Guaranteed Auto Inc

★★★★★
Affordable, Well-Maintained Vehicles, Buy Here Pay Here Option
  • 7295 Roswell Rd Ne

    Atlanta, GA 30328

    Map & Directions
  • 678-993-2277

About Guaranteed Auto Inc

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10AM-7PM M-S Sun APT ONLY
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On 4/20/2013, my son and I travelled from our home in Gwinnett County, GA to Guaranteed Auto, Inc. located at 7295 ROSWELL RD., Sandy Springs, GA in Fulton County, GA. On that date I purchased 1997 Ford Escort VIN #1FALP13P1VW135912. Prior to signing the bill of sale, I was assured by salesman Gary Whitlow that the car had a valid emissions certificate. While signing the bill of sale, I noticed that a copy of the emissions was not among the paperwork and requested to see a copy. Mr. Whitlow pulled the emissions up on screen via internet and it showed that the emissions certificate expired in February 2013. I had to drive back to Gwinnett County to pickup my wife so that we could return to Guaranteed Auto to drive the car home. Prior to leaving Guaranteed Auto to get my wife, Mr. Whitlow assured me that he would take the car and get an emissions test while I was away and he would have it when I returned. I returned with my wife to get the car and drive it to my home approximately an hour later. At that time I was told by Mr. Whitlow that he could not find an emissions testing station open that day (Saturday). He hooked up some kind of scanning device to the car and told me that the car had a new battery and that the car needed to be driven 100 miles or so for it to reset sensors to allow a test to be done. He gave me $20 in cash and told me to take the car, drive it, and then use the $20 to have an emissions test done myself. On 4/22/2013 I took the car to an emissions test location and was told it failed due to lack of readiness and that it needed to be driven more. I eventually drove the vehicle 400 miles and could never get a result due to repeated failures for readiness. At that point I asked the emissions vendor Express Oil at 1858 Scenic Hwy., Snellville, GA to perform diagnostics on the vehicle to try to determine a reason the cars failure to pass due to lack of readiness. The result was they said that an oxygen sensor and the electric fan motor needed to be replaced. As a result, I contacted Mr. Whitlow and he told me to return the car to Guaranteed Auto and they would have repairs done and return the car to me with a passing emissions result. I heard nothing from them for two weeks so I contacted Mr. Whitlow again. At that time, I was told that the car sensors had not reset to allow testing and that he had discovered the vehicle had no thermostat. It evidently had been removed by someone in the past and not replaced. Again, he promised this would be repaired and the vehicle would be successfully emissions tested as a result. This was on Friday, May 24, 2013. I called and spoke to the owner Nick Hart on Tuesday, May 28, 2013. He said he was unfamiliar with this situation but that he would investigate and call me back within the hour. I never received a call back from him. On June 1st we were finally able to pick up the car as it had passed emissions. After driving it for 85 miles, the check engine light came on and the code was an emissions issue. Now I have to fix that out of my pocket. On June 7, 2013, the owner Nick Hart called me and proceeded to verbally berate me saying that filing complaints showed I was unethical and not a good person. I suppose his violation of the law makes him more ethical.

1
★☆☆☆☆

On 4/20/2013, my son and I travelled from our home in Gwinnett County, GA to Guaranteed Auto, Inc. located at 7295 ROSWELL RD., Sandy Springs, GA in Fulton County, GA. On that date I purchased 1997 Ford Escort VIN #1FALP13P1VW135912. Prior to signing the bill of sale, I was assured by salesman Gary Whitlow that the car had a valid emissions certificate. While signing the bill of sale, I noticed that a copy of the emissions was not among the paperwork and requested to see a copy. Mr. Whitlow pulled the emissions up on screen via internet and it showed that the emissions certificate expired in February 2013. I had to drive back to Gwinnett County to pickup my wife so that we could return to Guaranteed Auto to drive the car home. Prior to leaving Guaranteed Auto to get my wife, Mr. Whitlow assured me that he would take the car and get an emissions test while I was away and he would have it when I returned. I returned with my wife to get the car and drive it to my home approximately an hour later. At that time I was told by Mr. Whitlow that he could not find an emissions testing station open that day (Saturday). He hooked up some kind of scanning device to the car and told me that the car had a new battery and that the car needed to be driven 100 miles or so for it to reset sensors to allow a test to be done. He gave me $20 in cash and told me to take the car, drive it, and then use the $20 to have an emissions test done myself. On 4/22/2013 I took the car to an emissions test location and was told it failed due to lack of readiness and that it needed to be driven more. I eventually drove the vehicle 400 miles and could never get a result due to repeated failures for readiness. At that point I asked the emissions vendor Express Oil at 1858 Scenic Hwy., Snellville, GA to perform diagnostics on the vehicle to try to determine a reason the cars failure to pass due to lack of readiness. The result was they said that an oxygen sensor and the electric fan motor needed to be replaced. As a result, I contacted Mr. Whitlow and he told me to return the car to Guaranteed Auto and they would have repairs done and return the car to me with a passing emissions result. I heard nothing from them for two weeks so I contacted Mr. Whitlow again. At that time, I was told that the car sensors had not reset to allow testing and that he had discovered the vehicle had no thermostat. It evidently had been removed by someone in the past and not replaced. Again, he promised this would be repaired and the vehicle would be successfully emissions tested as a result. This was on Friday, May 24, 2013. I called and spoke to the owner Nick Hart on Tuesday, May 28, 2013. He said he was unfamiliar with this situation but that he would investigate and call me back within the hour. I never received a call back from him. On June 1st we were finally able to pick up the car as it had passed emissions. After driving it for 85 miles, the check engine light came on and the code was an emissions issue. Now I have to fix that out of my pocket. On June 7, 2013, the owner Nick Hart called me and proceeded to verbally berate me saying that filing complaints showed I was unethical and not a good person. I suppose his violation of the law makes him more ethical.

