Jalapenos

★★★☆☆
  • 8799 W Franklin Rd

    Boise, ID 83709

    Map & Directions
  • 208-375-2077

About Jalapenos

Categories
Hours
Daily 3pm-6pm

Food

Food
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I have been a patron at Jalapenos for years, never have I had such a horrible experience as I did this evening. Our waitress was terrible. Slow, not putting in orders and had to get the management involved to even get our bill when the meal was over. Then the fun began. The bill was wrong. We had arrived at happy hour so our drinks were half price. They attempted to charge us for 3 margaritas when we only had two and tried to charge us for premium mixed drinks "jack and coke" when only well were ordered. When the manager was asked if they use Jack Daniels as their well whiskey we were told no, however that is what they were trying to charge us for. We tried to get the manager to understand this and she brought back a revised receipt. The problem? The revised ticket was the same total as the original ticket. When trying to explain that it still wasn't right, she revised again and repeatedly kept saying "Your getting a heck of a deal". We weren't looking for a deal, we were looking to be charged for what we ordered, not what we didn't order. Seems to me the waitress or the manager or both were trying to pad their ticket. In the end she comped our entire meal, not what we were trying to have happen at all. I know the owner of Jalapenos and feel bad that I will never again be a patron at this establishment. My suggestion? Look at your bill before you pay it, chances are your paying for something you didn't order!!!!! Very disappointing!

1
★☆☆☆☆

I have been a patron at Jalapenos for years, never have I had such a horrible experience as I did this evening. Our waitress was terrible. Slow, not putting in orders and had to get the management involved to even get our bill when the meal was over. Then the fun began. The bill was wrong. We had arrived at happy hour so our drinks were half price. They attempted to charge us for 3 margaritas when we only had two and tried to charge us for premium mixed drinks "jack and coke" when only well were ordered. When the manager was asked if they use Jack Daniels as their well whiskey we were told no, however that is what they were trying to charge us for. We tried to get the manager to understand this and she brought back a revised receipt. The problem? The revised ticket was the same total as the original ticket. When trying to explain that it still wasn't right, she revised again and repeatedly kept saying "Your getting a heck of a deal". We weren't looking for a deal, we were looking to be charged for what we ordered, not what we didn't order. Seems to me the waitress or the manager or both were trying to pad their ticket. In the end she comped our entire meal, not what we were trying to have happen at all. I know the owner of Jalapenos and feel bad that I will never again be a patron at this establishment. My suggestion? Look at your bill before you pay it, chances are your paying for something you didn't order!!!!! Very disappointing!

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Love the nachos! I think they put in a secret ingredient, I am addicted! I go here at least once a week. I highly recommend. \r
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3
★★★★★

Love the nachos! I think they put in a secret ingredient, I am addicted! I go here at least once a week. I highly recommend. \r
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The salsa and chips were homemade and delicious. The waiter, Reuban, asked if it was our first time dining there and then brought us some queso dip on the house, which was a bit too runny, but tasted great. The homemade hot sauce was burn-your-face-off hot (which we liked), the fajitas were a bit bland but the portions were huge. The price was very reasonable, considering we'll get two more meals out of the leftovers. The peach margarita was to die for. The place was clean, busy and the wait staff was very prompt, friendly and attentive. We'd go again and try some different things. 3.5 stars

1
★★★☆☆

The salsa and chips were homemade and delicious. The waiter, Reuban, asked if it was our first time dining there and then brought us some queso dip on the house, which was a bit too runny, but tasted great. The homemade hot sauce was burn-your-face-off hot (which we liked), the fajitas were a bit bland but the portions were huge. The price was very reasonable, considering we'll get two more meals out of the leftovers. The peach margarita was to die for. The place was clean, busy and the wait staff was very prompt, friendly and attentive. We'd go again and try some different things. 3.5 stars

Pros: Strong margaritas, very nice staff

Cons: Some dishes were a bit bland.

 

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