Don White's Timonium Chrysler Dodge Jeep Ram

★★★★☆
Imported from Detroit, Delivered by Don White's
  • 10300 York Rd

    Cockeysville, MD 21030-3226

    Map & Directions
  • 410-666-9600

About Don White's Timonium Chrysler Dodge Jeep Ram

Hours
Mon-Fri 9am-9pm, Sat 9am-6pm, Sun Closed, Appointments Available

Automotive

Automotive
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Justin was my salesman and sold me a 2916 Jeep Grand Cherokee. He was helpful, informative and professional. I would recommend him and this company any time. Have bought at least 5 cars from them and never had a problem or a problem they did not resolve. Justin is the bomb. My name is Vivian Clarke

5
★★★★★

Justin was my salesman and sold me a 2916 Jeep Grand Cherokee. He was helpful, informative and professional. I would recommend him and this company any time. Have bought at least 5 cars from them and never had a problem or a problem they did not resolve. Justin is the bomb. My name is Vivian Clarke

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My most recent service visit was swell. I was greated promptly upon my arrival. The service advisors there were really helpful and my vehicle was fixed in a timely matter. I would definitely recommend this dealership to any Chrysler, Dodge, or Jeep owner.

5
★★★★★

My most recent service visit was swell. I was greated promptly upon my arrival. The service advisors there were really helpful and my vehicle was fixed in a timely matter. I would definitely recommend this dealership to any Chrysler, Dodge, or Jeep owner.

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I was searching all over for a 2011 Wrangler 4 Door. I found one that was priced well under MSRP and after comparing 3 other dealerships I decided this was the jeep for me. Unfortunately there had been a mistake with the internet price. But 2 days later, they called me back and said that they would still honor the price. I now have my 2011 Jeep parked next to my 2007 Jeep.

5
★★★★★

I was searching all over for a 2011 Wrangler 4 Door. I found one that was priced well under MSRP and after comparing 3 other dealerships I decided this was the jeep for me. Unfortunately there had been a mistake with the internet price. But 2 days later, they called me back and said that they would still honor the price. I now have my 2011 Jeep parked next to my 2007 Jeep.

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Hello Right Now I'm still on the fence so to speak, simply because I have had some issues with my 2005 Dodge Ram 1500 which I have kept in mind that was used and that I will be paying for for the next 5 years, and I'm waiting to see if they take care of them, but up until now they all were very nice to me, we will see what happens after this! I will keep everyone informed! Thank you Lloyd

4
★★★★☆

Hello Right Now I'm still on the fence so to speak, simply because I have had some issues with my 2005 Dodge Ram 1500 which I have kept in mind that was used and that I will be paying for for the next 5 years, and I'm waiting to see if they take care of them, but up until now they all were very nice to me, we will see what happens after this! I will keep everyone informed! Thank you Lloyd

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My fiancee and I have been searching for a specific Jeep and found one very close to what we were looking for at Don White??s in Timonium. We had done our research and found that their prices were incredibly high. When I called and spoke to Ray, he told me they couldn??t do anything about the price but come in and see what we could do. This was my worst mistake and biggest waste of two hours ever, plus the 2+ hours it took me to get to their dealership and back home.

Within 20 minutes of being there, I had dealt with three people already and got bounced back and forth which was very annoying to say the least. The salesman we had the ??pleasure" of dealing with was not much help, had no personality and completely turned me off, making me want to leave almost instantly. What was even more frustrating was the back and forth with his ??manager?? and insisting we ??have a seat" while he goes to negotiate absolutely nothing. He eventually had another gentlemen come in and try to explain the pricing to us. This guy told me that if I were to go to a dealership in Pennsylvania or Virginia, I??d probably end up paying $700-1000 to get it to pass inspection in Maryland. Are you seriously kidding me? My brother in law works at a local car dealership and laughed when I told him that. He (the other gentleman who came in to talk to us about pricing) didn??t like when I spoke up and called him out either, getting quite an attitude. I felt like they were trying to trap me there with all of the back and forth, along with the commands to "have a seat, I??ll be right back."

