Subaru Of Glendale

★★★★★
  • 1308 S Brand Blvd

    Glendale, CA 91204

    Map & Directions
  • 818-396-3900

Automotive

Automotive
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This review is specifically regarding the service department. I purchased my car here, and that was an easy experience with a friendly, low-pressure salesman (Paul), so no issues there either.

Re service, the store has their official policies, but the service advisor I go to has.... better policies. I sincerely hope this doesn't get her in trouble, but they'd be idiots to reprimand her.

With my previous car, a Honda, when I took it into the dealership for service and asked for the latest coupon pricing, it was added with no problem. But at this dealership, they want you to physically bring the coupon in. Now, I never remember mine. But Joanne (the service advisor) will encourage me to, uh, find the coupon online on my smart phone. Tada! Lower pricing applied.

To her management, don't you dare reprimand her for this, it's the reason I come back (that, and the story to follow). If she didn't do that for me, I'd make my life easier by going to the local mechanic down the street who always has great prices and does top notch work. I'd rather go to the dealership as they should theoretically know their specific models better, but without the coupons to ease dealership pricing, I'd go elsewhere in a heartbeat. In other words, she's very specifically the reason I continue to use the dealership for my car work.

Recently I had some problems with my brakes, though. Car starting making that annoying brake squeal when it was about 2 years old, and I only put on about 7,000 miles per year. I was told the brakes were fine, and due to non-asbestos construction, they could not be cleaned (I'm so not a car guy, but this has been confirmed for me by several other sources, too). So basically, until the brakes were significantly more worn down, the dealership could not replace them under warranty.

So, I sucked it up for another year. Every time I brought the car in for service, I was told the same thing. They took precise measurements, and showed them to me, and they were well above warranty specs, so there was no swapping them out.

Joanne suggested I go to Subaru directly, and I thought it was a great idea. I called the corporate number, got to a rep there, explained the situation: the brakes were safe and stopped the car, but the noise was awful and unacceptable for a new car still under warranty. It took some back-and-forth between corporate, myself, and Joanne, but eventually corporate agreed to put on new brake pads, I'd just have to pay to get the rotors resurfaced. That's right, it was going to cost me $300 out of pocket to fix a warranty issue.

Hey Subaru corporate? You get a C+ for fixing what you did but not going all the way. I was really disappointed with their "it's under warranty but we'll only do so much for you because we don't really cover brake noise" response.

The happy ending was that Joanne had me talk to the Glendale manager, and he agreed with my assessment and paid for the difference.

I don't think I've had a service advisor go that extra 5 miles for a customer before, and I'm really impressed with her dedication and follow-through.

Long as she's there, they'll continue to have my service business.

5
★★★★★

This review is specifically regarding the service department. I purchased my car here, and that was an easy experience with a friendly, low-pressure salesman (Paul), so no issues there either.

Re service, the store has their official policies, but the service advisor I go to has.... better policies. I sincerely hope this doesn't get her in trouble, but they'd be idiots to reprimand her.

With my previous car, a Honda, when I took it into the dealership for service and asked for the latest coupon pricing, it was added with no problem. But at this dealership, they want you to physically bring the coupon in. Now, I never remember mine. But Joanne (the service advisor) will encourage me to, uh, find the coupon online on my smart phone. Tada! Lower pricing applied.

To her management, don't you dare reprimand her for this, it's the reason I come back (that, and the story to follow). If she didn't do that for me, I'd make my life easier by going to the local mechanic down the street who always has great prices and does top notch work. I'd rather go to the dealership as they should theoretically know their specific models better, but without the coupons to ease dealership pricing, I'd go elsewhere in a heartbeat. In other words, she's very specifically the reason I continue to use the dealership for my car work.

Recently I had some problems with my brakes, though. Car starting making that annoying brake squeal when it was about 2 years old, and I only put on about 7,000 miles per year. I was told the brakes were fine, and due to non-asbestos construction, they could not be cleaned (I'm so not a car guy, but this has been confirmed for me by several other sources, too). So basically, until the brakes were significantly more worn down, the dealership could not replace them under warranty.

