Beehive Appliance Service

★★★☆☆
  • 12178 Montane Ct

    Gig Harbor, WA 98332

    Map & Directions
  • 801-523-8184

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I hardly ever write reviews, but because of the negative review on this page, I felt the need to stand up for this company! I recently had a problem with my washing machine so I did some asking around and was referred to this company. I also printed off a coupon from their website that I was able to use! Being a woman I'm always concerned about who I let into my home and Dean made me feel so comfortable. He was clean cut, in uniform, with a great sense of humor and a contagious laugh! Such a nice guy! He was on time and was able to fix my washing machine in less than 30 mins. He also gave me helpful tips on how to keep my washer in better condition!\n\nThis is a great family owned business that I intend on coming back to if I need more work done! Thanks Dean!\n\nP.S. The receptionist even gave me the number of their wholesaler for a new fridege I've been trying to save for! VERY NICE PEOPLE!

2
★★★★★

I hardly ever write reviews, but because of the negative review on this page, I felt the need to stand up for this company! I recently had a problem with my washing machine so I did some asking around and was referred to this company. I also printed off a coupon from their website that I was able to use! Being a woman I'm always concerned about who I let into my home and Dean made me feel so comfortable. He was clean cut, in uniform, with a great sense of humor and a contagious laugh! Such a nice guy! He was on time and was able to fix my washing machine in less than 30 mins. He also gave me helpful tips on how to keep my washer in better condition!\n\nThis is a great family owned business that I intend on coming back to if I need more work done! Thanks Dean!\n\nP.S. The receptionist even gave me the number of their wholesaler for a new fridege I've been trying to save for! VERY NICE PEOPLE!

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I called Beehive Appliance Service regarding a problem with a dishwasher issue. I was charged $69 only to be told that the dishwasher had been loaded incorrectly and that there was some serious soap build up. He sat there and scraped some build-up with a screwdriver then I was then told to go buy muriatic acid and do a treatment myself. I thought that since nothing had been repaired (the reason I called) and I had not purchased anything from them, they would not charge me or I would only be charged only a portion of the price. I feel like $69 is pretty steep for a trip/diagnostic charge. \nUnfortunately the check I provided bounced and instead of calling to inform me and work out a solution, I was left a message telling me that if they didn't receive payment immediately, they were going to have to send the issue to collections. That response, I believe, is only warranted when a significant amount of time has passed without being paid or there have been multiple problems. 1) You shouldn't make a client feel ashamed for calling and 2) there is no need to threaten a client. \nI wish I had never called Beehive Appliance Service. With all the help he gave, I could have done a little searching online and saved myself $69.

0
★☆☆☆☆

I called Beehive Appliance Service regarding a problem with a dishwasher issue. I was charged $69 only to be told that the dishwasher had been loaded incorrectly and that there was some serious soap build up. He sat there and scraped some build-up with a screwdriver then I was then told to go buy muriatic acid and do a treatment myself. I thought that since nothing had been repaired (the reason I called) and I had not purchased anything from them, they would not charge me or I would only be charged only a portion of the price. I feel like $69 is pretty steep for a trip/diagnostic charge. \nUnfortunately the check I provided bounced and instead of calling to inform me and work out a solution, I was left a message telling me that if they didn't receive payment immediately, they were going to have to send the issue to collections. That response, I believe, is only warranted when a significant amount of time has passed without being paid or there have been multiple problems. 1) You shouldn't make a client feel ashamed for calling and 2) there is no need to threaten a client. \nI wish I had never called Beehive Appliance Service. With all the help he gave, I could have done a little searching online and saved myself $69.

 

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