Lo-Lo's Chicken & Waffles

★★★★★
  • 3133 N Scottsdale Rd

    Scottsdale, AZ 85251

    Map & Directions
  • 480-945-1920

About Lo-Lo's Chicken & Waffles

Hours
Sun 8am-6pm, Mon-Thu 9am-10pm, Fri-Sat 8am-11pm

Food

Food
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5 7
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.

Dealing with the staff is NOT worth the food.

This used to be my favorite place a few years ago, but after the long waits when dining in I decided to only get carry out. Love their red velvet cake and ordered one 24 hours in advance for my birthday. We came it pick it up 20 mins after they were supposed to have it ready, to find out the bakers never got the order. Was told it would be ready in 5 mins by one staff member, so we waited 10. Only then to be told by the actual baker that it would take at least an hour. He was apologetic and said since we couldn't pick up the cake until after my party (since I wasn't going to leave my own birthday party to come back a second time) was told there would be no charge. So one of my guests picked up a second cake at another bakery just so I would have one.

When I came back to Lolo's, the cake was ready, and I asked if the $90 I already paid for it when I placed the order the day before was credited as I was told earlier in the day that it would be. After waiting 12 minutes for the manager to check on it, I was told I was wrong, no one told me it would be free, and they'll only credit me $20. After explaining my situation, and that the cake we had to buy to replace the one they didn't have ready in time was almost $50, that I would be fine if they credited me that amount instead of the whole $90. By the time the manager was done arguing with me, I was furious. And after we finally agreed on a 50% discount for dealing with all of their mistakes and misinformation, he even shorted me $5 when he credited back my card!

All in all I spent almost an hour in two separate visits on my birthday and ended up having to argue with a senior staff member just to pick up a cake I had ordered a whole day in advance while getting less than half the credit I was promised.

And the cake wasn't even as good as I remembered!!!!

Total fail, will avoid like the plague and tell everyone I ever hear mention Lolo's name that there are much, MUCH better soul food restaurants in town where you don't walk out of there feeling like you want to punch everyone who works there.

1
★☆☆☆☆

Dealing with the staff is NOT worth the food.

This used to be my favorite place a few years ago, but after the long waits when dining in I decided to only get carry out. Love their red velvet cake and ordered one 24 hours in advance for my birthday. We came it pick it up 20 mins after they were supposed to have it ready, to find out the bakers never got the order. Was told it would be ready in 5 mins by one staff member, so we waited 10. Only then to be told by the actual baker that it would take at least an hour. He was apologetic and said since we couldn't pick up the cake until after my party (since I wasn't going to leave my own birthday party to come back a second time) was told there would be no charge. So one of my guests picked up a second cake at another bakery just so I would have one.

When I came back to Lolo's, the cake was ready, and I asked if the $90 I already paid for it when I placed the order the day before was credited as I was told earlier in the day that it would be. After waiting 12 minutes for the manager to check on it, I was told I was wrong, no one told me it would be free, and they'll only credit me $20. After explaining my situation, and that the cake we had to buy to replace the one they didn't have ready in time was almost $50, that I would be fine if they credited me that amount instead of the whole $90. By the time the manager was done arguing with me, I was furious. And after we finally agreed on a 50% discount for dealing with all of their mistakes and misinformation, he even shorted me $5 when he credited back my card!

All in all I spent almost an hour in two separate visits on my birthday and ended up having to argue with a senior staff member just to pick up a cake I had ordered a whole day in advance while getting less than half the credit I was promised.

And the cake wasn't even as good as I remembered!!!!

Total fail, will avoid like the plague and tell everyone I ever hear mention Lolo's name that there are much, MUCH better soul food restaurants in town where you don't walk out of there feeling like you want to punch everyone who works there.

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.

I LOVE THIS PLACE! We brought our five kids here to ear and the atmosphere was great, the food is awesome and the Kool-aid is even better!

3
★★★★★

I LOVE THIS PLACE! We brought our five kids here to ear and the atmosphere was great, the food is awesome and the Kool-aid is even better!

.

I have never had a bad experience at this place, the food is always excellent and the service is also good. Granted, it is a very small location, so if you are going for lunch go early to beat the crowd, but if you have to wait it is well

3
★★★★★

I have never had a bad experience at this place, the food is always excellent and the service is also good. Granted, it is a very small location, so if you are going for lunch go early to beat the crowd, but if you have to wait it is well

.

I only have a few words for those who are seeking a great restaurant experience with a mouth watering taste for Chicken and Waffles...Lo Lo's is the place to go..! A must DO!!!!

3
★★★★★

I only have a few words for those who are seeking a great restaurant experience with a mouth watering taste for Chicken and Waffles...Lo Lo's is the place to go..! A must DO!!!!

.

than a perfectly fried piece of chicken on top of a golden brown belgian waffle, smothered in maple suryp. \r
\r
That being said there are problems at this place.\r
\r
1) service- i've only ever been to this location, but you can get

3
★★★★★

than a perfectly fried piece of chicken on top of a golden brown belgian waffle, smothered in maple suryp. \r
\r
That being said there are problems at this place.\r
\r
1) service- i've only ever been to this location, but you can get

.

I love love love this place! Go there today! Today! Right now!

3
★★★★★

I love love love this place! Go there today! Today! Right now!

.

This place is great and it is a must for anyone who enjoys food that is finger lickin' good and a cure for too many mojitos

5
★★★★★

This place is great and it is a must for anyone who enjoys food that is finger lickin' good and a cure for too many mojitos

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