Saks Fifth Avenue

★★★★☆
  • 9600 Wilshire Boulevard

    Beverly Hills, CA 90212

    Cross street: at N Bedford Dr

    Map & Directions
  • 310-275-4211

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So i have been going here for years. I buy my self all the make up that comes out. They have this wonderful girl named Sherri. He does all my make up for all my parties and events. I just had my birthday and they did a fabo job. I

3
★★★★★

So i have been going here for years. I buy my self all the make up that comes out. They have this wonderful girl named Sherri. He does all my make up for all my parties and events. I just had my birthday and they did a fabo job. I

.

I went to Beverly hills store and purchased a Chanel shoe for $679.69 from Christopher Mouton and had to wait 45 minutes to get a receipt he was saying the computer not working, and had to call for the manager , which is not professional

3
★★★★★

I went to Beverly hills store and purchased a Chanel shoe for $679.69 from Christopher Mouton and had to wait 45 minutes to get a receipt he was saying the computer not working, and had to call for the manager , which is not professional

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I ordered few pants and Jackets, paid over 8K and spent several hours in this store for fitting plus few trips to this store but after 3 weeks the alteration was not ready, and they lost few pants Sales person ,Jane is only pushing to

3
★★★★★

I ordered few pants and Jackets, paid over 8K and spent several hours in this store for fitting plus few trips to this store but after 3 weeks the alteration was not ready, and they lost few pants Sales person ,Jane is only pushing to

.

With the original sales receipt, I attempted to return a Torino Belt that was was purchased on June 11, 2008 at the full retail price of $425 plus tax at the Beverly Hills Saks Fifth Avenue store. The belt was never worn and was in salable

3
★★★★★

With the original sales receipt, I attempted to return a Torino Belt that was was purchased on June 11, 2008 at the full retail price of $425 plus tax at the Beverly Hills Saks Fifth Avenue store. The belt was never worn and was in salable

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My friend found a handbag she liked but the price tag was gone. So we asked the SA to help us check the price. While she walked to the computer to check it, I found the price tag and tried to tell her about it. She didn't take a look but kept on saying: "No NO, that's not it. I know that's not it." I was a little bit bothered by her attitude but waited in patience while she browsing through the computer system. She couldn't find it there so she started flipping through the catalog. When I saw her skip the page of the exact handbag I tried to tell her about it. She snapped and started yelling at me:"I know what I'm doing, I know what I'm doing, okay?!!" I was shocked. Never in my life had I seen a SA yelled at customers. Absolutely terrible experience. Saks has a good reputation in both selection and service. Reading all the previous comments made me believe many SAs are making efforts to maintain this reputation. However a single incident like this is significant enough to damage the brand. I hope saks can employ someone more professional to represent them.

0
★☆☆☆☆

My friend found a handbag she liked but the price tag was gone. So we asked the SA to help us check the price. While she walked to the computer to check it, I found the price tag and tried to tell her about it. She didn't take a look but kept on saying: "No NO, that's not it. I know that's not it." I was a little bit bothered by her attitude but waited in patience while she browsing through the computer system. She couldn't find it there so she started flipping through the catalog. When I saw her skip the page of the exact handbag I tried to tell her about it. She snapped and started yelling at me:"I know what I'm doing, I know what I'm doing, okay?!!" I was shocked. Never in my life had I seen a SA yelled at customers. Absolutely terrible experience. Saks has a good reputation in both selection and service. Reading all the previous comments made me believe many SAs are making efforts to maintain this reputation. However a single incident like this is significant enough to damage the brand. I hope saks can employ someone more professional to represent them.

.

