Oc Auto Haus

★★★★★
  • 13631 Beach Blvd

    Westminster, CA 92683

    Map & Directions
  • 714-898-2800

About Oc Auto Haus

Details
Hours
Sun 11am-6pm, Mon-Fri 9:30am-7pm, Sat 10am-7pm

Automotive

Automotive
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I recently contacted OC AutoHaus about a particular a suv they had. Spoke with the "GM" Tim there. Seemed like a nice guy to start the conversation out, said they had just gotten the car and it needed to be detailed and serviced. We were going to go up there due to it's a hour drive to test drive it said it wouldn't be available till after 2 pm on Saturday. I asked him if we could just come up Sunday he said he was off and he was the only one that could give us the break on it. I told him I would let him know, he text me on Saturday at 3:51 pm stating "Chris-where you at buddy? Tim OC Autohaus" I didn't know we became buddies so quickly first of all and your texting? I responded to him with I have to wait till Monday to get a preapproval letter from my finance manager since she never sent it to me. His response was "ok" then it was I am off tomorrow (Sunday) we we can do it Monday-but I could do the deal today without it if you want.

I responded back I have to wait till Monday.

His response at 6:31pm on Saturday "I'm gonna pass on this sale brother-Sorry- but I don't like being left hanging-I just did a lot of work on the car- so I raised the price-good luck in your next purchase some where else-Tim.

I wouldn't recommend dealing with Tim from OC Auto Haus as for he is a tool. Referred to me as brother, I'm sorry I've served my country in the USMC and lost brothers in that, I didn't see us being brothers of me inquiring about a suv. I would highly recommend staying away from them and doing business else where.

I saved the text he sent just for the purpose of I hate tool salespeople that go back on their word. I've been searching for months for a particular suv and they had it, but I'd rather do business somewhere a little more trusting and not such tool salespeople.

1
★☆☆☆☆

I recently contacted OC AutoHaus about a particular a suv they had. Spoke with the "GM" Tim there. Seemed like a nice guy to start the conversation out, said they had just gotten the car and it needed to be detailed and serviced. We were going to go up there due to it's a hour drive to test drive it said it wouldn't be available till after 2 pm on Saturday. I asked him if we could just come up Sunday he said he was off and he was the only one that could give us the break on it. I told him I would let him know, he text me on Saturday at 3:51 pm stating "Chris-where you at buddy? Tim OC Autohaus" I didn't know we became buddies so quickly first of all and your texting? I responded to him with I have to wait till Monday to get a preapproval letter from my finance manager since she never sent it to me. His response was "ok" then it was I am off tomorrow (Sunday) we we can do it Monday-but I could do the deal today without it if you want.

I responded back I have to wait till Monday.

His response at 6:31pm on Saturday "I'm gonna pass on this sale brother-Sorry- but I don't like being left hanging-I just did a lot of work on the car- so I raised the price-good luck in your next purchase some where else-Tim.

I wouldn't recommend dealing with Tim from OC Auto Haus as for he is a tool. Referred to me as brother, I'm sorry I've served my country in the USMC and lost brothers in that, I didn't see us being brothers of me inquiring about a suv. I would highly recommend staying away from them and doing business else where.

I saved the text he sent just for the purpose of I hate tool salespeople that go back on their word. I've been searching for months for a particular suv and they had it, but I'd rather do business somewhere a little more trusting and not such tool salespeople.

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Buying a luxury car from Lynn was great. Not just a "pretty face", she was well prepared and very knowledgeable about her product which was a huge help. I had been to several Benz dealerships without finding either the product I wanted

3
★★★★★

Buying a luxury car from Lynn was great. Not just a "pretty face", she was well prepared and very knowledgeable about her product which was a huge help. I had been to several Benz dealerships without finding either the product I wanted

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This is our second purchase with OC Autohaus. Its not only the customer service that brought us back, but also the buying experience. The staff is honest and the vehicles are of high quality. Shopping for a car is not always a pleasure,

3
★★★★★

This is our second purchase with OC Autohaus. Its not only the customer service that brought us back, but also the buying experience. The staff is honest and the vehicles are of high quality. Shopping for a car is not always a pleasure,

