Sun Kissed Tans

★★☆☆☆
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Unlimited tanning starting @ $21.00!!!

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Personal Services
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Tan Republic

6115 Ne 114th Ave Vancouver, WA

1.5 2
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I caution anyone who's looking for a local tanning bed and is considering purchasing a tanning 'package' from Tan Rio. Several months ago I had purchased a 4-month 'stop-n-start' package from Tan Rio's Sherwood location. We used the package for a month and then put it on pause while we took our vacation. A week after returning from our trip we went back to Tan Rio to start up our package again and noticed that the store had been emptied out. While trying to contact Tan Rio to investigate, we found that several of their contact phone numbers for other locations were either disconnected or had messages telling of a similar fate of that of the Sherwood store. When we finally got ahold of the owner, she was not at all accommodating to our situation.

Our position was that we had paid $149 for a 4-month, 2-person tanning package and only received one month of service. We wanted a refund of the remainder of our 4-month package ($111.75) so that we could take our business to one of the 3 or 4 other local Sherwood businesses that providing tanning services. Her position was that the store was a franchise and was not corporate owned, that the store collected our money and she didn't see a dime of it so there was no money to be refunded. As a customer, all I see is the large "Tan Rio" sign on the building--whether it's a franchise or a corporate owned store is not a concern of mine.

In the end, the offer she made us was that we could use the remainder of our package at any of her corporate owned stores. The problem with that is (aside from discerning which of her few stores are corporate owned and which are franchises) is that tanning is a service of convenience. Their closest alternative store would require us to make a 2-hour round trip drive in traffic after work every other day for 3 months.

If you have an alternative in your neighborhood, I'd recommend it. Also, DON'T BUY GIFT CERTIFICATES! Can't use them at any store--just corporate.

0
★☆☆☆☆

I caution anyone who's looking for a local tanning bed and is considering purchasing a tanning 'package' from Tan Rio. Several months ago I had purchased a 4-month 'stop-n-start' package from Tan Rio's Sherwood location. We used the package for a month and then put it on pause while we took our vacation. A week after returning from our trip we went back to Tan Rio to start up our package again and noticed that the store had been emptied out. While trying to contact Tan Rio to investigate, we found that several of their contact phone numbers for other locations were either disconnected or had messages telling of a similar fate of that of the Sherwood store. When we finally got ahold of the owner, she was not at all accommodating to our situation.

Our position was that we had paid $149 for a 4-month, 2-person tanning package and only received one month of service. We wanted a refund of the remainder of our 4-month package ($111.75) so that we could take our business to one of the 3 or 4 other local Sherwood businesses that providing tanning services. Her position was that the store was a franchise and was not corporate owned, that the store collected our money and she didn't see a dime of it so there was no money to be refunded. As a customer, all I see is the large "Tan Rio" sign on the building--whether it's a franchise or a corporate owned store is not a concern of mine.

In the end, the offer she made us was that we could use the remainder of our package at any of her corporate owned stores. The problem with that is (aside from discerning which of her few stores are corporate owned and which are franchises) is that tanning is a service of convenience. Their closest alternative store would require us to make a 2-hour round trip drive in traffic after work every other day for 3 months.

If you have an alternative in your neighborhood, I'd recommend it. Also, DON'T BUY GIFT CERTIFICATES! Can't use them at any store--just corporate.

Pros: No wait, reasonably priced

Cons: Service, Lack of respect for customer

.

I stopped here the day after I bought my Tan Rio package at the Mill Plain location. (Because this location is closer to home).

I was told that they were no longer associated with "Tan Rio". I was told they would only honor my package if I bought another package from them ($60).

The place is really.... well an example: The towel they give you looks like someone took and OLD, WORN-OUT bath towel and tore it into several small pieces. The "wet" towels smell like mildew

1
★★☆☆☆

I stopped here the day after I bought my Tan Rio package at the Mill Plain location. (Because this location is closer to home).

I was told that they were no longer associated with "Tan Rio". I was told they would only honor my package if I bought another package from them ($60).

The place is really.... well an example: The towel they give you looks like someone took and OLD, WORN-OUT bath towel and tore it into several small pieces. The "wet" towels smell like mildew

Pros: good beds, newer bulbs

Cons: unprofessional staff, poor quality "ammenities", high pressure to buy more/bigger packages

 

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