Dollar Rent A Car

★☆☆☆☆
Great Rates! Good Call!
  • 329 E 22nd St

    New York, NY 10010

    Cross street: MANHATTAN E 22ND ST

    Map & Directions
  • 800-800-4000

About Dollar Rent A Car

Hours
Daily 7am-10pm

Automotive

Automotive
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...EVEN THOUGH I DON'T LIVE IN BROOKLYN.\n\nThey may look like the cheapest option when you do research, but beware: Dollar Rent A Car tacks on extra fees unfairly and against it's own written policy. I brought with me a copy of my lease, utility bill, letter from the DOT as proof of my Manhattan residency. My current Manhattan address is written on the back of my DL as required when one moves to a new address in NY State. The front of my DL still had my old Brooklyn address, and that's the address they said they had to use. \n\nTheir customer service was extremely unhelpful in trying to settle this matter, and they have still not refunded my money, a month later. I have reported them to the NY Attorney General, NYC Dept. of Consumer Affairs, and the NY State Consumer Protection Board. \n\nRent at your own risk - you will most likely be charged much more than what they tell you it will be when you reserve the car.

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★☆☆☆☆

...EVEN THOUGH I DON'T LIVE IN BROOKLYN.\n\nThey may look like the cheapest option when you do research, but beware: Dollar Rent A Car tacks on extra fees unfairly and against it's own written policy. I brought with me a copy of my lease, utility bill, letter from the DOT as proof of my Manhattan residency. My current Manhattan address is written on the back of my DL as required when one moves to a new address in NY State. The front of my DL still had my old Brooklyn address, and that's the address they said they had to use. \n\nTheir customer service was extremely unhelpful in trying to settle this matter, and they have still not refunded my money, a month later. I have reported them to the NY Attorney General, NYC Dept. of Consumer Affairs, and the NY State Consumer Protection Board. \n\nRent at your own risk - you will most likely be charged much more than what they tell you it will be when you reserve the car.

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After making a reservation on their website, we went into the store to pick up our car and found out that they charge an extra $55 ""surcharge"" for Brooklyn residents (based on the address on your driver's license). Not only is this a huge ""surcharge"" (it doubled our daily rate), it also is hidden in the fine print (i.e., they don't tell you about it until you arrive at the office). The fee by borough is completely arbitrary. The agent told us it was based on car theft rates but people who live in Manhattan are not charged this fee no matter where they drive the car and it didn't matter that we were taking the car to CT. Lastly, they expect you to pay another fee for insurance as well - isn't car theft covered by insurance? Do NOT rent from Dollar!

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★☆☆☆☆

After making a reservation on their website, we went into the store to pick up our car and found out that they charge an extra $55 ""surcharge"" for Brooklyn residents (based on the address on your driver's license). Not only is this a huge ""surcharge"" (it doubled our daily rate), it also is hidden in the fine print (i.e., they don't tell you about it until you arrive at the office). The fee by borough is completely arbitrary. The agent told us it was based on car theft rates but people who live in Manhattan are not charged this fee no matter where they drive the car and it didn't matter that we were taking the car to CT. Lastly, they expect you to pay another fee for insurance as well - isn't car theft covered by insurance? Do NOT rent from Dollar!

 

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