Castle Windows

★☆☆☆☆
  • 105 Clark Dr # H

    East Berlin, CT 06023

    Map & Directions
  • 860-829-5700

About Castle Windows

Categories

Home & Garden

Home & Garden
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We have recently had a distressing experience with Castle Windows that we feel we need to share with potential customers. While perfectly nice, our initial salesperson used a hard sell tactic. The lowest price offered to us would only stand if we signed our contract then and there. Otherwise he could not promise that price. Several weeks later, we were asked to sign a waiver that said if the backsplash was damaged due to the installation, we would not hold Castle responsible. At the same time, he assured us that there would be minimal to no damage. Literally six months later, our window arrived. But installer could not install it because it was cracked. We sent it back. Six weeks later another window arrived with another installer. He took one look at the backsplash and said he would have to rip out a large portion of it to install the window. This would destroy our backsplash completely and we would have to replace it. So we sent that one back, and asked for our deposit back. Another two weeks passed and a regional installation manager came to our house to inspect the backsplash. We asked for our deposit back again and he said he had to talk to the owner. One week later, we had heard nothing. When we called, they offered us $100 off the installation. We told them we wanted a written guarantee that any damage to the backsplash during the installation would be completely fixed by them. A week later, we have "surprisingly" heard nothing. Again, I tried to reach the regional installation manager who had come out to our house. I was told he was on the road, and that he has no email address and they will not give out his cell phone number. Wow. So here we are. We may never get our $900 back from Castle Windows, but we will try to dissuade others from buying from them by sharing this ridiculous and totally deplorable experience. Dont. Ever. Never.

1
★☆☆☆☆

We have recently had a distressing experience with Castle Windows that we feel we need to share with potential customers. While perfectly nice, our initial salesperson used a hard sell tactic. The lowest price offered to us would only stand if we signed our contract then and there. Otherwise he could not promise that price. Several weeks later, we were asked to sign a waiver that said if the backsplash was damaged due to the installation, we would not hold Castle responsible. At the same time, he assured us that there would be minimal to no damage. Literally six months later, our window arrived. But installer could not install it because it was cracked. We sent it back. Six weeks later another window arrived with another installer. He took one look at the backsplash and said he would have to rip out a large portion of it to install the window. This would destroy our backsplash completely and we would have to replace it. So we sent that one back, and asked for our deposit back. Another two weeks passed and a regional installation manager came to our house to inspect the backsplash. We asked for our deposit back again and he said he had to talk to the owner. One week later, we had heard nothing. When we called, they offered us $100 off the installation. We told them we wanted a written guarantee that any damage to the backsplash during the installation would be completely fixed by them. A week later, we have "surprisingly" heard nothing. Again, I tried to reach the regional installation manager who had come out to our house. I was told he was on the road, and that he has no email address and they will not give out his cell phone number. Wow. So here we are. We may never get our $900 back from Castle Windows, but we will try to dissuade others from buying from them by sharing this ridiculous and totally deplorable experience. Dont. Ever. Never.

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