If that wasn??t enough to make me want to leave, their prices were quite unreasonable. They offered me a Jeep Cherokee with 48k miles for $17,918 with no options what so ever, or the original one we looked at which had 32k miles with a navigation and ??upgraded sound system?? for $19,291. That??s $1,300 more for 16k less miles, upgraded stereo and navigation? Something does not add up here. My fiancee and I have spent quite a bit of time looking at prices on the Jeep Grand Cherokee??s lately and when I can go to another dealer and get the same vehicle, options and less mileage, cheaper ?? why wouldn??t we? Not to mention the original Jeep we were looking at looked like someone had drove against a curb and completely ruined the front passenger side wheel ?? I didn??t bother to even look at the rest of the wheels or the car since I knew I wouldn??t be purchasing anything from them.

There is quite a bit more but quite frankly, it??s not worth my time to even begin to get into any of it.

All in all, Ray Cramer was nice but our salesman and whoever the other guy was who came into their closet with us, sorry, I mean office, were way beyond aggravating. I surely will not be recommending this dealership to anyone and will direct everyone and anyone looking for a new vehicle away from them. Maybe next time they??ll think about their actions before letting someone walk out and hiring incompetent employees. With nearly $10,000 cash and an almost perfect credit score, I could have made someone very happy last night, but they obviously failed and lost more than one customer.

1
★☆☆☆☆

My fiancee and I have been searching for a specific Jeep and found one very close to what we were looking for at Don White??s in Timonium. We had done our research and found that their prices were incredibly high. When I called and spoke to Ray, he told me they couldn??t do anything about the price but come in and see what we could do. This was my worst mistake and biggest waste of two hours ever, plus the 2+ hours it took me to get to their dealership and back home.

Within 20 minutes of being there, I had dealt with three people already and got bounced back and forth which was very annoying to say the least. The salesman we had the ??pleasure" of dealing with was not much help, had no personality and completely turned me off, making me want to leave almost instantly. What was even more frustrating was the back and forth with his ??manager?? and insisting we ??have a seat" while he goes to negotiate absolutely nothing. He eventually had another gentlemen come in and try to explain the pricing to us. This guy told me that if I were to go to a dealership in Pennsylvania or Virginia, I??d probably end up paying $700-1000 to get it to pass inspection in Maryland. Are you seriously kidding me? My brother in law works at a local car dealership and laughed when I told him that. He (the other gentleman who came in to talk to us about pricing) didn??t like when I spoke up and called him out either, getting quite an attitude. I felt like they were trying to trap me there with all of the back and forth, along with the commands to "have a seat, I??ll be right back."

If that wasn??t enough to make me want to leave, their prices were quite unreasonable. They offered me a Jeep Cherokee with 48k miles for $17,918 with no options what so ever, or the original one we looked at which had 32k miles with a navigation and ??upgraded sound system?? for $19,291. That??s $1,300 more for 16k less miles, upgraded stereo and navigation? Something does not add up here. My fiancee and I have spent quite a bit of time looking at prices on the Jeep Grand Cherokee??s lately and when I can go to another dealer and get the same vehicle, options and less mileage, cheaper ?? why wouldn??t we? Not to mention the original Jeep we were looking at looked like someone had drove against a curb and completely ruined the front passenger side wheel ?? I didn??t bother to even look at the rest of the wheels or the car since I knew I wouldn??t be purchasing anything from them.

There is quite a bit more but quite frankly, it??s not worth my time to even begin to get into any of it.

All in all, Ray Cramer was nice but our salesman and whoever the other guy was who came into their closet with us, sorry, I mean office, were way beyond aggravating. I surely will not be recommending this dealership to anyone and will direct everyone and anyone looking for a new vehicle away from them. Maybe next time they??ll think about their actions before letting someone walk out and hiring incompetent employees. With nearly $10,000 cash and an almost perfect credit score, I could have made someone very happy last night, but they obviously failed and lost more than one customer.

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.

Like with all dealers,you have to play the games.I gave them a good fight for my price and in the end,got what I wanted at the price I wanted.Being from Pa,I was told it was required for them to collect the taxes and register the car for me.I will be getting the plates and all in the morning,but was told I had to get my own inspection(40-60 dollars more).If I paid my own taxes and registration,I would'nt have mind getting my own inspection,but I feel their not following through with their responsibility.So Why would a dealer loss a customer over 40-60$,just don't make sense.To early to tell if I got a great car.I think I did tho.Would not recommend until 100% happy.