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I visited a few other luxury car dealerships but none of them treated me as well or made me feel as comforted about my car buying experience as OC Auto Haus. From the Sales staff to the Finance Dept., everyone was extremely nice and it

3
★★★★★

I visited a few other luxury car dealerships but none of them treated me as well or made me feel as comforted about my car buying experience as OC Auto Haus. From the Sales staff to the Finance Dept., everyone was extremely nice and it

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This was the best car buying experience I have had! Everyone at the dealer treated me with respect and they were very friendly, knowledgeable and it was a no-hassle experience. They were very interested in making sure I was happy with the deal we made with no pressure. I will recommend them to anyone who is looking for a new or used car. Their selection is the best around! Lynn is the best!

Dana Thompsonorellana

2
★★★★★

This was the best car buying experience I have had! Everyone at the dealer treated me with respect and they were very friendly, knowledgeable and it was a no-hassle experience. They were very interested in making sure I was happy with the deal we made with no pressure. I will recommend them to anyone who is looking for a new or used car. Their selection is the best around! Lynn is the best!

Dana Thompsonorellana

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I normally don??t write negative reviews, but please ask OC Autohaus a lot of questions before you buy from them. What happened to me is something I don??t want to happen to you.

They sold me a black 2006 Lexus GS300 that had been in multiple accidents and had been repainted more than 75% of the body. I confirmed this with the Lexus dealership and 2 independent auto body shops. Now I??m not sure what other things I will find out about the car.

The people who work at OC Autohaus are ??supposedly? professionals in the business, they should know a when a car has had body work or been repainted. They have to - simply b/c when buying the car, they need to know how much to buy it for.

Of course, they deny having any previous knowledge of this. As a remedy, they offered to color sand it, but the body shop they used was terrible and only left bigger swirls on a black car. Also, they did not detail the car properly in order to hide the paint issues. After I had it detailed I found out about the body work and paint issues. In addition to that, I verbally confirmed before agreeing to buy the car if the major 30k service had been completed, and they said ??yes? - this was never done. Their response to all this, is I bought a ??used car?. OC Autohaus has not fixed any of the major issues. They did fix the minor cheap things that should have been fixed anyway, but they cut corners on the major expenses.

Other small issues: when I picked up the car the passenger floor panel was missing and they simply removed it from another car into mine, they never included an extra key, the cargo net for the trunk was missing, and moisture developed in the front headlight and they advised me to go to Lexus to have it repaired and have the Lexus dealership eat the cost. Its small things like these that make me question the people who work at OC Autohaus and the company itself. Buyer beware!

0
★☆☆☆☆

I normally don??t write negative reviews, but please ask OC Autohaus a lot of questions before you buy from them. What happened to me is something I don??t want to happen to you.

They sold me a black 2006 Lexus GS300 that had been in multiple accidents and had been repainted more than 75% of the body. I confirmed this with the Lexus dealership and 2 independent auto body shops. Now I??m not sure what other things I will find out about the car.

The people who work at OC Autohaus are ??supposedly? professionals in the business, they should know a when a car has had body work or been repainted. They have to - simply b/c when buying the car, they need to know how much to buy it for.

Of course, they deny having any previous knowledge of this. As a remedy, they offered to color sand it, but the body shop they used was terrible and only left bigger swirls on a black car. Also, they did not detail the car properly in order to hide the paint issues. After I had it detailed I found out about the body work and paint issues. In addition to that, I verbally confirmed before agreeing to buy the car if the major 30k service had been completed, and they said ??yes? - this was never done. Their response to all this, is I bought a ??used car?. OC Autohaus has not fixed any of the major issues. They did fix the minor cheap things that should have been fixed anyway, but they cut corners on the major expenses.

Other small issues: when I picked up the car the passenger floor panel was missing and they simply removed it from another car into mine, they never included an extra key, the cargo net for the trunk was missing, and moisture developed in the front headlight and they advised me to go to Lexus to have it repaired and have the Lexus dealership eat the cost. Its small things like these that make me question the people who work at OC Autohaus and the company itself. Buyer beware!

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Sometimes customers and vendors have legitimate disagreements in the course of business. Personally, I can be a tough negotiator.