So, I sucked it up for another year. Every time I brought the car in for service, I was told the same thing. They took precise measurements, and showed them to me, and they were well above warranty specs, so there was no swapping them out.

Joanne suggested I go to Subaru directly, and I thought it was a great idea. I called the corporate number, got to a rep there, explained the situation: the brakes were safe and stopped the car, but the noise was awful and unacceptable for a new car still under warranty. It took some back-and-forth between corporate, myself, and Joanne, but eventually corporate agreed to put on new brake pads, I'd just have to pay to get the rotors resurfaced. That's right, it was going to cost me $300 out of pocket to fix a warranty issue.

Hey Subaru corporate? You get a C+ for fixing what you did but not going all the way. I was really disappointed with their "it's under warranty but we'll only do so much for you because we don't really cover brake noise" response.

The happy ending was that Joanne had me talk to the Glendale manager, and he agreed with my assessment and paid for the difference.

I don't think I've had a service advisor go that extra 5 miles for a customer before, and I'm really impressed with her dedication and follow-through.

Long as she's there, they'll continue to have my service business.

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.

Saturday we bought our second vehicle from Subaru of Glendale and we found a rare gem there in our salesman. Chris Garchitorena is amazing and if you are going to buy a car I suggest you go and see him. Friendly and helpful. I wasn't in

3
★★★★★

Saturday we bought our second vehicle from Subaru of Glendale and we found a rare gem there in our salesman. Chris Garchitorena is amazing and if you are going to buy a car I suggest you go and see him. Friendly and helpful. I wasn't in

.

I am totally impressed by the service reps at Glendale Subaru!\r
\r
The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Foresters - and I made an appt to

3
★★★★★

I am totally impressed by the service reps at Glendale Subaru!\r
\r
The sunroof on my 2005 Forester XT Premium stopped working (a common and unfortunate design flaw with the 1 piece aspect of the 2003-2006 Foresters - and I made an appt to

.

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of receving help from any sales guy. When we walked into Subaru, John was nice and showed us around.

My car-knowing friend, Byron N. suggested I take a look at the Impreza. John walked us over to some of the sedan and hatch. I was quite impressed with the low price and nice interior. John was not pushy and he understood I was there to still decide on a car I wanted. He offered to let us test drive which is unlikely from many dealers if they think you won't make a purchase day of. He kindly unlocked the door so I could sit inside and check out the car. GREAT SERVICE! I cannot state it enough.

At the end, I got his business card as I will be planning to refer him to anyone I know looking for a Subaru. Definitely one of the better half of the day.

5
★★★★★

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of receving help from any sales guy. When we walked into Subaru, John was nice and showed us around.

My car-knowing friend, Byron N. suggested I take a look at the Impreza. John walked us over to some of the sedan and hatch. I was quite impressed with the low price and nice interior. John was not pushy and he understood I was there to still decide on a car I wanted. He offered to let us test drive which is unlikely from many dealers if they think you won't make a purchase day of. He kindly unlocked the door so I could sit inside and check out the car. GREAT SERVICE! I cannot state it enough.

At the end, I got his business card as I will be planning to refer him to anyone I know looking for a Subaru. Definitely one of the better half of the day.

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This is my second car I purchased from Glendale Subaru and this is going to be the only dealer I ever buy from again. Thier customer service was great and they made the buying proccess so quick and easy Thanks Glendale Subaru!

3
★★★★★

This is my second car I purchased from Glendale Subaru and this is going to be the only dealer I ever buy from again. Thier customer service was great and they made the buying proccess so quick and easy Thanks Glendale Subaru!

.

If you are looking for a new Subaru, my advice would be to check out Glendale Subaru. Our family purchased a new Impreza there and the experience couldn't have been smoother. From the email quote I got from the Sales Manager Lane, to the

3
★★★★★

If you are looking for a new Subaru, my advice would be to check out Glendale Subaru. Our family purchased a new Impreza there and the experience couldn't have been smoother. From the email quote I got from the Sales Manager Lane, to the

.

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of

3
★★★★★

I must say I had the best customer service so far in my car shopping weeks here. We were greeted nicely by John Martin upon entering the lot. After a few hours of walking down Brand, I was getting frustrated at the lack of selection and of

 

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