Tidee Didee Diaper SVC

★★★☆☆

About Tidee Didee Diaper SVC

Categories

Personal Services

Personal Services
More choices in Sacramento:
Resultset_next

Danielle Get's the Job Done

3444 Rancho Rio Way Sacramento, CA

Resultset_next

ABC Linen SVC

153 Otto Cir Sacramento, CA

3.375 8
Hi! Sign in to let us know how Tidee Didee Diaper SVC was?
Write a Review
.

HORRIBLE.
Every dealing with this company has been troubled.

Their UNRELIABLE counting method has failed twice in a row (out of four weeks service) and basically, it's our word against theirs.

We've been customers for 4 deliveries. Each week, we have returned the entire amount of soiled diapers. In other words, there are ZERO diapers in our house before the next delivery. However, after our second week, ABC has claimed that we returned 4 less, and they only brought four less than our account.
I called and explained I was absolutely certain that we had returned every single diaper. (It is hard to miscount when there are no diapers to miscount. Also, I am extremely organized and do not misplace things.) The person I spoke with, Rena, explained their policy, but agreed to send the full amount of diapers with the next delivery.
The next delivery, they did not send the full amount, as promised, but sent fewer than our full amount. Despite our having returned ALL diapers each week of service.
This time I called and spoke with Karen, who was rude and abrupt to me, and simply repeated the company policy (to deliver as many diapers as our returned). I explained again that we had returned the full amount (which I know to be true, b/c not only do we have slightly fewer than we need--on purpose--but also b/c we had been doubling them up and had run out early. In addition, it took ABC until almost noon to get our delivery to us, so we were out of diapers for a long time.) Karen denied that ABC had promised to bring the full amount the previous week, and when I could not remember the person's name (I suggested Ronnie, or Renee), she denied that anyone with that name worked there (such as Rena, who I had spoken with). She seemed purposely unhelpful and repeated only the company policy. She also said, "You must have had at least one diaper on the baby, so you couldn't have returned them all." This comment gives me insight into their counting method... I reminded her that disposable diapers do exist and that we use them periodically (for example, at nights to prevent blow-out disasters, or mornings when the delivery service doesn't deliver until half the day has gone by).

If I could cancel this service today, I would. Unfortunately, it was a gift certificate and I am afraid we're stuck with their crappy customer service and UNRELIABLE COUNTING METHOD for six months.

As a side note, setting up the gift certificate was a horrible, involved and painful process as well, but that is another review.

With my older child, I used Tiny Tots with no problems for two years. I wish we had kept our business with them.

1
★☆☆☆☆

HORRIBLE.
Every dealing with this company has been troubled.

Their UNRELIABLE counting method has failed twice in a row (out of four weeks service) and basically, it's our word against theirs.

We've been customers for 4 deliveries. Each week, we have returned the entire amount of soiled diapers. In other words, there are ZERO diapers in our house before the next delivery. However, after our second week, ABC has claimed that we returned 4 less, and they only brought four less than our account.
I called and explained I was absolutely certain that we had returned every single diaper. (It is hard to miscount when there are no diapers to miscount. Also, I am extremely organized and do not misplace things.) The person I spoke with, Rena, explained their policy, but agreed to send the full amount of diapers with the next delivery.
The next delivery, they did not send the full amount, as promised, but sent fewer than our full amount. Despite our having returned ALL diapers each week of service.
This time I called and spoke with Karen, who was rude and abrupt to me, and simply repeated the company policy (to deliver as many diapers as our returned). I explained again that we had returned the full amount (which I know to be true, b/c not only do we have slightly fewer than we need--on purpose--but also b/c we had been doubling them up and had run out early. In addition, it took ABC until almost noon to get our delivery to us, so we were out of diapers for a long time.) Karen denied that ABC had promised to bring the full amount the previous week, and when I could not remember the person's name (I suggested Ronnie, or Renee), she denied that anyone with that name worked there (such as Rena, who I had spoken with). She seemed purposely unhelpful and repeated only the company policy. She also said, "You must have had at least one diaper on the baby, so you couldn't have returned them all." This comment gives me insight into their counting method... I reminded her that disposable diapers do exist and that we use them periodically (for example, at nights to prevent blow-out disasters, or mornings when the delivery service doesn't deliver until half the day has gone by).

If I could cancel this service today, I would. Unfortunately, it was a gift certificate and I am afraid we're stuck with their crappy customer service and UNRELIABLE COUNTING METHOD for six months.

As a side note, setting up the gift certificate was a horrible, involved and painful process as well, but that is another review.

