Couture Cupcake Co

★★☆☆☆
  • 3609 Austin Bluffs Parkway #30

    Colorado Springs, CO 80918

    Map & Directions
  • 719-266-4597

About Couture Cupcake Co

Categories
Hours
Closed Sundays & Mondays Tuesday thru Saturday 10:00 am to 6:00 pm

Food

Food
More choices in Colorado Springs:
Resultset_next

Cookies By Design

3315 N Academy Blvd Colorado Springs, CO

Resultset_next

Vitamin Cottage Natrl Grocers

7690 N Academy Blvd Colorado Springs, CO

2.0 4
Hi! Sign in to let us know how Couture Cupcake Co was?
Write a Review
.

Couture Cupcakes did my wedding and it was the best experience. I usually don't write reviews but thought it was deserved. Amazing work, professional and such a good experience working with Joni.

Everyone loved the cupcakes and cake!

2
★★★★★

Couture Cupcakes did my wedding and it was the best experience. I usually don't write reviews but thought it was deserved. Amazing work, professional and such a good experience working with Joni.

Everyone loved the cupcakes and cake!

.

HIGHLY DO NOT RECOMMEND--TAKE YOUR BUSINESS ELSEWHERE!!
My friend, who is getting married next August, is not a cake fan, so when she walked by the Couture Cupcakes shop at 3347 Cinema Point, she got all excited. Cupcakes rather than a traditional wedding cake??the perfect answer. After several unanswered phone calls, we decided to physically go there. So she, her fiance??, her maid of honor and I, the adjunct wedding planner, dropped in last Saturday. Unfortunately, the employee working that day was not able to provide us with much specifics so we made an appointment for the upcoming Tuesday at 1:00 to meet with Joni for a consultation. The meeting will be at the main shop and bakery at 4705 N. Academy Blvd. We were told we can have a tasting at that time and the bride selected three flavors. As a show of good faith, I bought four of their ??extreme? cupcakes @ $3.95 apiece. Tuesday, August 10, we (all four of us took late lunch breaks from work to accommodate the appointment), showed up at 1:00 with a couple of minutes to spare. The employee behind the counter was obviously not expecting us. I told her of our appointment and she called Joni to inform her. The message relayed to us??without apologies: ??She??s running some errands, but she??s on her way.? Are you kidding me? We waited until 1:25 and it became very apparent we were not going to meet. So I gave the employee my name and phone numbers (work and cell) and asked for Joni to contact me. Needless to say, I shouldn??t hold my breath. You would think that in today??s tumultuous economy, a business owner would be leaning way forward to get your business??not this one. How unfortunate.

Oh, and by the way, the only thing ??extreme? about the cupcakes I bought--the price!

0
★☆☆☆☆

HIGHLY DO NOT RECOMMEND--TAKE YOUR BUSINESS ELSEWHERE!!
My friend, who is getting married next August, is not a cake fan, so when she walked by the Couture Cupcakes shop at 3347 Cinema Point, she got all excited. Cupcakes rather than a traditional wedding cake??the perfect answer. After several unanswered phone calls, we decided to physically go there. So she, her fiance??, her maid of honor and I, the adjunct wedding planner, dropped in last Saturday. Unfortunately, the employee working that day was not able to provide us with much specifics so we made an appointment for the upcoming Tuesday at 1:00 to meet with Joni for a consultation. The meeting will be at the main shop and bakery at 4705 N. Academy Blvd. We were told we can have a tasting at that time and the bride selected three flavors. As a show of good faith, I bought four of their ??extreme? cupcakes @ $3.95 apiece. Tuesday, August 10, we (all four of us took late lunch breaks from work to accommodate the appointment), showed up at 1:00 with a couple of minutes to spare. The employee behind the counter was obviously not expecting us. I told her of our appointment and she called Joni to inform her. The message relayed to us??without apologies: ??She??s running some errands, but she??s on her way.? Are you kidding me? We waited until 1:25 and it became very apparent we were not going to meet. So I gave the employee my name and phone numbers (work and cell) and asked for Joni to contact me. Needless to say, I shouldn??t hold my breath. You would think that in today??s tumultuous economy, a business owner would be leaning way forward to get your business??not this one. How unfortunate.

