AIR-Savings.com

★★★★☆
  • 1330 Oak Tree Rd 201

    Woodbridge Township, NJ 08830

    Map & Directions
  • 732-287-9100

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Mon-Thu 9am-6pm, Fri 11am-4pm

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4.2857 14
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I haven't traveled yet, so this may be a little premature, but I really want to write positively about my experience thus far. I was kept updated about everything and Mr. Chatrath was extremely communicative about the (little) snafu I had. The only reasons why I will even take that one star away is because 1) I really wish you guys were open on weekends (I understand it's an expense, and I hope you get enough business to be able to do this in the near future!) and 2) When I was booking, I was promised a price that was $200 less than the one that I ultimately ended up paying. As soon as I clicked the button authorizing the website to charge my card, I was informed that the price had gone up. I tried this several times on several different tickets with different itineraries and every time this happened. A ticket that showed up as about $1080, went up to $1279 on authorizing payment. Now, it is possible the website was being a little misleading because realtime changes were not being reflected because it was a weekend (?). I still went ahead and booked because the price was STILL about $100-150 less than anywhere else. And I think (pending my actual trip, of course!) that I made the right choice. Please get rid of this snafu, and you have my 5 star approval!

4
★★★★☆

I haven't traveled yet, so this may be a little premature, but I really want to write positively about my experience thus far. I was kept updated about everything and Mr. Chatrath was extremely communicative about the (little) snafu I had. The only reasons why I will even take that one star away is because 1) I really wish you guys were open on weekends (I understand it's an expense, and I hope you get enough business to be able to do this in the near future!) and 2) When I was booking, I was promised a price that was $200 less than the one that I ultimately ended up paying. As soon as I clicked the button authorizing the website to charge my card, I was informed that the price had gone up. I tried this several times on several different tickets with different itineraries and every time this happened. A ticket that showed up as about $1080, went up to $1279 on authorizing payment. Now, it is possible the website was being a little misleading because realtime changes were not being reflected because it was a weekend (?). I still went ahead and booked because the price was STILL about $100-150 less than anywhere else. And I think (pending my actual trip, of course!) that I made the right choice. Please get rid of this snafu, and you have my 5 star approval!

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Business Response:

Hello Ms. Puri! I appreciate you taking the time to post an honest review. We are open on Saturdays from 11am - 4pm EST. As far as fares on our website are concerned, they are pulled directly from the GDS, and not manipulated by us. We have heard similar experiences from clients with other travel sites. That's why we always recommend people book with a travel agent. But I am glad you were able to book it on our site. I wish you a pleasant trip. We will strive harder to earn that extra star the next time. Sincerely Sonny C.
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I have had the pleasure of booking with these guys and I must say that it is one of the best experiences of booking air travel ever. Mr. Sonny Chatrath, the owner himself took interest in what I was booking, not only gave me the best deal without any headache, but their customer service was superb! Took care of me every step of the way, and the cherry on top was that they called me to find out how my trip went after I got back home? You don't find a business like that these days much, so I am certainly a lifetime customer to them. Book with them and you will know what I mean :)

5
★★★★★

I have had the pleasure of booking with these guys and I must say that it is one of the best experiences of booking air travel ever. Mr. Sonny Chatrath, the owner himself took interest in what I was booking, not only gave me the best deal without any headache, but their customer service was superb! Took care of me every step of the way, and the cherry on top was that they called me to find out how my trip went after I got back home? You don't find a business like that these days much, so I am certainly a lifetime customer to them. Book with them and you will know what I mean :)

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Business Response:

Thanks Roni. We appreciate your kind words.
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I have been travel to India 5 times in the last 3 years. And every time, I book through Air-Saving's Mr Sonny. I give him the dates and the restriction..in my case ..avoid overnight stay in Delhi to catch the connecting flight. He always come back with the best options and the PRICE. I am traveling to India this July and Sonny have booked the tickets for me. Even some of my friends who goes to Mumbai were very pleased with his service. I highly recommend.

5
★★★★★

I have been travel to India 5 times in the last 3 years. And every time, I book through Air-Saving's Mr Sonny. I give him the dates and the restriction..in my case ..avoid overnight stay in Delhi to catch the connecting flight. He always come back with the best options and the PRICE. I am traveling to India this July and Sonny have booked the tickets for me. Even some of my friends who goes to Mumbai were very pleased with his service. I highly recommend.

