U-Haul Co

★★★☆☆

About U-Haul Co

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  • Auto Rentals

Automotive

Automotive
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3.0 1
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I got transferred to this small U-Haul franchise when I reserved a ten-foot rental truck from the U-Haul at 2636 Judah Street. When I pulled into the shopping center on Cambon Drive, I saw several U-Haul vehicles but no U-Haul building. The manager, Al, had not informed me beforehand that his "office" is located inside the Park Plaza Fine Foods supermarket, with Al and his U-Haul employees doubling as grocery cashiers! He seemed quite friendly, but processed my order at a snail's pace, pecking away at his keyboard with two fingers. Finally he gave me the number of my truck, which I had to find myself among the vehicles parked in the supermarket lot. They charge only 89 cents per mile on top of the flat truck-rental rate of $19.95, and they struck me as honest. They let me park my car in the supermarket lot while I rented the truck.

1
★★★☆☆

I got transferred to this small U-Haul franchise when I reserved a ten-foot rental truck from the U-Haul at 2636 Judah Street. When I pulled into the shopping center on Cambon Drive, I saw several U-Haul vehicles but no U-Haul building. The manager, Al, had not informed me beforehand that his "office" is located inside the Park Plaza Fine Foods supermarket, with Al and his U-Haul employees doubling as grocery cashiers! He seemed quite friendly, but processed my order at a snail's pace, pecking away at his keyboard with two fingers. Finally he gave me the number of my truck, which I had to find myself among the vehicles parked in the supermarket lot. They charge only 89 cents per mile on top of the flat truck-rental rate of $19.95, and they struck me as honest. They let me park my car in the supermarket lot while I rented the truck.

Pros: Low per-mile rate, free & safe parking

Cons: Hand-to-mouth management, slow order-processing

 

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