Kingway Cabinet Outlet

★★★★☆
  • 1771 Junction Ave

    San Jose, CA 95112

    Map & Directions
  • 408-451-9216

About Kingway Cabinet Outlet

Hours
Mon-Sat 8:30am-5:30pm

Wholesalers

Wholesalers
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3.5 4
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I had the worst customer service experience of my life at the Kingsway office in Livermore. When we opened a cabinet from the box, the door had a huge dent and scratch, which had been filled with a white filler and the factory gloss was even over it. When we took it to be returned, we just brought the door as our contractor had installed everything else in order to meet his deadline. Three employees yelled and berated us, calling us liars in front of my son. No offer of replacement or fixing was even mentioned, they simply argued with us and were defensive from the very moment they saw it. "That is not our fault!" were the first words from their mouths, I never said it was, just that it arrived this way and we would like a replacement. In the end I simply said I won't be treated this way and took my son out the door. I then turned around and said this is the worst customer service I have ever had, to which they replied with a snide "Thank you".

1
★☆☆☆☆

I had the worst customer service experience of my life at the Kingsway office in Livermore. When we opened a cabinet from the box, the door had a huge dent and scratch, which had been filled with a white filler and the factory gloss was even over it. When we took it to be returned, we just brought the door as our contractor had installed everything else in order to meet his deadline. Three employees yelled and berated us, calling us liars in front of my son. No offer of replacement or fixing was even mentioned, they simply argued with us and were defensive from the very moment they saw it. "That is not our fault!" were the first words from their mouths, I never said it was, just that it arrived this way and we would like a replacement. In the end I simply said I won't be treated this way and took my son out the door. I then turned around and said this is the worst customer service I have ever had, to which they replied with a snide "Thank you".

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This complaint is about the employees at the LIVERMORE store... but, I figure if it's the same owner, than you should be aware of how bad these employees are. I'm hoping the ones in San Jose are better.\r
\r
I bought over $2,700 worth of

3
★★★★★

This complaint is about the employees at the LIVERMORE store... but, I figure if it's the same owner, than you should be aware of how bad these employees are. I'm hoping the ones in San Jose are better.\r
\r
I bought over $2,700 worth of

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so far so good. we checked out several cabinet stores in the area. we really shopped around and were pleased here. Kingway was the only outlet which offered the soft close, and pull out cabinets that were at very minimal cost or included in the price, unlike the others, which charged much more, or didn' tprovide the service at all. the guy created a 3-D of our kitchen for us right there. something that takes a lot of time. we didn't get this service elsewhere either, His granite was cheap,but not much inventory, and granite installation seemed too high priced. However, delivery time is quick. and cabinet intallation very affordable. overall rating for kingway id say above average. very pleased. everything he said, he did.and i got everything i wanted, inlcuding a glass cabinet because it was at the right price.

4
★★★★☆

so far so good. we checked out several cabinet stores in the area. we really shopped around and were pleased here. Kingway was the only outlet which offered the soft close, and pull out cabinets that were at very minimal cost or included in the price, unlike the others, which charged much more, or didn' tprovide the service at all. the guy created a 3-D of our kitchen for us right there. something that takes a lot of time. we didn't get this service elsewhere either, His granite was cheap,but not much inventory, and granite installation seemed too high priced. However, delivery time is quick. and cabinet intallation very affordable. overall rating for kingway id say above average. very pleased. everything he said, he did.and i got everything i wanted, inlcuding a glass cabinet because it was at the right price.

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If you are looking for new cabinets kingway has a nice variety. I know they say outlet but to be honest for an outlet pricing seems a little high to me. The gentleman I dealt with was very friendly though.

3
★★★☆☆

If you are looking for new cabinets kingway has a nice variety. I know they say outlet but to be honest for an outlet pricing seems a little high to me. The gentleman I dealt with was very friendly though.

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