Spa-Kidz

★★★★☆

About Spa-Kidz

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  • Health Spas

Sports & Recreation

Sports & Recreation
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Yesterday was my daughter 7th birthday. It was completely ruined by Spa-Kidz. I had obtained a coupon for Spa-kidz off a website. I went to their site and scheduled an appointment. I called the every next day and confirmed the appointment. Got to the store yesterday on my daughter's birthday and the place was closed. I called the number and a staff member picked up the phone. She explained that the calendar had scheduled me for 9/25/2012 for the services, but I made the appointment on 9/27/2012. She attempted to fix the problem by trying to get some one to come in. At the end of the day, she said the manager would come in a 7 p.m. to provide my daughter with her spa day. She never came. I even did a check-in on facebook at that time so I can have evidence. I called the number several times and they did not answer. In fact, their voicemail just says, you have reach the sprint...nothing dealing with Spa-Kidz. My daugther was crying and was very disappointed. I have not heard anything back from their staff. Please do not book, not even for something simple as a SPA DAY. They are lack professionalism and organization. I am not even sure if I will get my money back.

1
★☆☆☆☆

Yesterday was my daughter 7th birthday. It was completely ruined by Spa-Kidz. I had obtained a coupon for Spa-kidz off a website. I went to their site and scheduled an appointment. I called the every next day and confirmed the appointment. Got to the store yesterday on my daughter's birthday and the place was closed. I called the number and a staff member picked up the phone. She explained that the calendar had scheduled me for 9/25/2012 for the services, but I made the appointment on 9/27/2012. She attempted to fix the problem by trying to get some one to come in. At the end of the day, she said the manager would come in a 7 p.m. to provide my daughter with her spa day. She never came. I even did a check-in on facebook at that time so I can have evidence. I called the number several times and they did not answer. In fact, their voicemail just says, you have reach the sprint...nothing dealing with Spa-Kidz. My daugther was crying and was very disappointed. I have not heard anything back from their staff. Please do not book, not even for something simple as a SPA DAY. They are lack professionalism and organization. I am not even sure if I will get my money back.

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I bought a Living Social deal for a spa-licious package a while ago and we finally made it. My daughter absolutely LOVED it. I have never seen anything like it. From the time you walk into the door it's decorated so cute and the best

3
★★★★★

I bought a Living Social deal for a spa-licious package a while ago and we finally made it. My daughter absolutely LOVED it. I have never seen anything like it. From the time you walk into the door it's decorated so cute and the best

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My daughter attended a party at Spa-Kids and the owner was unbelievably unprofessional. She argued with mother hosting the party and acted extremely disrespectul in the presence of the children waiting for the next party. The mom (who paid good money for this party) had taken pictures of her daughter and her guests at the party. The owner of the business insisted on placing her logo on the photos saved on the SIM card before the mom left. To comply with the request, the mom handed over her SIM card to the owner. The owner did not have the proper equipment to logo the pictures on that particular card so THE SPA OWNER RAN THE CARD UNDER SOAPY WATER TO DESTROY THE SIM CARD. I am not lying. The mom lost pictures not only of that particular event but also of the sleepover from the previous night, her daughter opening her gifts, and her son's boy scout event. This child is moving away in 14 days and doesn't have a single picture of her last birthday party with her friends.

Not to mention the owner of Spa-Kids destroyed a $200 piece of equipment that did not belong to her just because she could not put her logo on someones personal photos. Use caution when booking this party, there are plenty of spa's offering the same type of services so do yourself a favor and go elsewhere.

1
★☆☆☆☆

My daughter attended a party at Spa-Kids and the owner was unbelievably unprofessional. She argued with mother hosting the party and acted extremely disrespectul in the presence of the children waiting for the next party. The mom (who paid good money for this party) had taken pictures of her daughter and her guests at the party. The owner of the business insisted on placing her logo on the photos saved on the SIM card before the mom left. To comply with the request, the mom handed over her SIM card to the owner. The owner did not have the proper equipment to logo the pictures on that particular card so THE SPA OWNER RAN THE CARD UNDER SOAPY WATER TO DESTROY THE SIM CARD. I am not lying. The mom lost pictures not only of that particular event but also of the sleepover from the previous night, her daughter opening her gifts, and her son's boy scout event. This child is moving away in 14 days and doesn't have a single picture of her last birthday party with her friends.

Not to mention the owner of Spa-Kids destroyed a $200 piece of equipment that did not belong to her just because she could not put her logo on someones personal photos. Use caution when booking this party, there are plenty of spa's offering the same type of services so do yourself a favor and go elsewhere.

