Bremen Appliance Sales & Svc

★☆☆☆☆

About Bremen Appliance Sales & Svc

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  • Appliance Repair
  • Major Appliance Repair

Home & Garden

Home & Garden
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Appliance Guy

1895 County Rd 558 Hanceville, AL

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Our experience with Keith and his wife has been absolutely terrible. We should have known from the start because he stood us up without calling for our first appointment.

His $125 repair only lasted for (2) weeks and then our refrigerator went back to the exact same condition it was in before he "fixed" it.

He did not return our call for a week and when I called back, his wife told me she only cleaned and answered the phones and didn't know when he would get around to calling us back. She was very unprofessional, calling me "dude" and hanging up on me twice while I asked for a day I could expect a return phone call.

Later that day, Keith threatened me with physical violence several times during our conversation when I questioned he and his wife's professionalism. I hung up after he told me "F*** you" because I knew he wasn't being the least bit rational.

From what I understand this is a family owned business and Keith's Mother and Father are involved as well. It is important to note, I did speak with Keith's Mother after his wife hung up on me the second time and she was very nice and courteous.

In all fairness, I imagine Keith's Father and Mother probably would have provided the level of service we were looking for, but Keith and his wife definitely fell way short of our expectations and we do not recommend using their service at all.

0
★☆☆☆☆

Our experience with Keith and his wife has been absolutely terrible. We should have known from the start because he stood us up without calling for our first appointment.

His $125 repair only lasted for (2) weeks and then our refrigerator went back to the exact same condition it was in before he "fixed" it.

He did not return our call for a week and when I called back, his wife told me she only cleaned and answered the phones and didn't know when he would get around to calling us back. She was very unprofessional, calling me "dude" and hanging up on me twice while I asked for a day I could expect a return phone call.

Later that day, Keith threatened me with physical violence several times during our conversation when I questioned he and his wife's professionalism. I hung up after he told me "F*** you" because I knew he wasn't being the least bit rational.

From what I understand this is a family owned business and Keith's Mother and Father are involved as well. It is important to note, I did speak with Keith's Mother after his wife hung up on me the second time and she was very nice and courteous.

In all fairness, I imagine Keith's Father and Mother probably would have provided the level of service we were looking for, but Keith and his wife definitely fell way short of our expectations and we do not recommend using their service at all.

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