Mud Puppy Do It Yourself Dog

★☆☆☆☆
  • 22902 Los Alisos Blvd

    Mission Viejo, CA 92691

    Map & Directions
  • 949-951-3414

About Mud Puppy Do It Yourself Dog

Hours
Tue - Sun, 10am - 6pm
Reservations
Make A Reservation

Pets & Animals

Pets & Animals
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I would give zero stars if it was an option because the groomer here is not a nice lady.
I called ahead of time and was told a certain price so I made an appointment to try them out.
When I got there, the groomer was acting all friendly with my dog at first. Then she came up with a price much higher than what was quoted. When I asked why they quoted me one price and are changing it, she started bad mouthing my dog. I couldn't believe it. She said my dog was all matted and probably can't sit still, etc. which is why she had to charge me more. I told her that I take my dog grooming every 2 to 3 months, I guarantee there's no mats. She tried a different angle and tried to argue that the person on the phone should have said the quote I got was a starting cost and I must have heard wrong, but one of the staff seemed to be defending me saying that so and so must have spoke to me and probably didn't say that. Finally, she said if I didn't like it I could go somewhere else, "Go back to your other groomer!"
Then she started working on a dog that was already there, demanding him/her to sit still when it wasn't moving much. I can't explain the sense of pent up anger she carried, but it was enough for me to know she's not a nice lady.
Anyway, I'm glad I left.

1
★☆☆☆☆

I would give zero stars if it was an option because the groomer here is not a nice lady.
I called ahead of time and was told a certain price so I made an appointment to try them out.
When I got there, the groomer was acting all friendly with my dog at first. Then she came up with a price much higher than what was quoted. When I asked why they quoted me one price and are changing it, she started bad mouthing my dog. I couldn't believe it. She said my dog was all matted and probably can't sit still, etc. which is why she had to charge me more. I told her that I take my dog grooming every 2 to 3 months, I guarantee there's no mats. She tried a different angle and tried to argue that the person on the phone should have said the quote I got was a starting cost and I must have heard wrong, but one of the staff seemed to be defending me saying that so and so must have spoke to me and probably didn't say that. Finally, she said if I didn't like it I could go somewhere else, "Go back to your other groomer!"
Then she started working on a dog that was already there, demanding him/her to sit still when it wasn't moving much. I can't explain the sense of pent up anger she carried, but it was enough for me to know she's not a nice lady.
Anyway, I'm glad I left.

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