1
★☆☆☆☆

Like with all dealers,you have to play the games.I gave them a good fight for my price and in the end,got what I wanted at the price I wanted.Being from Pa,I was told it was required for them to collect the taxes and register the car for me.I will be getting the plates and all in the morning,but was told I had to get my own inspection(40-60 dollars more).If I paid my own taxes and registration,I would'nt have mind getting my own inspection,but I feel their not following through with their responsibility.So Why would a dealer loss a customer over 40-60$,just don't make sense.To early to tell if I got a great car.I think I did tho.Would not recommend until 100% happy.

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1 out of 1 people found this review helpful.

Business Response:

Please contact Ian Deveroux Mark M. I apologize for not checking insiderpages.com in such a long time so I have not been aware of your concern. I have tried to find any record of Mark M from PA and I can not locate any match. Please contact me when you have a minute so that I can review your issue and attempt to resolve your concern (albiet a bit late)
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Oh boy did I get dooped. I mean I really made a terrible deal, and worse, it was a lease. A deal so bad that I have sworn off leases for the rest of my life. A deal so bad, I am currently seeking out every website, forum, and public venue possible to tell anyone willing to listen about the terrible experience I had at Don White's.
When I applied for credit to finance a purchase, they were initially unable to come up with an offer that I was happy with, so I started to shop around. When I found a car I wanted to buy and tried to finance it, I found out that Don White's had ran my credit 18 times within 2 days!!!! It ruined me at the time. I ended up leasing through them. BIG MISTAKE. I called today to ask about the "refundable" excess wear and tear plan I purchased for over $600 and was actually told that there is no Finance Manager! There is no Finance Dept. They did however tell me that because of the way business is they cut the finance guys and now the Sales Managers are doing it. WHAT?? I was also told that the "refundable" plan I purchased is indeed NOT refundable and that they had no idea what I was talking about because they don't do leases and no one there had sold anything like that. I am furious.
In regards to their service dept:
I once came in for an oil change and called ahead to make sure I could get a ride back via their shuttle service to work. I literally waited for 30 minutes for the guy to show up to ride me back to the office. At 15,000 miles, they told me I needed to have my "drive axel fluid drained and replaced". It seemed ridiculous to me so I refused the service. The car was brand new! Once while waiting for an oil change (over an hour), I saw a lady get so upset about what they had done to her car that she became histerical in the parking lot and the police were called.
If you are really interested in buying a Chrysler Dodge or Jeep I must encourage you to go elsewhere. Try Jones Junction, Heritage on Harford Road, or Schaefer & Strominger on Joppa Road. Anywhere but Don White's. Don't believe me?, mention their name at another dealership, they will probably actually cringe.
I turned in my lease today at a different Jeep dealership because I refuse to go back there. And I purchased a Ford from Bob Davidson (awesome dealership).

The dealership you buy from is equally as important as the car especially if you lease. You wouldn't buy a car you didn't love, and you shouldn't buy a car from a dealership you don't love.

Buyers Beware

1
★☆☆☆☆

Oh boy did I get dooped. I mean I really made a terrible deal, and worse, it was a lease. A deal so bad that I have sworn off leases for the rest of my life. A deal so bad, I am currently seeking out every website, forum, and public venue possible to tell anyone willing to listen about the terrible experience I had at Don White's.
When I applied for credit to finance a purchase, they were initially unable to come up with an offer that I was happy with, so I started to shop around. When I found a car I wanted to buy and tried to finance it, I found out that Don White's had ran my credit 18 times within 2 days!!!! It ruined me at the time. I ended up leasing through them. BIG MISTAKE. I called today to ask about the "refundable" excess wear and tear plan I purchased for over $600 and was actually told that there is no Finance Manager! There is no Finance Dept. They did however tell me that because of the way business is they cut the finance guys and now the Sales Managers are doing it. WHAT?? I was also told that the "refundable" plan I purchased is indeed NOT refundable and that they had no idea what I was talking about because they don't do leases and no one there had sold anything like that. I am furious.
In regards to their service dept:
I once came in for an oil change and called ahead to make sure I could get a ride back via their shuttle service to work. I literally waited for 30 minutes for the guy to show up to ride me back to the office. At 15,000 miles, they told me I needed to have my "drive axel fluid drained and replaced". It seemed ridiculous to me so I refused the service. The car was brand new! Once while waiting for an oil change (over an hour), I saw a lady get so upset about what they had done to her car that she became histerical in the parking lot and the police were called.
If you are really interested in buying a Chrysler Dodge or Jeep I must encourage you to go elsewhere. Try Jones Junction, Heritage on Harford Road, or Schaefer & Strominger on Joppa Road. Anywhere but Don White's. Don't believe me?, mention their name at another dealership, they will probably actually cringe.
I turned in my lease today at a different Jeep dealership because I refuse to go back there. And I purchased a Ford from Bob Davidson (awesome dealership).