In the end, OC Auto Haus and I personally worked through any issues we had. I can honestly say that they are good guys, and our incident, a misunderstanding.

2
★★★★☆

Sometimes customers and vendors have legitimate disagreements in the course of business. Personally, I can be a tough negotiator.

In the end, OC Auto Haus and I personally worked through any issues we had. I can honestly say that they are good guys, and our incident, a misunderstanding.

Pros: honest

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"OC Autohaus exceeded all of my expectations. From the first moment I arrived at the dealership, I'm glad I didn't buy a Mercedes Benz anywhere else. From the test drive to completing the sales transaction, the courteous, respectful, and knowledgeable staff made the car buying experience a truly pleasent experience with absolutely no sales pressure at all. My only regret is that I didn't come here first.

A truly satisfied customer,

Jerry V

2
★★★★★

"OC Autohaus exceeded all of my expectations. From the first moment I arrived at the dealership, I'm glad I didn't buy a Mercedes Benz anywhere else. From the test drive to completing the sales transaction, the courteous, respectful, and knowledgeable staff made the car buying experience a truly pleasent experience with absolutely no sales pressure at all. My only regret is that I didn't come here first.

A truly satisfied customer,

Jerry V

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"The staff at OC Autohaus was professional and courteous, but mostI had a great experience with O.C. Autohaus. They were very friendly, knowledgable, easy to work with, and efficient. It was a pleasure to purchase a car from this family owned dealership, and would definitely consider them again importantly always available to answer any questions. Being an out of state buyer can add additional stress to purchasing a vehicle. However, I was pleased with the overall process that the dealership provided. They took care of everything I just had to supply them with information. It was a pleasure doing business with them and I would recommend OC Autohaus to my friends."

William Schneider

2
★★★★★

"The staff at OC Autohaus was professional and courteous, but mostI had a great experience with O.C. Autohaus. They were very friendly, knowledgable, easy to work with, and efficient. It was a pleasure to purchase a car from this family owned dealership, and would definitely consider them again importantly always available to answer any questions. Being an out of state buyer can add additional stress to purchasing a vehicle. However, I was pleased with the overall process that the dealership provided. They took care of everything I just had to supply them with information. It was a pleasure doing business with them and I would recommend OC Autohaus to my friends."

William Schneider

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"Dear Lynn,
Thanks so much for helping us find our "dream car" color, equipment, etc. It was such a pleasure to work with you...no pressure, just helpful and friendly advice. Since it was a used car, you wanted to make sure we had good tires..you promised us 2 new ones and gave us 4! Of course one of the greatest perks was that the price was below Kelley Blue Book. We would certainly recommend your dealership to our friends, and if we need another car in the future, you can be sure we will check with you. The car lived up to our expectations with everything you said it would do."

Dale & Elsie Rhoads

2
★★★★★

"Dear Lynn,
Thanks so much for helping us find our "dream car" color, equipment, etc. It was such a pleasure to work with you...no pressure, just helpful and friendly advice. Since it was a used car, you wanted to make sure we had good tires..you promised us 2 new ones and gave us 4! Of course one of the greatest perks was that the price was below Kelley Blue Book. We would certainly recommend your dealership to our friends, and if we need another car in the future, you can be sure we will check with you. The car lived up to our expectations with everything you said it would do."

Dale & Elsie Rhoads

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My experience with OC Autohaus has been outstanding! This is my second purchase and we will never take our business any where else. We walked in and found my dream car and drove it home in record time! I could not believe that evening my new car was in the drive. Service does not stop there.... Lynn has has called to check not only on the car's performance but if we are happy and satisfied with he car.... where can you find service like that? no where but OC Autohaus.... Lynn is truly a friend... not a Sales Person.... Melissa

2
★★★★★

My experience with OC Autohaus has been outstanding! This is my second purchase and we will never take our business any where else. We walked in and found my dream car and drove it home in record time! I could not believe that evening my new car was in the drive. Service does not stop there.... Lynn has has called to check not only on the car's performance but if we are happy and satisfied with he car.... where can you find service like that? no where but OC Autohaus.... Lynn is truly a friend... not a Sales Person.... Melissa