After dreading the whole dress shopping experience as long as I possibly could, I was off to find the perfect dress for my June wedding. After visiting another big name salon earlier in the day (Monique Lhuillier) where I was made to feel like a naughty child for waiting so long to shop, I was welcomed into the most amazing shopping experience ever at Saks Fifth Avenue. The manager David, was soothing and assuring that here in this incredibly gorgeous space that I was sure to be guided by his amazing staff to the dress of my dreams. Not only did the gracious sales woman, Karen, indulge me by letting me try on anything I wanted, she then guided me to beautiful dresses that could be made in my short time frame. I was never made to feel rushed or pressured into anything, but felt comfortable enough to make a quick decision on a gorgeous Amsale gown that was more beautiful than I could ever have imagined. The sales woman also let me in on all the money saving tips that Saks offered. I was able to save 10% by opening a Saks account, no tax to ship to Hawaii, and free alterations with their gift card events. I've only bought cosmetics in this store with a luke warm reception, but here in the Bridal Suite I truly felt like a VIP customer even though I was on a budget. I would highly recommend this salon for every bride-to-be!

2
★★★★★

After dreading the whole dress shopping experience as long as I possibly could, I was off to find the perfect dress for my June wedding. After visiting another big name salon earlier in the day (Monique Lhuillier) where I was made to feel like a naughty child for waiting so long to shop, I was welcomed into the most amazing shopping experience ever at Saks Fifth Avenue. The manager David, was soothing and assuring that here in this incredibly gorgeous space that I was sure to be guided by his amazing staff to the dress of my dreams. Not only did the gracious sales woman, Karen, indulge me by letting me try on anything I wanted, she then guided me to beautiful dresses that could be made in my short time frame. I was never made to feel rushed or pressured into anything, but felt comfortable enough to make a quick decision on a gorgeous Amsale gown that was more beautiful than I could ever have imagined. The sales woman also let me in on all the money saving tips that Saks offered. I was able to save 10% by opening a Saks account, no tax to ship to Hawaii, and free alterations with their gift card events. I've only bought cosmetics in this store with a luke warm reception, but here in the Bridal Suite I truly felt like a VIP customer even though I was on a budget. I would highly recommend this salon for every bride-to-be!

Pros: Great Service

Cons: I was told shopping during the week is a lot less chaotic then weekends.

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if you are looking for your wedding dress, don't bother with the bridal salon at Saks in BH. the rudest service. the saleslady (she may be french) was absolutely rude and was annoyed she even had to speak to us. even though they had the dress i wanted, i choose to purchase it somewhere else.

i'll make sure to tell anyone else looking for a dress to go elsewhere too.

0
★☆☆☆☆

if you are looking for your wedding dress, don't bother with the bridal salon at Saks in BH. the rudest service. the saleslady (she may be french) was absolutely rude and was annoyed she even had to speak to us. even though they had the dress i wanted, i choose to purchase it somewhere else.

i'll make sure to tell anyone else looking for a dress to go elsewhere too.

Pros: nothing

Cons: rude service, inattentive

.

Saks is a store that I always go back to. Michelle a personal shopper is miraculous and will find amazing things for your body type.

I go there in the fall and spring to buy outfits for the year. I never go to smaller stores anymore because you can't return for cash or cc refund if you are unhappy with selections.

I once told a staff person in shoes that I was taking a shoe downstairs to match a Wolford top. . He said please don't worry only celebs steal things here. A very funny staff. I pay little attention to those that complain, remember staff does not make alot of money working there and it's a difficult job at best. Maybe to those who complain, get a life.

2
★★★★★

Saks is a store that I always go back to. Michelle a personal shopper is miraculous and will find amazing things for your body type.

I go there in the fall and spring to buy outfits for the year. I never go to smaller stores anymore because you can't return for cash or cc refund if you are unhappy with selections.

I once told a staff person in shoes that I was taking a shoe downstairs to match a Wolford top. . He said please don't worry only celebs steal things here. A very funny staff. I pay little attention to those that complain, remember staff does not make alot of money working there and it's a difficult job at best. Maybe to those who complain, get a life.