The dealership you buy from is equally as important as the car especially if you lease. You wouldn't buy a car you didn't love, and you shouldn't buy a car from a dealership you don't love.

Buyers Beware

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1 out of 1 people found this review helpful.

.

I bought a new 2008 Jeep Wrangler in December from Don White's in December. The sales staff was courteous and helpful, and I got a great price. The service staff, namely Chuck, the Jeep servcie manager has always been courteous and helpful as well. I've been in for 2 oil changes already. They are much less sxpensive than Jiffy Lube, $14 per oil change, iirc. The first time took 2 hours, though. The second time was faster, at about 50 minutes. I have an appointment tomorrow to have a leak fixed under warranty. (That is a Jeep manufacturer issue, not a dealership or service issue.) This should have been addressed a long time ago, but they forgot to call me to let me know my part was in. We'll see if they have a loaner for me as promised. Will edit or post a new review after that.

It is INTERESTING that most of the positive reviews were all posted on the same day back in November.

I finally got around to updating after my experience with that leak on my new 2008 Wrangler Unlimited. It was covered under warranty. Don White's obtained a loaner/rental for me, and covered the tab. The repair took 3 days instead of the 1 day I was promised. They covered the rental for the entire time they had my vehicle, including over the weekend. The explanation for why it took so long was the technician is very thorough. Makes me nervous that it took so long. I think mine was the first 2008 he had to do this repair on. No leak so far, and it's been about 1500 miles since the work was done. The work is warranted so I guess I shouldn't worry. Rating remains 3 stars, but I would make it 3.5 for "good" if I could. Not sure I would go 4 stars for "very good" yet.

3
★★★☆☆

I bought a new 2008 Jeep Wrangler in December from Don White's in December. The sales staff was courteous and helpful, and I got a great price. The service staff, namely Chuck, the Jeep servcie manager has always been courteous and helpful as well. I've been in for 2 oil changes already. They are much less sxpensive than Jiffy Lube, $14 per oil change, iirc. The first time took 2 hours, though. The second time was faster, at about 50 minutes. I have an appointment tomorrow to have a leak fixed under warranty. (That is a Jeep manufacturer issue, not a dealership or service issue.) This should have been addressed a long time ago, but they forgot to call me to let me know my part was in. We'll see if they have a loaner for me as promised. Will edit or post a new review after that.

It is INTERESTING that most of the positive reviews were all posted on the same day back in November.

I finally got around to updating after my experience with that leak on my new 2008 Wrangler Unlimited. It was covered under warranty. Don White's obtained a loaner/rental for me, and covered the tab. The repair took 3 days instead of the 1 day I was promised. They covered the rental for the entire time they had my vehicle, including over the weekend. The explanation for why it took so long was the technician is very thorough. Makes me nervous that it took so long. I think mine was the first 2008 he had to do this repair on. No leak so far, and it's been about 1500 miles since the work was done. The work is warranted so I guess I shouldn't worry. Rating remains 3 stars, but I would make it 3.5 for "good" if I could. Not sure I would go 4 stars for "very good" yet.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for your feedback Thank you for your feedback on your experience with Don White's. Please contact your salesperson or me (Ian Deveroux) if you need any assistance and we will continue to support you as long as you own your Wrangler. By the way, I sent an email to all of our sold customers in November requesting that they visit the insiderpages.com and provide their feedback (good or bad), which is why the jump in that month. We routinely request all of our Internet Customers to review us so that we can keep diligent in our goal of being the best Chrysler Jeep and Dodge dealership online. p.s. We still sell vehicles the old-fashioned way :-)
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I can honestly say I had a world class experience buying my first car from Don Whites. Not only did they do everything they could to help me find the car of my dreams, but they made the experience memorable and did everything they could to make me happy. There customer service is unbeatable and I highly recommend them.