Oh, and by the way, the only thing ??extreme? about the cupcakes I bought--the price!

.

Thankfully, my fianc and myself never were able to have the displeasure and dis-satisfaction that seemingly follows Cupcake Couture but mainly Joni. Since initially contacting the company they seem ed very disorganized and very unprofessional. Together we had searched the front range for a baker that could provide the cupcakes we were looking for to complete our wedding. After multiple attempts to contact the company and setting a tasting we were nearing checking another task off the list. Unfortunately, when we arrive for the tasting after driving 1.5 hours and arranging for our family to join us, which was CONFIRMED a few days prior, we arrived to find a sign on the door ??Sold Out.? Surely after confirming a tasting (twice), it being listed and scheduled on the company calendar they couldn??t be sold out. Well, after waiting awhile for Joni the best excuse we got was oops, I never thought of putting some aside. Strike one! Then Joni states that she will be traveling to Denver the next day and would like to drop some off. Given this rather nice gesture, we stated that we would meet her right off the interstate to save her time and she gave a range of about 15 minutes when she would arrive. Fine. Problem is, after waiting for about an hour and a half, she never called, she never returned calls, she never showed. It is pretty evident of the content of ones character when the person answering your own companies phones states, ??She often screens her calls if she doesn??t want to talk to you or she has messed up.? Strike two! Best part of this is, she is now some other suckers bait. From all the reviews that I have read every thing is spot on. Joni is a flake. Period.
After further review I understand why this company has a ??F? rating with the BBB.

0
★☆☆☆☆

Thankfully, my fianc and myself never were able to have the displeasure and dis-satisfaction that seemingly follows Cupcake Couture but mainly Joni. Since initially contacting the company they seem ed very disorganized and very unprofessional. Together we had searched the front range for a baker that could provide the cupcakes we were looking for to complete our wedding. After multiple attempts to contact the company and setting a tasting we were nearing checking another task off the list. Unfortunately, when we arrive for the tasting after driving 1.5 hours and arranging for our family to join us, which was CONFIRMED a few days prior, we arrived to find a sign on the door ??Sold Out.? Surely after confirming a tasting (twice), it being listed and scheduled on the company calendar they couldn??t be sold out. Well, after waiting awhile for Joni the best excuse we got was oops, I never thought of putting some aside. Strike one! Then Joni states that she will be traveling to Denver the next day and would like to drop some off. Given this rather nice gesture, we stated that we would meet her right off the interstate to save her time and she gave a range of about 15 minutes when she would arrive. Fine. Problem is, after waiting for about an hour and a half, she never called, she never returned calls, she never showed. It is pretty evident of the content of ones character when the person answering your own companies phones states, ??She often screens her calls if she doesn??t want to talk to you or she has messed up.? Strike two! Best part of this is, she is now some other suckers bait. From all the reviews that I have read every thing is spot on. Joni is a flake. Period.
After further review I understand why this company has a ??F? rating with the BBB.

Pros: None

Cons: Tons

.