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Purchased a 2008 Mercury Milan from Mike, great place to do business.

5
★★★★★

Purchased a 2008 Mercury Milan from Mike, great place to do business.

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Went shopping for a SUV, ended up at Guaranteed Auto. They had what I wanted, 2003 Chevy Tahoe. Love it - great place to do business.

5
★★★★★

Went shopping for a SUV, ended up at Guaranteed Auto. They had what I wanted, 2003 Chevy Tahoe. Love it - great place to do business.

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Purchase a 2000 Dodge Dakota Club from Mike my salesman great experience, good service.

5
★★★★★

Purchase a 2000 Dodge Dakota Club from Mike my salesman great experience, good service.

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Purchase my first car from Mike with my Dad's help, so happy Mike was the best- It was a 1998 Chrysler Sebring, Black 2Dr.

5
★★★★★

Purchase my first car from Mike with my Dad's help, so happy Mike was the best- It was a 1998 Chrysler Sebring, Black 2Dr.

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Moved to Ga, from Fl and needed a vehicle, went to see my insurance agent and she told me to go see Chuck at Guaranteed Auto. I did and purchased a Chevy Blazer, great place to purchase from.

5
★★★★★

Moved to Ga, from Fl and needed a vehicle, went to see my insurance agent and she told me to go see Chuck at Guaranteed Auto. I did and purchased a Chevy Blazer, great place to purchase from.

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Bought a 2007 Chevy Impala, great place to purchase a vehicle. Go see mike my salesman.

5
★★★★★

Bought a 2007 Chevy Impala, great place to purchase a vehicle. Go see mike my salesman.

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Purchased a car from Mike. Mike explained the entire buying process so I could understand the papers I was signing. He was patient & courteous throughout the entire process.

5
★★★★★

Purchased a car from Mike. Mike explained the entire buying process so I could understand the papers I was signing. He was patient & courteous throughout the entire process.

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Great place to purchase a vehicle- I bought a van and love it. My sales person was Mike and he did an outstanding job.

5
★★★★★

Great place to purchase a vehicle- I bought a van and love it. My sales person was Mike and he did an outstanding job.

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I bought an SUV from Mike, he was courteous & highly knowledgeable about the vehicle. Mike made the buying process simple by explaining everything as I could understand the entire process. I would recommend Guaranteed Auto to my friends and family.

5
★★★★★

I bought an SUV from Mike, he was courteous & highly knowledgeable about the vehicle. Mike made the buying process simple by explaining everything as I could understand the entire process. I would recommend Guaranteed Auto to my friends and family.

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I was looking for a car under $4,000 - I went to Guaranteed Auto and they had several to choose from. I bought my car and was gone in less than an hour. My salesman was friendly and helped me get the right car at my price. I would definitely recommend them.

5
★★★★★

I was looking for a car under $4,000 - I went to Guaranteed Auto and they had several to choose from. I bought my car and was gone in less than an hour. My salesman was friendly and helped me get the right car at my price. I would definitely recommend them.

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Went to Guaranteed Auto for an Explorer - they had 3- all 3 were nice. Chuck was my salesman, he was nice and my wife wanted to buy all 3. We bought 2:)

5
★★★★★

Went to Guaranteed Auto for an Explorer - they had 3- all 3 were nice. Chuck was my salesman, he was nice and my wife wanted to buy all 3. We bought 2:)

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These guys got me financed for only $1,000 down, I had been turned down before and now I have a nice Ford Focus with a low payment to fit my budget. I am so happy!

5
★★★★★

These guys got me financed for only $1,000 down, I had been turned down before and now I have a nice Ford Focus with a low payment to fit my budget. I am so happy!

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I bought a 2006 Ford Focus station wagon last week. the salesman was courteous and very knowledgeable. The car lot had a variety of cars to choose from and each car was clean and ready to drive off the lot.

5
★★★★★

I bought a 2006 Ford Focus station wagon last week. the salesman was courteous and very knowledgeable. The car lot had a variety of cars to choose from and each car was clean and ready to drive off the lot.

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Got a car for my son a Ford Focus for back to school and North Springs High. I came back a week later and bought a Chevy Avalanche for myself from Nick. Thanks again!

5
★★★★★

Got a car for my son a Ford Focus for back to school and North Springs High. I came back a week later and bought a Chevy Avalanche for myself from Nick. Thanks again!

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I purchased a 2003 Infiniti G35 from them in August. They found the car I was looking for in Florida and had it shipped up here for me. They handled the entire process fro me. Highly recommend.

5
★★★★★

I purchased a 2003 Infiniti G35 from them in August. They found the car I was looking for in Florida and had it shipped up here for me. They handled the entire process fro me. Highly recommend.

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