I went to TOAH for years. They were different when Dr. Rubenstein was there. Very caring and understanding, there for you and your pet. Not now. My dog went in to have a lump removed from his back leg and a teeth cleaning. I was told that the cleaning would be $100 since he was already under from another procedure. When I picked up my dog and looked at the invoice I was charges $160 for the cleaning. I then had to wait 20 min for someone to talk to me about the over charge and was told "That's what it is, can"t do anything about it" Then 5 days later the stitches can apart and now there is a hole in his incision. I took him in the following morning and they took care of it giving him 13 STAPLES were they originally put 5 stitches. The first repair looked like an intern stitched him...so loose and not tight and neat like the staples. Why couldn't they use staples the first time?!?!?! And then they had the nerve to charge me $174 for "fixing" the first repair. I'm DONE.
It's true as others have stated, the front desk girls are rude.
I have been going to Tuscawilla Oaks for 3 years now and they are wonderful. I always feel like part of the family. The entire staff is always friendly and hospitable. My pets have seen each of the doctors there, and I've been satisfied with all of them. They've always given my pets the extra attention that they deserve, and you can't ask for more than that! While sometimes you have to wait a little while, it's definitely worth it. I've recommended all my friends there and will gladly spread the word!
Pros: great doctors and staff, trusting care
I took my dogs there for years, even though it was a 40 minute drive to get there from where I live now. They seemed to do a good job and I just stuck with it. I still think it is a safe place to take your pet. But... Im not going back.
My dog HATES having his nails clipped. Even with the best tool, lots of petting, and never cutting them too short he just hates it. So I asked if I could have his nails cut while he was under anesthesia for teeth cleaning. The desk person said they could do it for $9, but charged me $11 on the bill. ( I also specifically repeated this request when I dropped him off ) When I got the dog home later I noticed the nails were not cut. I figured they just forgot, no biggie, but I called back to have my money for that service refunded. I told the person who answered the phone what happened, and when she returned to the phone after checking she told me that the technician said she had indeed cut the nails. She had cut two paws worth while he was awake and he "freaked out" so she cut the other two while he was under.
So in spite of asking specifically to have them cut while he was under, they still cut some while he was awake. And the fact is, they didnt cut them. I ask you... if they are still so long that they cause the toes to curve a little when he stands up, are they cut? They dont look cut to me. I think I should know what cut dog nails look like on my dog after cutting them monthly for 11 years. Please! I let them grow that long on purpose in anticipation of sparing him the grief of cutting while he is awake.
Even from a business sense its illogical. Say I'm wrong, they did cut the nails. Are you going to quibble with a customer who spends about $200 annually in your store over 11 dollars? Really? They refused to refund the money, but offered to cut the dog's nails again. I guess the part about how the whole point was to have him asleep while they're cut just sailed over all their heads, even though I mentioned it repeatedly. Why would I pay someone to cut his nails while he's awake? I'll do that! I dont need to pay anyone.
Thanks but no thanks.... I'll be taking my business somewhere else, there is nothing special about this establishment that warrants a 40 minute drive. I'll be looking for a new vet now.
Congrats TOAH, you just lost a customer.
Pros: Vets act professional and seem to be good at what they do.
Cons: The front of the house service.
My dog is a new patient at Tuscawilla Oaks Animal Hospital and I've been extremely impressed by the professional care their staff have displayed.
I became a fan (and my dog became a patient) after the 'open house' the hospital held in the spring. I would highly recommend Tuscawilla Oaks to anyone who has a loved pet in their life.
The review by 'Puglife' seems highly uncharacteristic of the staff from what I can tell. I know it's been a brief time, but I've never experienced any behavior or care that is less than stellar from the doctors or techs.
