Cheddar's Scratch Kitchen

★★★★☆
  • 3609 Walton Way Ext

    Augusta, GA 30909

    Map & Directions
  • 706-738-7831

About Cheddar's Scratch Kitchen

Hours
Sun-Thu 11am-10pm, Fri-Sat 11am-11pm
4.0 1
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I Was treated very poorly by a female bartender and manager. Instead of the bartender waiting on customers with call in orders that had been waiting for 15 to 20 minutes she made her way to the opposite end of the bar relaxed and decided that making small talk with a couple that was sitting at the other end of the bar was more important then waiting on the rest of the paying customers. I didn't say anything for a while because I really didn't believe she would just leave us standing there but eventually I felt compelled to call out to her, When I finally asked her to come over she said when I'm done talking. I replied by saying I've been standing here for a while now. The Bold bartender then said "I KNOW I SAW YOU". I asked to speak to a manger. He didn't make things any better. He never asked what was going on. He jumped right in my face and started defending her as if he saw the situation that happened. Thank God another employee saw how poorly the situation was being handled and went to get another manager. A gentleman by the name of Wendell came out. Wendell was the voice of reason. He was truly the solution to that problem. Although Cheddars has been one of my favorite places to dine the only reason I would ever return is because of Wendell and all the great waiters/waitresses that has been so pleasant and graceful in the past. Wendell showed that not everyone is so unprofessional. Wendell and the rest of the staff that I've been graced with in the past is the only reason I would still give this establishment 4stars. I will not let those 2 and their unprofessionalism play a part on my overall view of this establishment in its entirety. THANKS WENDELL!!!!!!!

4
★★★★☆

I Was treated very poorly by a female bartender and manager. Instead of the bartender waiting on customers with call in orders that had been waiting for 15 to 20 minutes she made her way to the opposite end of the bar relaxed and decided that making small talk with a couple that was sitting at the other end of the bar was more important then waiting on the rest of the paying customers. I didn't say anything for a while because I really didn't believe she would just leave us standing there but eventually I felt compelled to call out to her, When I finally asked her to come over she said when I'm done talking. I replied by saying I've been standing here for a while now. The Bold bartender then said "I KNOW I SAW YOU". I asked to speak to a manger. He didn't make things any better. He never asked what was going on. He jumped right in my face and started defending her as if he saw the situation that happened. Thank God another employee saw how poorly the situation was being handled and went to get another manager. A gentleman by the name of Wendell came out. Wendell was the voice of reason. He was truly the solution to that problem. Although Cheddars has been one of my favorite places to dine the only reason I would ever return is because of Wendell and all the great waiters/waitresses that has been so pleasant and graceful in the past. Wendell showed that not everyone is so unprofessional. Wendell and the rest of the staff that I've been graced with in the past is the only reason I would still give this establishment 4stars. I will not let those 2 and their unprofessionalism play a part on my overall view of this establishment in its entirety. THANKS WENDELL!!!!!!!

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