simpleFLOORS

★★☆☆☆
We Know Floors
  • 13020 Sherman Way

    North Hollywood, CA 91605

    Map & Directions
  • 818-301-5344

About simpleFLOORS

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Hours
Monday - Closed Tuesday 10am - 6pm Wednesday 10am - 5:30pm Thursday 10am - 6pm Friday 10am - 6pm Saturday 10am - 5pm Sunday 10am - 4pm

Home & Garden

Home & Garden
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I was looking for laminate flooring, found this place and was initially very impressed. One of the salespeople explained the differences in the thicknesses of laminate. He explained that getting at least 10 mm to 12 mm thickness was the best. I chose the 10 mm and was happy they had the color I wanted. After getting home, unloading it and opening the first box, I discovered I had been mislead. The actual laminate was only 8.3 mm. The padding attached added the extra 2 mm so they weren't honest with me and I do not appreciate being mislead. When I called to question this, I was told "I assumed . . . " Well we all know what happens when one assumes. Secondly, I was advised that I could get corner rounds or t-squares at Home Depot, etc. only to find that Home Depot no longer carries my color. Again, I was given incorrect information. And, my floor guy was not very impressed with the quality of the laminate. The price may be pretty good but quality was only ok. Honestly, I would not recommend this place.

0
★☆☆☆☆

I was looking for laminate flooring, found this place and was initially very impressed. One of the salespeople explained the differences in the thicknesses of laminate. He explained that getting at least 10 mm to 12 mm thickness was the best. I chose the 10 mm and was happy they had the color I wanted. After getting home, unloading it and opening the first box, I discovered I had been mislead. The actual laminate was only 8.3 mm. The padding attached added the extra 2 mm so they weren't honest with me and I do not appreciate being mislead. When I called to question this, I was told "I assumed . . . " Well we all know what happens when one assumes. Secondly, I was advised that I could get corner rounds or t-squares at Home Depot, etc. only to find that Home Depot no longer carries my color. Again, I was given incorrect information. And, my floor guy was not very impressed with the quality of the laminate. The price may be pretty good but quality was only ok. Honestly, I would not recommend this place.

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Our issues regarding our bamboo floor have been resolved by Simple Floors customer management team. We are happy with the outcome and believe that any company does mistakes. If you have any issues with Simple Floors products, do not contact your sales person and go directly to customer management department in order for your issues to be resolved. Good Luck!

1
★★★☆☆

Our issues regarding our bamboo floor have been resolved by Simple Floors customer management team. We are happy with the outcome and believe that any company does mistakes. If you have any issues with Simple Floors products, do not contact your sales person and go directly to customer management department in order for your issues to be resolved. Good Luck!

Pros: None

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I agree with "very unhappy customer."
Unfortunately I gave them a 1 star because they could not take a zero star rating but for the record... I want the world to know that 0 stars is what I give them. I give them a 2 thumbs down. Poor customer service and Really bad quality wood. I would have had a better experience at The Home Depot as well as the cheapest wood would have been better than what I have purchased from them. Please I beg all of you to go look for your wood somewhere else. You have been warned... and don't say i didn't tell ya so!

0
★☆☆☆☆

I agree with "very unhappy customer."
Unfortunately I gave them a 1 star because they could not take a zero star rating but for the record... I want the world to know that 0 stars is what I give them. I give them a 2 thumbs down. Poor customer service and Really bad quality wood. I would have had a better experience at The Home Depot as well as the cheapest wood would have been better than what I have purchased from them. Please I beg all of you to go look for your wood somewhere else. You have been warned... and don't say i didn't tell ya so!

Pros: Are there any? Not in this lifetime.

Cons: where do I begin?

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PLEASE AVOID THIS PLACE!
Employee by the name of Ted will harass and yell at you and sell you a lemon!
I received a phone call by Ted in beginning of September telling me that he has a good news meaning discount for me. But when we (my husband and I) saw him and mentioned his good news he was offended and turned red yelling at us and harassing us that he refuses to bargain with a customer or offer any discounts.
Simple floors has the worst product ever. My floors are been installed for the last 2 months and it is already chipping several areas. The customer representative Ted never mentioned to me their warranty policy which no where in the documents/contract I signed indicates that I had to hire someone from my own expense to inspect their cheap quality merchandise.
Truly this place had the Worst customer service and product! I will take this to BBB.

0
★☆☆☆☆

PLEASE AVOID THIS PLACE!
Employee by the name of Ted will harass and yell at you and sell you a lemon!
I received a phone call by Ted in beginning of September telling me that he has a good news meaning discount for me. But when we (my husband and I) saw him and mentioned his good news he was offended and turned red yelling at us and harassing us that he refuses to bargain with a customer or offer any discounts.
Simple floors has the worst product ever. My floors are been installed for the last 2 months and it is already chipping several areas. The customer representative Ted never mentioned to me their warranty policy which no where in the documents/contract I signed indicates that I had to hire someone from my own expense to inspect their cheap quality merchandise.
Truly this place had the Worst customer service and product! I will take this to BBB.