Pros: Genuinely care about their patients, friendly staff
I took my baby pug in because he got hives from a bite...they didnt have a doctor assist me(I Have been here before so I thought I could trust them)...they had a butch tech. who was very unprofessional wearing jeans and a piercing tell me to give my dog human benadryl. The next day my dog started going into seizures and couldnt walk.....I would NOT EVER take my dog to such irrisponsible people. Please, save your animals...DONT TAKE THEM HERE
Pros: friendly but fake
Cons: have no idea what their doing
Very friendly and caring staff and physicians. Very willing to help and accommodating. Excellent office hours and they offer boarding.
Pros: Caring, knowledgeable, great hours
The staff is really friendly and caring, we've taken our 2 cats there for 8 years since we moved into the area. The only problem I have is that when I make an appointment, I am there usually 5 mins. early, but I am never seen until at least 30 mins after my appointment. I stay because of the care and personal attention, but the extra attention definately puts them off schedule.
Pros: Friendly Service
Cons: Long Wait
The staff is always extra friendly and I've never been denied entry whenever anyone in the office saw me outside even if it was a few min. after closing time. It's happened at least twice. (Granted I call to let them know I'm running late and am on the way.) We've had 2 older dogs treated by them and I know Dr. Rubenstien and his staff did everything possible for them. He did everything he could for one of my dogs that had a brain tumor after our previous vet misdiagnosed her and sent us on our way, and he extended the life of one of our dogs w/ a very serious heart problem significantly. I now take my new cat to Dr. McPhearson and I'm confident he receives the best care. I've never been anything with pleased with this office in the near 10 years I've been seeing them.
Pros: good doctors, reasonable price, friendly & caring staff
Cons: only open late on Tue./Thus.
I have been going to Tuskawilla Oaks Animal Hospital for about 2 years and I have no complaints. Dr. McPhearson has taken great care of my 2 cats, Sake & Sophie. She has been very helpful and professional. Regarding the comment below, if someone came into your work late or after hours wouldn't you be irritated? I would. Not everyone is going to like everything 100% so find out for yourself. I absolutly sugguest the animal hospital and the Dr's there.
I have been a client of Tuscawilla Oaks Animal Hospital for 14 years. All of the doctors are friendly, caring, and take emergency care on the weekends. Some of the previous reviews are a joke. If someone showed up at your work late would you open the door for them? NO. So what is the problem? Some people can find anything to complain about and do. If someone has been going their for 10 years and had one bad experience, complain, and leave because of it is stupid. What about the 10 years of no problems? I guess it's hard to please some people-those who expect way more then they give. Everyone-staff included have always been so good to us. They have done a great job with all my animals. Thank you.
Pros: location, price, service
I highly recommend this veterinarian for service and quality doctors. The doctors are excellent, esp. Dr. Willey, who is wonderful, caring and very knowledgable. The staff is always friendly and gets us in right away. They are a very good quality place to take your pets.
Pros: nice staff, great products, caring vets
You would be hard pressed to find a more devoted staff than this! I have been using Tuskawilla Oaks for the last 15 years (2 cats 1 dog) and cant imagine better care. The Dr followed up with a weekend call to check how my cat was doing and is always willing to take time to explain diagnosis and follow up. I have been recommending family and friends to Dr. Rubinstein for years and the care has been wonderful I cant imagine a more proffesional or caring staff!
Pros: Office hours are awesome.
They almost ended my cat's life!!!! I boarded him there for 11 days (because if anything happened while I was gone; he's at the vet, right?). Upon my return my cats butt was the size of a tennis ball with the end of his alimentary canal the size of a souvenior penny and white pus was protruding. They sent him home with anti inflammatory cream and said come back in 3 days. I called to find out how this could have happened and they told me that I must have brought him in like that and that it was cancer. They wanted to sedate & biopsy him (that would have been the end of him). I took him away immediately to a good vet who cultured the pus and immediately put him on antibiotics. A test revealed he had a double infection and the good vet claimed I was lucky my cat is still alive. Dr. Rubensteins office did nothing, did not call me, did not treat my cat and now my cat is permanently damaged due to this horrible infection. BTW... my cat does not have cancer!!!! Wrong diagnosis too!!! STAY AWAY FROM HERE!!!!!
Cons: Boarding, medical intelligence of entire team