Pros: Flexibility

Cons: NONE

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I went to Saks for my wedding gown and was helped by Amelia, the most patient and knowledgeable salesperson I've encountered in any bridal salon (and I've been to quite a few!) The salon is gorgeous -- spacious and luxurious, with a selection of some of the most exquisite gowns on the market. You truly feel special and pampered here. The appointments ensure that there are only a few people in the salon at a time so that you get the salesperson's undivided attention. And surprisingly, it's actually possible to get a reasonably priced gown here -- especially if you open a Saks card.
If you go, the best person to make your appointment with is Amelia. She has an unbelievable eye for what will look good on you, and once she sees what you like she will emerge from the back room with one perfect gown after another. She takes as much time as you need and never makes you feel rushed. Amelia is a real expert and a pro, and she made my experience at Saks truly wonderful. I'm sending all of my newly engaged friends to her!

2
★★★★★

I went to Saks for my wedding gown and was helped by Amelia, the most patient and knowledgeable salesperson I've encountered in any bridal salon (and I've been to quite a few!) The salon is gorgeous -- spacious and luxurious, with a selection of some of the most exquisite gowns on the market. You truly feel special and pampered here. The appointments ensure that there are only a few people in the salon at a time so that you get the salesperson's undivided attention. And surprisingly, it's actually possible to get a reasonably priced gown here -- especially if you open a Saks card.
If you go, the best person to make your appointment with is Amelia. She has an unbelievable eye for what will look good on you, and once she sees what you like she will emerge from the back room with one perfect gown after another. She takes as much time as you need and never makes you feel rushed. Amelia is a real expert and a pro, and she made my experience at Saks truly wonderful. I'm sending all of my newly engaged friends to her!

Pros: Parking, Service

Cons: None

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SAKS BRIDAL Beverly Hills is awful. Rude. Snobby. Unattentive. I BEGGED Renee Strauss to order my dress, but they could not order what they do not carry. In the end I drove to Costa Mesa and purchased there. Believe me I wish I would have fallen in love elsewhere. Had Costa Mesa not carried the dress, I would have flown to NYC. Instead I drove for hours. Renee Strauss saved me and as a courtesy, altered my dress in their shop. I bought my veil and accessories there as well and everything was perfect. Saks does not train their staff. Their motto should be customer DIS-service.

0
★☆☆☆☆

SAKS BRIDAL Beverly Hills is awful. Rude. Snobby. Unattentive. I BEGGED Renee Strauss to order my dress, but they could not order what they do not carry. In the end I drove to Costa Mesa and purchased there. Believe me I wish I would have fallen in love elsewhere. Had Costa Mesa not carried the dress, I would have flown to NYC. Instead I drove for hours. Renee Strauss saved me and as a courtesy, altered my dress in their shop. I bought my veil and accessories there as well and everything was perfect. Saks does not train their staff. Their motto should be customer DIS-service.

Cons: Rude, Snobby

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Athough Saks has a good reputation and convenient parking, I would not reccommend their bridal department to anyone. When I arrived promptly for my appointment, the sales lady was working with another customer and would not acknowlege me. Since she was dressed unprofessionally, I wondered if there was a sales person at all. After browsing a little and being ignored, I crossed the floor to the other formal sales person who led me to the bridal department to explain to the lady that I had an appointment. The bridal sales person angrily snapped "She'll have to wait!" The other woman was apologetic, but there was no way I wanted to stick around for someone with that attitude to help me, so I left. Very dissapointing and hurtfull!

0
★☆☆☆☆

Athough Saks has a good reputation and convenient parking, I would not reccommend their bridal department to anyone. When I arrived promptly for my appointment, the sales lady was working with another customer and would not acknowlege me. Since she was dressed unprofessionally, I wondered if there was a sales person at all. After browsing a little and being ignored, I crossed the floor to the other formal sales person who led me to the bridal department to explain to the lady that I had an appointment. The bridal sales person angrily snapped "She'll have to wait!" The other woman was apologetic, but there was no way I wanted to stick around for someone with that attitude to help me, so I left. Very dissapointing and hurtfull!

.

I dont know what the comment below abt Saks employee being rude...My friend and I weren't dressed to the nines but we were treated with so much respect, so not sure what the "21yr old" is talking abt. I love Saks and would shop there again....

