vehicle. Tell you what you want to hear and never deliver their promises. Lied to a child. Have no respect for them and will not go back. Telling all friends and family not to go there. Best part vehicle is great

Pros: Friendly of salesman

Cons: Make promises and then lie about them

More about Thoroughbred Ford

Thoroughbred Ford opened for business in 1984 in downtown Kansas City. The name Thoroughbred in the dictionary is defined as an organization that is marked with grace and elegance; something that possesses sterling qualities. This was the image we wanted, thus we selected Thoroughbred as our dealership name. Our business grew over the years until the opportunity presented itself to relocate and build a new dealership in the northern suburbs of Kansas City only 5 minutes from the International Airport. Ford Motor Company awarded Thoroughbred Ford again with their President's Award for the full calendar year of 1998, 2000, 2001, 2002, 2003, 2006, 2007, 2009, 2010, 2011 and 2012 presented to less than 3% of all dealerships nationally. Ford says of the President's Award, ""It is an award that exemplified achievement.... an honor bestowed on only a select group of individuals whose exceptional effort and superior performance distinguish them from all others. 8501 N Boardwalk Ave Kansas City, MO 64154 816-505-1818 http://www.thoroughbredford.com Sales: Mon - Thu: 9AM - 8PM Fri - Sat: 9AM - 7PM Sun: Closed Service: Mon- Sat: 7AM - 7PM Sun: Closed

 

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