Pasadena True Value Hardware & Paint

★★★★☆
  • 409 N Fair Oaks Ave

    Pasadena, CA 91103

    Map & Directions
  • 626-792-2196

Home & Garden

Home & Garden
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3.5 14
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.

I saw a website for resurfacing my old concrete front porch and steps and noticed that this store was a dealer for DAICH COATINGS SPREADSTONE. I went in and was pleasantly surprised that a nice gentleman named Jose Orantes was very knowledgeable about the product and helped me with technical questions for preparation and application. I proceeded to order about $400 worth of materials. Jose estimated the materials needed and tinted them too. I knew if I ever did this at Lowes or Home Depot it would be a lost cause with just part time clerks with no specific answers. I am a believer in this store and many thanks to Jose for his help in my project which turned out great! Don't believe the whiners who write the negative reviews as my every buying experience has always been a positive one.

5
★★★★★

I saw a website for resurfacing my old concrete front porch and steps and noticed that this store was a dealer for DAICH COATINGS SPREADSTONE. I went in and was pleasantly surprised that a nice gentleman named Jose Orantes was very knowledgeable about the product and helped me with technical questions for preparation and application. I proceeded to order about $400 worth of materials. Jose estimated the materials needed and tinted them too. I knew if I ever did this at Lowes or Home Depot it would be a lost cause with just part time clerks with no specific answers. I am a believer in this store and many thanks to Jose for his help in my project which turned out great! Don't believe the whiners who write the negative reviews as my every buying experience has always been a positive one.

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.

Excellent place to get quality paint. The folks are very knowledgeable and friendly. I own several homes and usually shop their whenever I am working on a paint-related project.

4
★★★★☆

Excellent place to get quality paint. The folks are very knowledgeable and friendly. I own several homes and usually shop their whenever I am working on a paint-related project.

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.

I love to shop here. Really friendly staff and great selection. I would highly recommend to all and look forward to visiting again in the near future.

2
★★☆☆☆

I love to shop here. Really friendly staff and great selection. I would highly recommend to all and look forward to visiting again in the near future.

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.

Seems the fastener department was updated a year or so. Now they have just about everything needed, Even some hard to find items. About 5 isles of bolts and nuts. Service is always above average but they seem to have a lot of new employees that do not seem to know anything. In the 5 plus years I have been a customer I have never had a problem.

1
★☆☆☆☆

Seems the fastener department was updated a year or so. Now they have just about everything needed, Even some hard to find items. About 5 isles of bolts and nuts. Service is always above average but they seem to have a lot of new employees that do not seem to know anything. In the 5 plus years I have been a customer I have never had a problem.

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.

I can't tell you how many times I go in a big box store (well, I tend to avoid them) and the employees run the other way--if indeed you see them at all. This store always has lots of people on the floor to help and there are always two registers open.

They are friendly and helpful, though not all as knowledgeable as they might be, maybe because the owner wants to make sure all customers are greeted and helped. There are more floor employees than most other stores, and the ones that don't know a particular department will send you to someone who does.

I wonder if Tracey T. contacted the owner first, or complained to the paint company and True Value HQ before doing so. With small businesses, it's always best to contact the owner--it's in his best interest to settle quickly since his business depends on word-of-mouth.

You can find a lot of neat deals on unusual items and great decorating items (love their selection of drawer pulls). My one complaint and reason for the four stars is sometimes the more common items are out of stock for longer than reasonable. I went in three times over two weeks for booster cables, and ended up buying them online.

This inconvenience has been more than made up the other times when I have gotten absolutely great service.

4
★★★★☆

I can't tell you how many times I go in a big box store (well, I tend to avoid them) and the employees run the other way--if indeed you see them at all. This store always has lots of people on the floor to help and there are always two registers open.

They are friendly and helpful, though not all as knowledgeable as they might be, maybe because the owner wants to make sure all customers are greeted and helped. There are more floor employees than most other stores, and the ones that don't know a particular department will send you to someone who does.

I wonder if Tracey T. contacted the owner first, or complained to the paint company and True Value HQ before doing so. With small businesses, it's always best to contact the owner--it's in his best interest to settle quickly since his business depends on word-of-mouth.

You can find a lot of neat deals on unusual items and great decorating items (love their selection of drawer pulls). My one complaint and reason for the four stars is sometimes the more common items are out of stock for longer than reasonable. I went in three times over two weeks for booster cables, and ended up buying them online.

This inconvenience has been more than made up the other times when I have gotten absolutely great service.

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.

I DO NOT KNOW WHAT THE OTHER REVIEWS ARE ABOUT, I HAVE ALWAYS SEEN A FRIENDLY KNOWLEDGEABLE STAFF, AND A GREAT OWNER WHO REALLY CARES!
ONE OF THE BEST PAINT DEPT IN PASADENA !!!