Check the Colorado Springs Better Business Bureau site too! They have an F rating. We used them for my daughter's recent wedding. Cupcakes arrived as the reception was beginning, not 1 1/2 hr before as promised. They did not bring the cupcakes that were ordered. We wanted flowers arranged on the cake stands - those were missing -a $40 charge(and in our contract). We had ordered some gluten free on a separate stand. No, again. Cupcakes looked like they were intended for a babyshower. Animal crackers on top of many. Pink,yellow, lilac, yellow, blue. We discussed multicolors but also wanted my daughters wedding colors represented in sprinkles. That didn't happen. We think maybe these were leftover from another event. When we returned the cake stands ($40 deposit and we had to return in 3 days or we forfeited deposit and would be charged for stands) the store employee said she had been told we hadn't been charged that deposit so she didn't have to give a refund. I showed the contract showing that , yes, we had been charged. She then said she couldn't give a refund without physically having the card. Since my daughter lives out of the state that isn't possible. My logic, look up the original order and credit it to that. Or contact my daughter - the have her phone, email. But no, she kept repeating nothing could be done without the physical card. I guess I'm too old, have too much experience with retail, but none of this made sense. The clerk made no effort to help us, offered no suggestions. No, she didn't have that information. Didnt offer to figure it out, like making a call and getting the card number frm the owner/baker. At this point I simply wanted a receipt to prove that we had returned the stands on time. She said she couldn't give me a receipt/note, anything that would prove I had upheld my part of the contract. Again, what kind of business is this?? After a lot of arguing, this poor clerk maybe saw our logic and pulled out an unmarked blank receipt pad and wrote a note stating that the cake stands had been returned on time. I then asked if she wouldn't mind writing the name of the company in the blank space. The contracts we signed didn't show the specifics of our order only clauses that protected the business - when we needed to pay, when we were charged for not returning cake stands. If after reading this you still decide to go with this company, make sure all the specifics are in writing (delivery times, colors, setup specifics) to protect yourself. My daughter was also had her credit card charged twice for her second payment and after emaiing, calling for several weeks, it took a trip in person to finally resolve that charge. Also read the reviews posted at other sites on the web. Wish we had. I'm always happy to support local/non-chains, but this backfired on us. A little advice to the owner - get some business training, customer service training, and try to resolve complaints, apologize. make refunds. You have a lot to learn.

0
★☆☆☆☆

Check the Colorado Springs Better Business Bureau site too! They have an F rating. We used them for my daughter's recent wedding. Cupcakes arrived as the reception was beginning, not 1 1/2 hr before as promised. They did not bring the cupcakes that were ordered. We wanted flowers arranged on the cake stands - those were missing -a $40 charge(and in our contract). We had ordered some gluten free on a separate stand. No, again. Cupcakes looked like they were intended for a babyshower. Animal crackers on top of many. Pink,yellow, lilac, yellow, blue. We discussed multicolors but also wanted my daughters wedding colors represented in sprinkles. That didn't happen. We think maybe these were leftover from another event. When we returned the cake stands ($40 deposit and we had to return in 3 days or we forfeited deposit and would be charged for stands) the store employee said she had been told we hadn't been charged that deposit so she didn't have to give a refund. I showed the contract showing that , yes, we had been charged. She then said she couldn't give a refund without physically having the card. Since my daughter lives out of the state that isn't possible. My logic, look up the original order and credit it to that. Or contact my daughter - the have her phone, email. But no, she kept repeating nothing could be done without the physical card. I guess I'm too old, have too much experience with retail, but none of this made sense. The clerk made no effort to help us, offered no suggestions. No, she didn't have that information. Didnt offer to figure it out, like making a call and getting the card number frm the owner/baker. At this point I simply wanted a receipt to prove that we had returned the stands on time. She said she couldn't give me a receipt/note, anything that would prove I had upheld my part of the contract. Again, what kind of business is this?? After a lot of arguing, this poor clerk maybe saw our logic and pulled out an unmarked blank receipt pad and wrote a note stating that the cake stands had been returned on time. I then asked if she wouldn't mind writing the name of the company in the blank space. The contracts we signed didn't show the specifics of our order only clauses that protected the business - when we needed to pay, when we were charged for not returning cake stands. If after reading this you still decide to go with this company, make sure all the specifics are in writing (delivery times, colors, setup specifics) to protect yourself. My daughter was also had her credit card charged twice for her second payment and after emaiing, calling for several weeks, it took a trip in person to finally resolve that charge. Also read the reviews posted at other sites on the web. Wish we had. I'm always happy to support local/non-chains, but this backfired on us. A little advice to the owner - get some business training, customer service training, and try to resolve complaints, apologize. make refunds. You have a lot to learn.

Pros: Nothing good to say - We feel stupid for using this company

Cons: did not fulfill contract - poor service is an understatement

 

Wait, you're the expert.

If you've been to or used Couture Cupcake Co, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review