5
★★★★★

I can honestly say I had a world class experience buying my first car from Don Whites. Not only did they do everything they could to help me find the car of my dreams, but they made the experience memorable and did everything they could to make me happy. There customer service is unbeatable and I highly recommend them.

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.

Very very good. I was impressed. I do not drive the beltway so our sales guy Ian came to my home picked my husband up. No one that I have ever delt with has ever been so willing to put the customer first. I would absolutely buy a vehicle from them again.
They really do put the customer first and I have actually refered a friend to them. And would do that again

5
★★★★★

Very very good. I was impressed. I do not drive the beltway so our sales guy Ian came to my home picked my husband up. No one that I have ever delt with has ever been so willing to put the customer first. I would absolutely buy a vehicle from them again.
They really do put the customer first and I have actually refered a friend to them. And would do that again

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My wife and I recently purchased a 2007 Jeep Wrangler from Don White's for our twin daughters who had just gotten their licenses. We had approached another dealership first, but the professional and courteous and bend-over-backward treatment we received from the staff at Don White's was exceptional. They returned our calls consistently and they found and retrieved the Jeep we wanted right away. My wife really wanted this to be a special experience for our daughters, and the staff went above and beyond what you would normally expect from a car dealership to provide that once-in-a-lifetime-experience for them. They brought the jeep into the showroom, wrapped it in a bow and carried out a little skit for the benefit of our daughters. I would highly recommend Don White's to anyone looking for a new or used vehicle.

5
★★★★★

My wife and I recently purchased a 2007 Jeep Wrangler from Don White's for our twin daughters who had just gotten their licenses. We had approached another dealership first, but the professional and courteous and bend-over-backward treatment we received from the staff at Don White's was exceptional. They returned our calls consistently and they found and retrieved the Jeep we wanted right away. My wife really wanted this to be a special experience for our daughters, and the staff went above and beyond what you would normally expect from a car dealership to provide that once-in-a-lifetime-experience for them. They brought the jeep into the showroom, wrapped it in a bow and carried out a little skit for the benefit of our daughters. I would highly recommend Don White's to anyone looking for a new or used vehicle.

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1 out of 1 people found this review helpful.

Business Response:

Thanks for the Review Dan, thank you for the awesome review @ insiderpages.com. How's the girls (all 3 of em). We appreciate your business and happy customers are great experiences are what make this job fulfilling. Please let me know if you need anything. Ian
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The staff is knowledgeable, honest, and helpful. I bought a used Jeep and the entire experience was very positive and efficient. Their pricing is also incredible. I recommend this dealership.

5
★★★★★

The staff is knowledgeable, honest, and helpful. I bought a used Jeep and the entire experience was very positive and efficient. Their pricing is also incredible. I recommend this dealership.

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1 out of 2 people found this review helpful.

Business Response:

Thank you Thank you for reviewing us @ insiderpages.com. We are proud to have assisted you with your purchase. Ian Deveroux, Internet Manager
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I have been servicing 3 Jeeps there for a number of years. My wife purchased her Jeep there in 1999, and has always received superb service. The staff is friendly, knowledgeable, and always helpful. I intend to buy my next new car there, and would recommend the same.

5
★★★★★

I have been servicing 3 Jeeps there for a number of years. My wife purchased her Jeep there in 1999, and has always received superb service. The staff is friendly, knowledgeable, and always helpful. I intend to buy my next new car there, and would recommend the same.

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1 out of 1 people found this review helpful.

Business Response:

Thank you for your Review Thank you for reviewing us @ insiderpages.com. We are proud we could assist you with servicing your Jeeps and we hope you will continue coming for all your service and purchase needs. Ian Deveroux, Internet Manager
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I was a first time customer to Don White's recently and completely enjoyed my experience. I brought my car in and was quickly called, informed that the work on my car was completed. If my car ever needs work again, I will gladly bring it back to Don White's for their wonderful service!