2
★★★★★

I dont know what the comment below abt Saks employee being rude...My friend and I weren't dressed to the nines but we were treated with so much respect, so not sure what the "21yr old" is talking abt. I love Saks and would shop there again....

.

I have been a Saks customer for YEARS and I have never had any such problems that the previous reviewer(s) stated. The staff has always been very solicitous and helpful, even if I ended up buying nothing. Dan Rutledge in the Shoe Salon is the most wonderful salesperson EVER. Ask for him and you will never be sorry. Carolyn Walfish who heads Lancome downstairs is an amazing makeup artist and she will give you a fabulous makeover. Lorraine Dave who is in the jewelry section has great taste. The ladies who work on the 2nd floor (American Designer Sportswear) are all fantastic. I've gone in there looking like a scruffy baglady and have always received stellar service. We spend at least $5,000-12,000 there annually and always look forward to the bonus card that gets me a new handbag or some fabulous shoes. In general, I'm in love with Saks!

2
★★★★★

I have been a Saks customer for YEARS and I have never had any such problems that the previous reviewer(s) stated. The staff has always been very solicitous and helpful, even if I ended up buying nothing. Dan Rutledge in the Shoe Salon is the most wonderful salesperson EVER. Ask for him and you will never be sorry. Carolyn Walfish who heads Lancome downstairs is an amazing makeup artist and she will give you a fabulous makeover. Lorraine Dave who is in the jewelry section has great taste. The ladies who work on the 2nd floor (American Designer Sportswear) are all fantastic. I've gone in there looking like a scruffy baglady and have always received stellar service. We spend at least $5,000-12,000 there annually and always look forward to the bonus card that gets me a new handbag or some fabulous shoes. In general, I'm in love with Saks!

Pros: Free parking all day for being a Saks First card holder

Cons: None!

.

SUCH a rude staff. i went with a few friends wearing designer jeans, a ralph lauren polo, carry an expensive bag. as i went from department to department i could feel the employees' eyes on the back of my neck. they acted as though i was going to steal something at any moment. i'm 21, not 12, i don't need to be watched in a store like that. i was going to buy a pair of $200 jeans, but i took my money elsewhere when a woman said "if you're just looking i suggest you leave." i'll never go back.

0
★☆☆☆☆

SUCH a rude staff. i went with a few friends wearing designer jeans, a ralph lauren polo, carry an expensive bag. as i went from department to department i could feel the employees' eyes on the back of my neck. they acted as though i was going to steal something at any moment. i'm 21, not 12, i don't need to be watched in a store like that. i was going to buy a pair of $200 jeans, but i took my money elsewhere when a woman said "if you're just looking i suggest you leave." i'll never go back.

.

I shopped Saks because I grew up in Beverly Hills. I was disappointed. If there is no special event, the selection is miniscule. The saleslady had no idea what was what and left me in the fitting room by myself to try the dresses on. No, I did not end up here, There are so many other options.

1
★★★☆☆

I shopped Saks because I grew up in Beverly Hills. I was disappointed. If there is no special event, the selection is miniscule. The saleslady had no idea what was what and left me in the fitting room by myself to try the dresses on. No, I did not end up here, There are so many other options.

Pros: neighborhood

Cons: selection, cleanliness, worn-out

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Saks has a limited selection of bridal gowns. There alterations are poor. They demand an appointment even if no one is in the salon. I would not go back.

1
★★★☆☆

Saks has a limited selection of bridal gowns. There alterations are poor. They demand an appointment even if no one is in the salon. I would not go back.

Pros: Location

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if you're looking for top of the line designer dresses, then you've come to the right place. amsale, badgley mischka, reem acra... they're all here. by appt. usually, but you're always welcome to browse. the gowns are beautiful and expensive, but hey, you get what you pay for.

2
★★★★★

if you're looking for top of the line designer dresses, then you've come to the right place. amsale, badgley mischka, reem acra... they're all here. by appt. usually, but you're always welcome to browse. the gowns are beautiful and expensive, but hey, you get what you pay for.

Pros: service, quality

Cons: expensive

 

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