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Business Response:

Thanks Sir! A true professional will always give you unbiased advise. The fact you have blessed us with your business year after year is a great compliment. Sincerely
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This is one of the worst travel agent that i have ever delt with.
Incident 1) I bought ticket to India thru this travel agent and had to cancel my trip, it took me some 50 emails, 20 phone calls and 8 months to get my money back. You deal with one person for some time they quit and no one know whats going on, got to remind the whole story again fwd the emails, on yah..! they seem to agree that they need to pay me and then everything goes silent, again the same story took me a decent months to get my money back.

Incident 2) After all that happened i bought the tickets again thru them this time for my aunt. Her return flight from Orlando where i live is at 6:15 PM, i did not check in early my mistake, but we reached the airport by 4, now i got the delta counter which is connecting to JFK and then she take Qatar to India, now the delta person says the flight schedule has changed and it is leaving in 30 mins, we cannot board you, now delta says its the travel agent responsibility to inform me, which they never did and when i call them they say its not their mistake and they cannot do anything. I remember the other time when this happened the travel agent called me like a good two week in advance and informed me and sent me an email as well. Now because of what happened i had to pay for an other domestic flight to JFK $400 + additional luggage $50. Now after doing all this my aunt still lost one of her baggage. So never buy tickets from this Travel Agent...

1
★☆☆☆☆

This is one of the worst travel agent that i have ever delt with.
Incident 1) I bought ticket to India thru this travel agent and had to cancel my trip, it took me some 50 emails, 20 phone calls and 8 months to get my money back. You deal with one person for some time they quit and no one know whats going on, got to remind the whole story again fwd the emails, on yah..! they seem to agree that they need to pay me and then everything goes silent, again the same story took me a decent months to get my money back.

Incident 2) After all that happened i bought the tickets again thru them this time for my aunt. Her return flight from Orlando where i live is at 6:15 PM, i did not check in early my mistake, but we reached the airport by 4, now i got the delta counter which is connecting to JFK and then she take Qatar to India, now the delta person says the flight schedule has changed and it is leaving in 30 mins, we cannot board you, now delta says its the travel agent responsibility to inform me, which they never did and when i call them they say its not their mistake and they cannot do anything. I remember the other time when this happened the travel agent called me like a good two week in advance and informed me and sent me an email as well. Now because of what happened i had to pay for an other domestic flight to JFK $400 + additional luggage $50. Now after doing all this my aunt still lost one of her baggage. So never buy tickets from this Travel Agent...

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Business Response:

Dear Sandeep! Sorry to hear you had so many problems with our agency. I am glad the first issue was resolved, although not as expeditiously as you had expected. Regarding your second concern about your Aunt's flight being re-scheduled by Delta I apologize, but the counter agent was successful in brushing you off instead of telling you your rights, let's forget for a second that you, or the agency forgot to check if the schedule had changed, the fact that you had paid for a flight that departed at a specific time and did not agree to taking a flight that left early remains. You could have put your foot down, and asked to speak with a supervisor at the counter to have them change the entire trip for your aunt. I am not sure if you were aware of this. I am surprised that the agent at Delta told you that your agent failed to inform you, I feel it is a bigger fault of Delta's for not checking to see that the passenger was in transit in New York when they rebooked her for the earlier flight. But having said that we can't help but agree that you were inconvenienced. We, unlike Delta will admit things didn't go as planned for you, and your aunt. For the future, you should always re-confirm return flights within 24 hours of the flight to ensure your seats, and meals are as you had requested. For now I would advise you to write to the customer care department of Delta airlines, and ask them to reimburse you for your out of pocket expense by telling them that you incurred expenses because of their inability to fulfill their end of the bargain by changing the schedule of the flight. I am just responding based on your comments, and do not have the specifics of this case, but you may contact the agency directly to discuss this with me directly. My direct email is webmaster @ air-savings.com. Sincerely Sonny Chatrath
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Extremely deceptive, dishonest, incompetent, and unprofessional travel agent. They can book you onto a flight that doesnt exist, send you an itinerary with flights showing "cancelled" and "unconfirmed", and then blame it all on the airlines, and ask you to deal with the airlines yourself. And all that after you have paid your money in full. Please do not be mislead by the glorious reviews. 5 out of the 9 reviews were posted on the same date (???). Looks like if you are not part of the select clientelle they like to do their business with, then you will end up being jerked around like I was. Will not recommend this travel agent to any person desirous of a prompt and decent service by way of a clean and transparent deal, with straightforward answers to questions, and quick resolutions.