5
★★★★★

I DO NOT KNOW WHAT THE OTHER REVIEWS ARE ABOUT, I HAVE ALWAYS SEEN A FRIENDLY KNOWLEDGEABLE STAFF, AND A GREAT OWNER WHO REALLY CARES!
ONE OF THE BEST PAINT DEPT IN PASADENA !!!

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.

I've been shopping at this True Value for 7 years and always had great service. I've seen customers who were plainly idiots blame the staff for their own failures to measure, read directions and generally think intelligently about their projects. And no, I don't work for the store. I'm just a local resident who's relied on the staff at this store more than a few times and always gotten good service. My experience is that most folks who complain about how awful a small-scale retail shop like this is haven't worked a day behind a counter. They haven't bothered to imagine how hard the staff work at defending themselves from the stupidity, impatience & ignorance which ocnstantly floods in the door. Putting yourself in the other guy's shoes is apparently a lost courtesy.

5
★★★★★

I've been shopping at this True Value for 7 years and always had great service. I've seen customers who were plainly idiots blame the staff for their own failures to measure, read directions and generally think intelligently about their projects. And no, I don't work for the store. I'm just a local resident who's relied on the staff at this store more than a few times and always gotten good service. My experience is that most folks who complain about how awful a small-scale retail shop like this is haven't worked a day behind a counter. They haven't bothered to imagine how hard the staff work at defending themselves from the stupidity, impatience & ignorance which ocnstantly floods in the door. Putting yourself in the other guy's shoes is apparently a lost courtesy.

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.

I agree with J. Delgado this is a great store. The service is great and the store employees are always helpful. Ok sometimes the checkout clerks are in some other dimension but they are helpful, courteous, and more often than not will save you money. You get much better service here than at any other large store. The paint department is exceptional and I am a local but I can tell you if I had driven 45 miles to buy paint, like I have had to do at larger stores, I would make sure that a splotch of the color was on the outside of the can before I drove the 45 miles back home. Mistakes can happen anywhere but this really is a great store. My wife adds that often going to a large hardware store she "mis-spends" because of the lack of proper service. Try asking some time, if you can find someone with less than 5 people waiting infront of you to ask them a question, at one of the large stores where some little thing is and you get shuffled off to aisle 17 which is 17 miles long. Fergitaboutit.

4
★★★★☆

I agree with J. Delgado this is a great store. The service is great and the store employees are always helpful. Ok sometimes the checkout clerks are in some other dimension but they are helpful, courteous, and more often than not will save you money. You get much better service here than at any other large store. The paint department is exceptional and I am a local but I can tell you if I had driven 45 miles to buy paint, like I have had to do at larger stores, I would make sure that a splotch of the color was on the outside of the can before I drove the 45 miles back home. Mistakes can happen anywhere but this really is a great store. My wife adds that often going to a large hardware store she "mis-spends" because of the lack of proper service. Try asking some time, if you can find someone with less than 5 people waiting infront of you to ask them a question, at one of the large stores where some little thing is and you get shuffled off to aisle 17 which is 17 miles long. Fergitaboutit.

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.

didpite of peoples complane the little store true value is doing all it can to serve there costermers. costermers con be very rude there are impasient because they dont know what they want. you might be wondering why in i saing this. the rason is that im a member of the store. i work there i work at the paint department and i do costermer service to.im not saing that all costermers are that way, but some of you are terible and you know how you are.the service there is great you get more service than the biger hardware stores. if you have any questions regarding murchandise the emploees will not hesate to help you. its a very helpfull store.

5
★★★★★

didpite of peoples complane the little store true value is doing all it can to serve there costermers. costermers con be very rude there are impasient because they dont know what they want. you might be wondering why in i saing this. the rason is that im a member of the store. i work there i work at the paint department and i do costermer service to.im not saing that all costermers are that way, but some of you are terible and you know how you are.the service there is great you get more service than the biger hardware stores. if you have any questions regarding murchandise the emploees will not hesate to help you. its a very helpfull store.

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0 out of 1 people found this review helpful.

.

I come here because it is much closer than any other hardware store, but that is about the only reason (other than it is right next to Smart and Final).

The prices are a bit high but not too bad.

I've received some unfriendly service from the registers here. Maybe they were just tired after having to work in the hot store all day, but man were they unfriendly.

PROS: Close to where I live
CONS: Unfriendly employees

3
★★★☆☆

I come here because it is much closer than any other hardware store, but that is about the only reason (other than it is right next to Smart and Final).

The prices are a bit high but not too bad.

I've received some unfriendly service from the registers here. Maybe they were just tired after having to work in the hot store all day, but man were they unfriendly.