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I paid good money to have my 10 yr old's B-day party at Spa-Kidz. The owner, Lela said IF I take pictures on my camera at the party, she would need to logo them before I could leave with them. I agreed, though NOWHERE on the website does

3
★★★★★

I paid good money to have my 10 yr old's B-day party at Spa-Kidz. The owner, Lela said IF I take pictures on my camera at the party, she would need to logo them before I could leave with them. I agreed, though NOWHERE on the website does

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I had my daughters 5th birthday party here and I just want to say I know this will be one of the greastes memories of her childhood. This place is adorable, built completely out for kids, no fumes, the staff made my daughter feel so very

3
★★★★★

I had my daughters 5th birthday party here and I just want to say I know this will be one of the greastes memories of her childhood. This place is adorable, built completely out for kids, no fumes, the staff made my daughter feel so very

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I took my two daughters to this place and the service blew me away! I'm a single father and I'm sometimes sketchy about taking my girls to places with makeup and stuff like that, but this place was amazing! My girls won't stop talking

3
★★★★★

I took my two daughters to this place and the service blew me away! I'm a single father and I'm sometimes sketchy about taking my girls to places with makeup and stuff like that, but this place was amazing! My girls won't stop talking

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I brought my daughter in for a spa-licious package where you are able to do every station! She was oh so very excited! Upon entering the facility we had NO IDEA this place was going to be as magivcal as it was. We were greeted by two very

3
★★★★★

I brought my daughter in for a spa-licious package where you are able to do every station! She was oh so very excited! Upon entering the facility we had NO IDEA this place was going to be as magivcal as it was. We were greeted by two very

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WOW....I must say that I Really love this local business and have now been three times in the past two months with three more scheduled events between now and December. It surpises me that the only other comment on this New Business (only 7 months in this market..) was so negative. I in fact believe first impression is so often last impression but the very idea that the owner offered a full refund when approached simply shows me that "She is the Real Deal and of course wants nothing more than a positive experience for any child and or parent that visits this salon.

I ,too strongly beleive is Customer Satisfaction and especially in a kid-friendly environment that specilizes in treating little girls like the true princess that they are. With that being said I have found Spa-Kidz to be just that...a positive, uplifting, exciting fun time for all FIVE of my girls and this is truly a place Where Girls just wanna have fun.... We look forward to continuing the fun in the months to come at Spa-Kidz in Smyrna! Keep up the great work...You guys ROCK and my girls get excited just thinking about the next event we are attending!

4
★★★★☆

WOW....I must say that I Really love this local business and have now been three times in the past two months with three more scheduled events between now and December. It surpises me that the only other comment on this New Business (only 7 months in this market..) was so negative. I in fact believe first impression is so often last impression but the very idea that the owner offered a full refund when approached simply shows me that "She is the Real Deal and of course wants nothing more than a positive experience for any child and or parent that visits this salon.

I ,too strongly beleive is Customer Satisfaction and especially in a kid-friendly environment that specilizes in treating little girls like the true princess that they are. With that being said I have found Spa-Kidz to be just that...a positive, uplifting, exciting fun time for all FIVE of my girls and this is truly a place Where Girls just wanna have fun.... We look forward to continuing the fun in the months to come at Spa-Kidz in Smyrna! Keep up the great work...You guys ROCK and my girls get excited just thinking about the next event we are attending!

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It was a very disappointing visit. went there to get a manicure for my two little girls, they wanted to go for the longest. Two girls were orking on my girls while I waited in their waiting area. After approx. 30 minutes they were finished, and I paid $20.00 for i thought was two manicures, and since my gorls were happy, I also tipped the girls $5.00 each. A few minutes later in the car the oldest girl was complaining that her polish still had not dried. At that time i saw that her nails had not been manicured only polished, so I asked bith of the if they received manicures. Both said they did not. Thats when I got upset and called the spa. One of the girls answered, and first I asked how much their manicures were, she stated $10.00. My next question was, why I paid for two manicures for my girls, but nether of them received one.This is when she put the manager or owner on, who told me after a lame apology to come back and get my money returned.I asked her to just refund the money back to my card, she said I had to come back to the store to do this. This was a horrible experience, I would not recommend this place to anyone. If you see a glowing report from another customer soon after mine, you know it's the owner

1
★☆☆☆☆

It was a very disappointing visit. went there to get a manicure for my two little girls, they wanted to go for the longest. Two girls were orking on my girls while I waited in their waiting area. After approx. 30 minutes they were finished, and I paid $20.00 for i thought was two manicures, and since my gorls were happy, I also tipped the girls $5.00 each. A few minutes later in the car the oldest girl was complaining that her polish still had not dried. At that time i saw that her nails had not been manicured only polished, so I asked bith of the if they received manicures. Both said they did not. Thats when I got upset and called the spa. One of the girls answered, and first I asked how much their manicures were, she stated $10.00. My next question was, why I paid for two manicures for my girls, but nether of them received one.This is when she put the manager or owner on, who told me after a lame apology to come back and get my money returned.I asked her to just refund the money back to my card, she said I had to come back to the store to do this. This was a horrible experience, I would not recommend this place to anyone. If you see a glowing report from another customer soon after mine, you know it's the owner

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Ratings_icons Ratings_icons

.