1
★☆☆☆☆

Extremely deceptive, dishonest, incompetent, and unprofessional travel agent. They can book you onto a flight that doesnt exist, send you an itinerary with flights showing "cancelled" and "unconfirmed", and then blame it all on the airlines, and ask you to deal with the airlines yourself. And all that after you have paid your money in full. Please do not be mislead by the glorious reviews. 5 out of the 9 reviews were posted on the same date (???). Looks like if you are not part of the select clientelle they like to do their business with, then you will end up being jerked around like I was. Will not recommend this travel agent to any person desirous of a prompt and decent service by way of a clean and transparent deal, with straightforward answers to questions, and quick resolutions.

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Business Response:

Dear Ms. B. You purchased the tickets on Feb 21st on Continental Airlines, that was flying to Kolkata as a code share with Lufthansa. I know it is hard for you to believe, but Continental no longer exists, and Lufthansa ceased operations into Kolkata. What you are saying is false, because you got the eticket confirmation on the 21st of February, and this review is written in the middle of April. Anyone can verify the information I just provided by calling United. What Ms. Bose is saying is her opinion, and not a fact. Also, the reviews were written at different times by different people and that can be verified by anyone as well. Ms. Bose had travel insurance, and she was asked to call the insurance company to get reimbursed, to which she responded that she didn't have the time as she is a college professor, and since she paid Air Savings Travel, they were obligated to sort the whole thing out for her. I can provide copies of correspondence to anyone who wishes to see it. The fact of the matter is, that If you call United Airlines right now, the hold time is at least 30 minutes for any issues because they are still trying to accommodate Continental passengers. I would like to repeat that what Ms. Sarbani Bose is saying is her opinion, and not a fact. Her first statement is completely false, and she can verify that with United is she wishes to. We stand by our commitment to provide excellent customer service to all our customers, but if someone gets abusive, we have to draw the line right there.
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Deepa is great to work with. We have been booking our tickets with her for the past 8 years and they are quick and great prices.

5
★★★★★

Deepa is great to work with. We have been booking our tickets with her for the past 8 years and they are quick and great prices.

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Business Response:

Thanks Rama. Deepa is also the VP of the company. I will make sure to pass on the compliments to her.
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I happened to mail air-savings by chance and it turned out to be good. I mailed lot of agencies for a ticket and I got a really quick response with a good price quote from Air-Savings. Nimissha was prompt and helpful. Will recommend to family and friends. ;)

5
★★★★★

I happened to mail air-savings by chance and it turned out to be good. I mailed lot of agencies for a ticket and I got a really quick response with a good price quote from Air-Savings. Nimissha was prompt and helpful. Will recommend to family and friends. ;)

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Business Response:

Thanks for the great review. Nimissha was one of our best agents. She recently moved on to another field. She will be missed.
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Air-Savings is really very helpful and they are very patient to answer all the questions. I've never seen a service before anything like this. Even if you change your bookings before purchasing the ticket or ask them to try different options, they don't say no like other agencies and also they don't try to convince or force you to buy the ticket. Air-Savings give any option you want to choose but they also recommend the best price out of everything. Bindu was helping me with my booking needs.

5
★★★★★

Air-Savings is really very helpful and they are very patient to answer all the questions. I've never seen a service before anything like this. Even if you change your bookings before purchasing the ticket or ask them to try different options, they don't say no like other agencies and also they don't try to convince or force you to buy the ticket. Air-Savings give any option you want to choose but they also recommend the best price out of everything. Bindu was helping me with my booking needs.

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Business Response:

Thanks for your kind comments Nagarajan. Bindu is one our best agents. She goes the extra mile to help customers get the best solution for their trip. I will be happy to show this to her. It will make her day!
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I definetly recommend Air-Savings.Com. I have been going back to them for my booking needs and have received great service every time. I have worked with Sonny in the past and he has been very helpful. This time I had Bindhu T helping me with my booking needs. She has been very patient with all my queries and providing all the necessary information requested. I really enjoyed working with her. They are doing a great job as a team!

5
★★★★★

I definetly recommend Air-Savings.Com. I have been going back to them for my booking needs and have received great service every time. I have worked with Sonny in the past and he has been very helpful. This time I had Bindhu T helping me with my booking needs. She has been very patient with all my queries and providing all the necessary information requested. I really enjoyed working with her. They are doing a great job as a team!