With my older child, I used Tiny Tots with no problems for two years. I wish we had kept our business with them.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I just want to say that i have been using Tidee Didee for 5 years ! I pay $19 for 100 diapers ! I love this service HIGHLY RECOMMEND them to anyone wanting to use cloth ! The driver comes by every week & knocks on my door because i always forget to leave my diapers out ! & whenever I call the office , the ladies are always happy to accomadate my abnormal request . Like tell the driver to pick up my soiled diapers from front yard & deliver my clean to the back yard !!!
Even when i call them @ 3:25 (they close @ 3:30 ) the day before my delivery to say i need more covers & more smell good things ... " NO PROBLEM CHRISTINE I 'LL TAKE CARE OF IT FOR YOU !" is all i hear on the other end . SO Tidee Didee Lady (ies ) THANK YOU SO MUCH ! YOU REALLY MAKE DIAPERING ALOT EASIER FOR US !!! baby # 3 on the way so we be will around for another couple of years @ least !!!

5
★★★★★

I just want to say that i have been using Tidee Didee for 5 years ! I pay $19 for 100 diapers ! I love this service HIGHLY RECOMMEND them to anyone wanting to use cloth ! The driver comes by every week & knocks on my door because i always forget to leave my diapers out ! & whenever I call the office , the ladies are always happy to accomadate my abnormal request . Like tell the driver to pick up my soiled diapers from front yard & deliver my clean to the back yard !!!
Even when i call them @ 3:25 (they close @ 3:30 ) the day before my delivery to say i need more covers & more smell good things ... " NO PROBLEM CHRISTINE I 'LL TAKE CARE OF IT FOR YOU !" is all i hear on the other end . SO Tidee Didee Lady (ies ) THANK YOU SO MUCH ! YOU REALLY MAKE DIAPERING ALOT EASIER FOR US !!! baby # 3 on the way so we be will around for another couple of years @ least !!!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Great Service! We have forgotten to put our diapers out about three times, all in the same month and they were nothing but understanding. Now, if we ever don't put our diapers out, they call our cell phone to double check, and after ring the doorbell. This has happened twice, we've gotten better at remembering. Now that we have chosen to wash our own diapers at home, not because of their service which again is great! but because the crazyness of the first months of motherhood are passing and I feel I can now manage the washing :) I would recomend them to anyone, they trully are great! When I called to cancel service and buy some diapers to wash at home, they were great at answering whatever questions I had. Awesome service!

5
★★★★★

Great Service! We have forgotten to put our diapers out about three times, all in the same month and they were nothing but understanding. Now, if we ever don't put our diapers out, they call our cell phone to double check, and after ring the doorbell. This has happened twice, we've gotten better at remembering. Now that we have chosen to wash our own diapers at home, not because of their service which again is great! but because the crazyness of the first months of motherhood are passing and I feel I can now manage the washing :) I would recomend them to anyone, they trully are great! When I called to cancel service and buy some diapers to wash at home, they were great at answering whatever questions I had. Awesome service!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The company below that got all the good reviews was sold and it has gone down hill, big-time. Like someone else said, read more current reviews on Yelp before you decide.

1
★☆☆☆☆

The company below that got all the good reviews was sold and it has gone down hill, big-time. Like someone else said, read more current reviews on Yelp before you decide.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have had nothing but superior service from Tidee Didee! They have helped me with any concern I have ever had! I would highly recommend them to anyone!

5
★★★★★

I have had nothing but superior service from Tidee Didee! They have helped me with any concern I have ever had! I would highly recommend them to anyone!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is my second time with Tidee Didee diapers. First in 96 when my son was born. We kept the service all the way until he learned to use the potty. They even supplied training pants that they washed. This time around the service has been just as wonderful. When I have had a question about my bill they call me back right away and go over anything I need. They took the time to explain all my questions. Thank you Tidee Didee.

If you don't want to, or can't wash your own cloth diapers at home. Go with this service, they are affordable and friendly. They supply anything diaper related you might need.

4
★★★★☆

This is my second time with Tidee Didee diapers. First in 96 when my son was born. We kept the service all the way until he learned to use the potty. They even supplied training pants that they washed. This time around the service has been just as wonderful. When I have had a question about my bill they call me back right away and go over anything I need. They took the time to explain all my questions. Thank you Tidee Didee.