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Dear Lynn, Danny, and all the rest of the OC Autohaus staff,
Thank you for your patience with me and my light situation. There is a lot to learn about the newer cars, especially switching from a 1987 Benz to a 2006. Lots of bells and whistles on the newer cars!!
Your service is outstanding and I'd like to thank you that. It's hard to find good service oriented businesses.
Once again,
THANKS...
Gail Laporte

2
★★★★★

Dear Lynn, Danny, and all the rest of the OC Autohaus staff,
Thank you for your patience with me and my light situation. There is a lot to learn about the newer cars, especially switching from a 1987 Benz to a 2006. Lots of bells and whistles on the newer cars!!
Your service is outstanding and I'd like to thank you that. It's hard to find good service oriented businesses.
Once again,
THANKS...
Gail Laporte

Pros: Great service- Customer satisfaction!

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I recently purchased a CLS55 AMG from OC Autohaus and not only did I get the best service but my car was even better then what I saw online! The staff was extremely kind and there was no pressure at all. It was a completely pressure-free environment and the process was fast and easy. I will definitely come back for my next purchase and recommend all my friends and family! Thanks for all your help Freddy..

2
★★★★★

I recently purchased a CLS55 AMG from OC Autohaus and not only did I get the best service but my car was even better then what I saw online! The staff was extremely kind and there was no pressure at all. It was a completely pressure-free environment and the process was fast and easy. I will definitely come back for my next purchase and recommend all my friends and family! Thanks for all your help Freddy..

Pros: Best service- No pressure.

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Most recently, I purchased a 2008 Lexus from OC Autohaus. During my initial inquiry, I was impressed with the exceptional and personal service that OC Autohaus affords its customers. From start to finish, I worked with a very knowledgeable sales person, Lynn Ho. She was very well versed in all aspects of the Lexus and patiently answered all my inquiries. Eventually, I met Chris Thai and April Le who, like Lynn, exuded the same friendliness and knowledge about the various automobiles at OC. For the discerning car-buying-public, I strongly recommend OC Autohaus for great service and selection! As I indicated to Chris, I will surely be returning for my next purchase. Thank you all, Randall Tampa

2
★★★★★


Most recently, I purchased a 2008 Lexus from OC Autohaus. During my initial inquiry, I was impressed with the exceptional and personal service that OC Autohaus affords its customers. From start to finish, I worked with a very knowledgeable sales person, Lynn Ho. She was very well versed in all aspects of the Lexus and patiently answered all my inquiries. Eventually, I met Chris Thai and April Le who, like Lynn, exuded the same friendliness and knowledge about the various automobiles at OC. For the discerning car-buying-public, I strongly recommend OC Autohaus for great service and selection! As I indicated to Chris, I will surely be returning for my next purchase. Thank you all, Randall Tampa

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""I am extremely happy with the car I purchased from OC Autohuas. Because there was no BSing, we were able to make a deal within minutes. The sales team was very curteous and polite as well as delivering on all follow-up requests""

Sung Chun

2
★★★★★

""I am extremely happy with the car I purchased from OC Autohuas. Because there was no BSing, we were able to make a deal within minutes. The sales team was very curteous and polite as well as delivering on all follow-up requests""

Sung Chun

Pros: Honesty. Service

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Just a note to say how pleased I am with the buying experience with you and your staff at OC Autohaus. From the immediate response when I inquired about the 2006 CL500 Mercedes on a Sunday afternoon. To taking the car to be inspected by a Mercedes dealer, following thru on the service that we agreed upon and then picking us up at that airport. You made the buying experience very pleasing and with absolutely no pressure. You have a First Class operation! Thanks again, see you in a few years for the next one. Tim Kearney

2
★★★★★

Just a note to say how pleased I am with the buying experience with you and your staff at OC Autohaus. From the immediate response when I inquired about the 2006 CL500 Mercedes on a Sunday afternoon. To taking the car to be inspected by a Mercedes dealer, following thru on the service that we agreed upon and then picking us up at that airport. You made the buying experience very pleasing and with absolutely no pressure. You have a First Class operation! Thanks again, see you in a few years for the next one. Tim Kearney

Pros: Great service. Quality vehicles

 

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