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Business Response:

Thank you for the encouraging review Lakshmi. I will make sure to pass on your compliments to Bindhu.
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Just a MASSIVE thank you to "AIR-SAVINGS.com" and a special thanks to Sonny C who sorted it all for us. This is the first time I've booked with AIR-SAVINGS.COM and it definitely won't be the last. I got the best deal with the best value for money and best service from Sonny, miles ahead of competitors with sevice and overall experience!! Took the stress out of organising my India trip. The airline cancelled my ticket due to new rules to have passport information. Sonny C took care of the issue and made sure the airlines re-instate my ticket. Thousand thanks to Sonny C. I will recommend air-savings.com to everyone..

5
★★★★★

Just a MASSIVE thank you to "AIR-SAVINGS.com" and a special thanks to Sonny C who sorted it all for us. This is the first time I've booked with AIR-SAVINGS.COM and it definitely won't be the last. I got the best deal with the best value for money and best service from Sonny, miles ahead of competitors with sevice and overall experience!! Took the stress out of organising my India trip. The airline cancelled my ticket due to new rules to have passport information. Sonny C took care of the issue and made sure the airlines re-instate my ticket. Thousand thanks to Sonny C. I will recommend air-savings.com to everyone..

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1 out of 1 people found this review helpful.

Business Response:

Thank you Shrikant! I appreciate the fact that you took time out of your busy schedule to write such a great review. I assure you, we will always take exceptional care of you. Sincerely Sonny
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I have been booking my tickets with Air-Savings for the past 5 years. The fact that I repeatedly go back to them for my booking needs is an indication that I am extremely pleased with their services. Personalized attention from Sonny, Nimissha have helped me get the best deals customized for my needs

5
★★★★★

I have been booking my tickets with Air-Savings for the past 5 years. The fact that I repeatedly go back to them for my booking needs is an indication that I am extremely pleased with their services. Personalized attention from Sonny, Nimissha have helped me get the best deals customized for my needs

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1 out of 1 people found this review helpful.

Business Response:

Thank you Anand for the Compliments. We work hard to get these compliments.
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The service was great and I received the personalized attention I needed to fix the itinerary based on my requirements. Working with Sonny made it a very easy process.

4
★★★★☆

The service was great and I received the personalized attention I needed to fix the itinerary based on my requirements. Working with Sonny made it a very easy process.

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1 out of 1 people found this review helpful.

Business Response:

Thank You Pinky for the Compliment. We appreciate it.
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I was very happy with the service i received. I dealt with Sonny for my ticketing needs. He was very thorough and detailed. He explained to me all the different available flight options and what would work best in my particular case. Good job!

5
★★★★★

I was very happy with the service i received. I dealt with Sonny for my ticketing needs. He was very thorough and detailed. He explained to me all the different available flight options and what would work best in my particular case. Good job!

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1 out of 1 people found this review helpful.

Business Response:

Thanks for your positive feedback Kunal. We really appreciate it.This was written after the first set of tickets for your parents, you have since bought tickets from us three more times.
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Sonny Chatrath and Air-Savings have been providing me services for all my international travel (10 trips) for nearly a decade now. Working with Sonny has been a pleasure. He is very proactice and always puts my needs first. He takes the worry out of travel.

5
★★★★★

Sonny Chatrath and Air-Savings have been providing me services for all my international travel (10 trips) for nearly a decade now. Working with Sonny has been a pleasure. He is very proactice and always puts my needs first. He takes the worry out of travel.

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1 out of 1 people found this review helpful.

Business Response:

Well, Surya you were one of the first customers of Air-Savings.com when we used to be neighbors in Staten Island. I Appreciate your friendship, and your business. It is so good to see that you are satisfied with our services.

Message from AIR-Savings.com

Air-Savings.com has served thousands of satisfied customers since our inception in 2001. With Air-Savings.com the relationship doesn't just end with one purchase, we believe it actually just starts. We are proud of our stellar reputation as a quality Travel Services provider.

More about AIR-Savings.com

Air-Savings.com provides the following services. Airline Tickets Group Travel Cruise Reservations Vacation Packages (FIT, and Fixed) International Corporate Travel Luxury Travel Meetings and Incentive Travel Concierge Services Passport and Visa Services

 

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