If you don't want to, or can't wash your own cloth diapers at home. Go with this service, they are affordable and friendly. They supply anything diaper related you might need.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

We have had excellent service from Tidee Didee for about a year now! And we plan to use this service until our baby girl is potty trained. Statistics say that babies with cloth diapers get potty trained sooner on average than a disposable user. With all the diapers just one child uses, it is ridiculous not to use cloth! This service is very convenient for us since we don't have to do any washing and they pick up on the same day every week and drop off nice clean cloth diapers before we get up in the morning! And we don't have to use old skool safety pins. I simply place the cloth diaper into a diaper cover and put on my baby. It can be messy sometimes but so can disposable diapers!
I wouldn't have known about this company if a family member didn't mention them. Recent new parents were surprised to know that such a service existed. More parents need to know about this service!

5
★★★★★

We have had excellent service from Tidee Didee for about a year now! And we plan to use this service until our baby girl is potty trained. Statistics say that babies with cloth diapers get potty trained sooner on average than a disposable user. With all the diapers just one child uses, it is ridiculous not to use cloth! This service is very convenient for us since we don't have to do any washing and they pick up on the same day every week and drop off nice clean cloth diapers before we get up in the morning! And we don't have to use old skool safety pins. I simply place the cloth diaper into a diaper cover and put on my baby. It can be messy sometimes but so can disposable diapers!
I wouldn't have known about this company if a family member didn't mention them. Recent new parents were surprised to know that such a service existed. More parents need to know about this service!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Let me start off by saying that this is the first complaint I have made about a company online and I don't take it lightly! Tidee Didee was reliable with the day of their delivery (though not the time) and the diapers were always clean, that is the only reason I am giving them 2 stars, otherwise I would have given 1.
I have had a terrible experience with this service! HORRIBLE CUSTOMER SERVICE! Not to mention that the diapers that they send are full of holes and so variable in quality it is pathetic! We had an entire week where we got leaks everytime our daughter peed because that weeks diapers were thin and not absorbant at all. We often get bundles where a percentage of the diapers are unusable.
They sent me the wrong type of covers with my first order.
All of the paperwork sent with the first order was photo copied off center and so unreadable.
The person they usually have answering the phone is very difficult to understand and often doesn't understand you, this can lead to problems.
Finally, I was treated very rudely when I forgot to put my diapers out once. I had done it once before (in 6 months with the service), and they had told me that it was no problem to get a loaner set. I just had to call to let them know. When it happened again, I called and I was lectured, patronized and talked down to. The man on the phone told me that I was costing him money and he couldn't afford to do that for everyone. It's hard to describe, but he was SO rude. I wouldn't have asked for the loaner set if they hadn't made it seem ok the time before!
My grandmother gave me this service as a gift. I had free diapers with washing until potty learning, but I am going to give up all of that and wash diapers my self because this is the only service around and it is incredibly disappointing.
I LOVE cloth diapers, but since there are no other services around, I suggest washing your own! (It's really not that hard!)

1
★☆☆☆☆

Let me start off by saying that this is the first complaint I have made about a company online and I don't take it lightly! Tidee Didee was reliable with the day of their delivery (though not the time) and the diapers were always clean, that is the only reason I am giving them 2 stars, otherwise I would have given 1.
I have had a terrible experience with this service! HORRIBLE CUSTOMER SERVICE! Not to mention that the diapers that they send are full of holes and so variable in quality it is pathetic! We had an entire week where we got leaks everytime our daughter peed because that weeks diapers were thin and not absorbant at all. We often get bundles where a percentage of the diapers are unusable.
They sent me the wrong type of covers with my first order.
All of the paperwork sent with the first order was photo copied off center and so unreadable.
The person they usually have answering the phone is very difficult to understand and often doesn't understand you, this can lead to problems.
Finally, I was treated very rudely when I forgot to put my diapers out once. I had done it once before (in 6 months with the service), and they had told me that it was no problem to get a loaner set. I just had to call to let them know. When it happened again, I called and I was lectured, patronized and talked down to. The man on the phone told me that I was costing him money and he couldn't afford to do that for everyone. It's hard to describe, but he was SO rude. I wouldn't have asked for the loaner set if they hadn't made it seem ok the time before!
My grandmother gave me this service as a gift. I had free diapers with washing until potty learning, but I am going to give up all of that and wash diapers my self because this is the only service around and it is incredibly disappointing.
I LOVE cloth diapers, but since there are no other services around, I suggest washing your own! (It's really not that hard!)

Was this review helpful to you?
Ratings_icons Ratings_icons

 

Wait, you're the expert.

If you've been to or used Tidee Didee Diaper SVC, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review