4
★★★★☆

I was a first time customer to Don White's recently and completely enjoyed my experience. I brought my car in and was quickly called, informed that the work on my car was completed. If my car ever needs work again, I will gladly bring it back to Don White's for their wonderful service!

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1 out of 1 people found this review helpful.

Business Response:

Thank you for your review Thank you for reviewing us @ insiderpages.com. We are proud we could assist you with servicing your vehicle and hope you will return often for your routine maintenance. Ian Deveroux, Internet Manager
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I tried to buy a Dodge Ram from them - I had done my homework and look around. The Ram they got for me was sent from another dealer here in town. When they got it at Tomonium the Manager tried to charge me $2000 than the sticker THAT WAS STILL ON THE RAM!! I had my check book out ready to write a check for it and he wouldn't come down. It worked out for me though because the next day I went to Musselman's - got the same exact Ram, for $4,000 LESS>>>>> than I was willing to pay Don White. They are not worth dealing, and you will NEVER get off any mailing list they put you on.

1
★☆☆☆☆

I tried to buy a Dodge Ram from them - I had done my homework and look around. The Ram they got for me was sent from another dealer here in town. When they got it at Tomonium the Manager tried to charge me $2000 than the sticker THAT WAS STILL ON THE RAM!! I had my check book out ready to write a check for it and he wouldn't come down. It worked out for me though because the next day I went to Musselman's - got the same exact Ram, for $4,000 LESS>>>>> than I was willing to pay Don White. They are not worth dealing, and you will NEVER get off any mailing list they put you on.

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3 out of 5 people found this review helpful.

.

I purchased a new Durango a few years ago from this dealership, and I am still feeling the whammy!! The one they sold me had been wrecked, I found out much later, but I was never told. So my front bumper has never lined up correctly and never will. The manager of the service department called me a liar once when I told him it made strange noises, but I found out later that the ball joints all needed replaced due to a recall- that was what I was hearing. Also, one time it was being returned to me at work, the guy driving it was squealing the tires when I happened to walk outside as he was pulling up to park. This is a very short list of issues I had with these guys. I have even called them and told them to take me off of their mailing list as I was calling a lawyer if I got anything else from them. I still get mailings. The worst dealership I have ever fealt with.

PROS: none!!!!!
CONS: everything!!!!

1
★☆☆☆☆

I purchased a new Durango a few years ago from this dealership, and I am still feeling the whammy!! The one they sold me had been wrecked, I found out much later, but I was never told. So my front bumper has never lined up correctly and never will. The manager of the service department called me a liar once when I told him it made strange noises, but I found out later that the ball joints all needed replaced due to a recall- that was what I was hearing. Also, one time it was being returned to me at work, the guy driving it was squealing the tires when I happened to walk outside as he was pulling up to park. This is a very short list of issues I had with these guys. I have even called them and told them to take me off of their mailing list as I was calling a lawyer if I got anything else from them. I still get mailings. The worst dealership I have ever fealt with.

PROS: none!!!!!
CONS: everything!!!!

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3 out of 5 people found this review helpful.

.

I've dealt with Timonium Chrysler Dodge on a number of occasions, and each time I was treated with respect, courtesy, and friendly service. I got a good price on my vehicle. I had a nice salesman. They have a huge selection of Dodges, Chryslers, Jeeps, and used vehicles. My only complaint is that they only tend to carry newer, lower mileage, used vehicles.

5
★★★★★

I've dealt with Timonium Chrysler Dodge on a number of occasions, and each time I was treated with respect, courtesy, and friendly service. I got a good price on my vehicle. I had a nice salesman. They have a huge selection of Dodges, Chryslers, Jeeps, and used vehicles. My only complaint is that they only tend to carry newer, lower mileage, used vehicles.

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2 out of 3 people found this review helpful.

Business Response:

Thank you for your Review Stephanie: Thank you for your review back in 2005 @ insiderpages.com. Please let me know if we can be of any assistance in the future. Ian Deveroux, Internet Manager

Message from Don White's Timonium Chrysler Dodge Jeep Ram

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