PROS: Close to where I live
CONS: Unfriendly employees

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.

In August 2005, I drove 45 miles (one way) to the store to purchase 4 gallons of Devine Paint, a great paint that I was going to use for my new family room. I had paint samples from Devine Paint, and after waiting in line for 30 minutes for the paint to be mixed, drove home with it. Guess what? True-Value had mixed me a blue-gray (a Devine Paint shade called Horizon) instead of the creamy white Devine Icing that I had ordered. Despite their mistake being confirmed by Devine Paint (to whom I sent a sample, plus a copy of the paint base mix formula used by True-Value) and by the corp offices of True-Value, and despite owner Dan Schiffman having been sent a letter with the details, the store has never apologized, refunded my money, offered to exchange the paint, or even returned a phone call. If you must go there, avoid the paint department or insist on a sample being painted out for you before you walk away with your paint. They will NOT fix store mistakes, and will not do anything remotely related to "customer service" for you.

Update as of December 10, 2005: Whether as a result of another email sent to True-Value HQ, or this review, or another call to the store (never returned), I received a letter crediting my account for all the paint I had purchased, and a statement by the owner that they do indeed "care" about customer service. Although I think that's untrue, given that it took 4 months, contact by the Devine paint marketing managers, contact by True-Value HQ, and public pressure, I wanted to give them "credit" for finally resolving the issue. You'll have to make your own decisions about whether you want to risk getting the wrong paint and then working hard for 4 months for resolution of your problem. At the least, if you are desperate and have to buy paint there, insist that the paint mixer open the can, brush out a sample onto paper, and compare to your color chip. Unlike Home Depot,they won't do this on their own.

PROS: Nothing
CONS: Complete lack of customer service by owner Dan Schiffman

1
★☆☆☆☆

In August 2005, I drove 45 miles (one way) to the store to purchase 4 gallons of Devine Paint, a great paint that I was going to use for my new family room. I had paint samples from Devine Paint, and after waiting in line for 30 minutes for the paint to be mixed, drove home with it. Guess what? True-Value had mixed me a blue-gray (a Devine Paint shade called Horizon) instead of the creamy white Devine Icing that I had ordered. Despite their mistake being confirmed by Devine Paint (to whom I sent a sample, plus a copy of the paint base mix formula used by True-Value) and by the corp offices of True-Value, and despite owner Dan Schiffman having been sent a letter with the details, the store has never apologized, refunded my money, offered to exchange the paint, or even returned a phone call. If you must go there, avoid the paint department or insist on a sample being painted out for you before you walk away with your paint. They will NOT fix store mistakes, and will not do anything remotely related to "customer service" for you.

Update as of December 10, 2005: Whether as a result of another email sent to True-Value HQ, or this review, or another call to the store (never returned), I received a letter crediting my account for all the paint I had purchased, and a statement by the owner that they do indeed "care" about customer service. Although I think that's untrue, given that it took 4 months, contact by the Devine paint marketing managers, contact by True-Value HQ, and public pressure, I wanted to give them "credit" for finally resolving the issue. You'll have to make your own decisions about whether you want to risk getting the wrong paint and then working hard for 4 months for resolution of your problem. At the least, if you are desperate and have to buy paint there, insist that the paint mixer open the can, brush out a sample onto paper, and compare to your color chip. Unlike Home Depot,they won't do this on their own.

PROS: Nothing
CONS: Complete lack of customer service by owner Dan Schiffman

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0 out of 1 people found this review helpful.

.

This small hardware store can't compete with the big guys, Lowes and Home Depot. You may be able to get what you need in a pinch, but you may not. The selection is sparse.

3
★★★☆☆

This small hardware store can't compete with the big guys, Lowes and Home Depot. You may be able to get what you need in a pinch, but you may not. The selection is sparse.

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0 out of 1 people found this review helpful.

.

This small store is crammed with as much merchandise as it can fit, but it makes finding just the right item a doubtful long-shot. For big projects, I have to drive to the big warehouse hardware stores. I come here when I need an item or two around the house and am pressed for time.

PROS: Quick trip, good service
CONS: Limited inventory

3
★★★☆☆

This small store is crammed with as much merchandise as it can fit, but it makes finding just the right item a doubtful long-shot. For big projects, I have to drive to the big warehouse hardware stores. I come here when I need an item or two around the house and am pressed for time.

PROS: Quick trip, good service
CONS: Limited inventory

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0 out of 1 people found this review helpful.

.

Great paint selection. Carry full stock of Benjamin Moore, Devine and TrueValue - colors and finishes.

4
★★★★☆

Great paint selection. Carry full stock of Benjamin Moore, Devine and TrueValue - colors and finishes.

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