It was a very disappointing visit. went there to get a manicure for my two little girls, they wanted to go for the longest. Two girls were orking on my girls while I waited in their waiting area. After approx. 30 minutes they were finished, and I paid $20.00 for i thought was two manicures, and since my gorls were happy, I also tipped the girls $5.00 each. A few minutes later in the car the oldest girl was complaining that her polish still had not dried. At that time i saw that her nails had not been manicured only polished, so I asked bith of the if they received manicures. Both said they did not. Thats when I got upset and called the spa. One of the girls answered, and first I asked how much their manicures were, she stated $10.00. My next question was, why I paid for two manicures for my girls, but nether of them received one.This is when she put the manager or owner on, who told me after a lame apology to come back and get my money returned.I asked her to just refund the money back to my card, she said I had to come back to the store to do this. This was a horrible experience, I would not recommend this to anyone. If you see a glowing report from another customer soon after mine, you know it's the owner

0
★☆☆☆☆

It was a very disappointing visit. went there to get a manicure for my two little girls, they wanted to go for the longest. Two girls were orking on my girls while I waited in their waiting area. After approx. 30 minutes they were finished, and I paid $20.00 for i thought was two manicures, and since my gorls were happy, I also tipped the girls $5.00 each. A few minutes later in the car the oldest girl was complaining that her polish still had not dried. At that time i saw that her nails had not been manicured only polished, so I asked bith of the if they received manicures. Both said they did not. Thats when I got upset and called the spa. One of the girls answered, and first I asked how much their manicures were, she stated $10.00. My next question was, why I paid for two manicures for my girls, but nether of them received one.This is when she put the manager or owner on, who told me after a lame apology to come back and get my money returned.I asked her to just refund the money back to my card, she said I had to come back to the store to do this. This was a horrible experience, I would not recommend this to anyone. If you see a glowing report from another customer soon after mine, you know it's the owner

.

My 8-yr-old wanted a spa party so I searched and searched the area until I came across Spa-Kidz. I spoke with personnel and was all excited about the big day. I spent what I could have possibly spent on 3 parties just to get what I wanted. I wanted to sub the hair-do for simple pedicures and was told that if I did so I'd still have to pay for the hair-do anyway. You'd think they wouldn't mind substituting washing, blow drying and styling 7 kid's hair for 7 simple pedicures, but they said absolutely not. When I booked the party I was told it wouldn't be a problem. The owner called an hour before my party to tell me that she was looking over my party info and needed to tell me that they don't substitute services and apologized for the inconvenience.....but what could I do about it, it was an hour before my daughter's party was scheduled to begin. I had never been so upset. Word around the place must have spread fast before we got there because all of the personnel gave me the cold shoulder throughout the duration of my daughter's party. The personnel was communicating with my husband instead of me and even he had to step in and politely tell them to speak with me. It was a total let down.

0
★☆☆☆☆

My 8-yr-old wanted a spa party so I searched and searched the area until I came across Spa-Kidz. I spoke with personnel and was all excited about the big day. I spent what I could have possibly spent on 3 parties just to get what I wanted. I wanted to sub the hair-do for simple pedicures and was told that if I did so I'd still have to pay for the hair-do anyway. You'd think they wouldn't mind substituting washing, blow drying and styling 7 kid's hair for 7 simple pedicures, but they said absolutely not. When I booked the party I was told it wouldn't be a problem. The owner called an hour before my party to tell me that she was looking over my party info and needed to tell me that they don't substitute services and apologized for the inconvenience.....but what could I do about it, it was an hour before my daughter's party was scheduled to begin. I had never been so upset. Word around the place must have spread fast before we got there because all of the personnel gave me the cold shoulder throughout the duration of my daughter's party. The personnel was communicating with my husband instead of me and even he had to step in and politely tell them to speak with me. It was a total let down.

Pros: The girl's enjoyed themselves

Cons: Overpriced and unprofessional staff

 

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