Pros: NONE

Cons: POOR CUSTOMER SERVICE & TRULY CHEAP PRODUCT

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The salesman at the Commerce store was nice (he has since left, unfortunately) and the selection and price were good enough. I bought enough laminate for 2 rooms, but after the first room was done I decided I didn't like the color. So I wanted to return the unused,unopened boxes. I knew there was a restocking fee, but the salesman had told me the return time period was a lot longer than what their actual policy allows. So I'm stuck with many boxes of the wrong laminate, when I would gladly have exchanged them for another color and paid the restocking fee, too. Count me out as a return customer, and I won't recommend them to anyone else.

1
★★★☆☆

The salesman at the Commerce store was nice (he has since left, unfortunately) and the selection and price were good enough. I bought enough laminate for 2 rooms, but after the first room was done I decided I didn't like the color. So I wanted to return the unused,unopened boxes. I knew there was a restocking fee, but the salesman had told me the return time period was a lot longer than what their actual policy allows. So I'm stuck with many boxes of the wrong laminate, when I would gladly have exchanged them for another color and paid the restocking fee, too. Count me out as a return customer, and I won't recommend them to anyone else.

Pros: Fairly good selection, big showroom

Cons: Unforgiving return policy, no flexibility

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At first the salemen were very helpful at this north hollywood store. However, once i purchased the laminate floorings that was it. This company ONLY wants peoples' money and have absolutely no skills in customer service. I drove all the way to LA to pick up the materials, as the sales person told me everything was in stock. When i got there, i only recieved half of my order (i wanted to start the floors ASAP, but at this point i couldn't). When i call the customer service number, they were not at all helpful. When spoke to Tracy, she claimed to be the manager and did not have anyone above her that i could talk to.When asked to speak to a president, she says "he doesn't talk to customers". What kind of customer service is that? The vibe i was left with was that this company ONLY wants your money. And when they do, thats the end for you. At this point, i don't even trust their warranty.

0
★☆☆☆☆

At first the salemen were very helpful at this north hollywood store. However, once i purchased the laminate floorings that was it. This company ONLY wants peoples' money and have absolutely no skills in customer service. I drove all the way to LA to pick up the materials, as the sales person told me everything was in stock. When i got there, i only recieved half of my order (i wanted to start the floors ASAP, but at this point i couldn't). When i call the customer service number, they were not at all helpful. When spoke to Tracy, she claimed to be the manager and did not have anyone above her that i could talk to.When asked to speak to a president, she says "he doesn't talk to customers". What kind of customer service is that? The vibe i was left with was that this company ONLY wants your money. And when they do, thats the end for you. At this point, i don't even trust their warranty.

Pros: good salesmen

Cons: HORRIBLE customer service/Sneaky company

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Showroom was really nice, I met my salesman there on a Sunday. It was pretty busy but I got helped. I chose the Acacia flooring, its beautiful. I have an engineering background so lots of grain and knots was a big leap for me to take. I'm so happy I did though, the variation of color is not overwhelming. I did request delivery and a shipping company delivered prior to when I thought they were coming. Make sure to confirm your delivery date otherwise great experience!

2
★★★★☆

Showroom was really nice, I met my salesman there on a Sunday. It was pretty busy but I got helped. I chose the Acacia flooring, its beautiful. I have an engineering background so lots of grain and knots was a big leap for me to take. I'm so happy I did though, the variation of color is not overwhelming. I did request delivery and a shipping company delivered prior to when I thought they were coming. Make sure to confirm your delivery date otherwise great experience!

Pros: Tough and Beautiful

Cons: delivery arrived early

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Can we get more then just this bland page, how am i to know what services you offer besides the explanation. Pictures of accomplished work? something............

0
★☆☆☆☆

Can we get more then just this bland page, how am i to know what services you offer besides the explanation. Pictures of accomplished work? something............

Message from simpleFLOORS

FREE Flooring Samples, In Home Consults, Simple Installation, Wholesale Pricing on the Newest Colors and Latest Styles. Beautiful Durable Flooring Options! Easy Home Delivery of Flooring or Pick It Up Yourself!

More about simpleFLOORS

Our simpleFLOORS North Hollywood showroom offers pre-finished factory-direct designer wood floors with local store delivery and installation at your home, office or jobsite. simpleFLOORS features Solid Hardwood flooring, Engineered Hardwood flooring, Bamboo flooring, Cork flooring and Laminate flooring in contemporary exotic and traditional styles and colors.

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