Lovin Oven Cakery

★★★★☆
  • 355 N Milwaukee Ave

    Libertyville, IL 60048

    Map & Directions
  • 224-207-4500

About Lovin Oven Cakery

Categories
Hours
Tue - Fri, 6am - 7pm; Sat, 6am - 6pm; Sun, 8am - 1pm; Mon, closed

Food

Food
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Horrible customer service from owner "Matt". We placed an order for a custom cake. The wrong cake was made and it fell apart. We brought the cake back, and they made the wrong cake a second time which also fell apart not even two blocks from the bakery. We could have dealt with the wrong cake, but the wrong cake that fell apart twice is unacceptable especially considering the price charged. We called Matt to hear his explanation. We never once asked for a refund, we instead got a "go f yourself". A simple apology would have been nice for screwing up our order and ruining my son's first birthday cake. I would avoid this place like the plague and take your business elsewhere. There are many other local bakeries that would actually appreciate your business. The one thing a local business is supposed to excel at is customer service. This place is a total failure when it comes to service. Buyer Beware.

1
★☆☆☆☆

Horrible customer service from owner "Matt". We placed an order for a custom cake. The wrong cake was made and it fell apart. We brought the cake back, and they made the wrong cake a second time which also fell apart not even two blocks from the bakery. We could have dealt with the wrong cake, but the wrong cake that fell apart twice is unacceptable especially considering the price charged. We called Matt to hear his explanation. We never once asked for a refund, we instead got a "go f yourself". A simple apology would have been nice for screwing up our order and ruining my son's first birthday cake. I would avoid this place like the plague and take your business elsewhere. There are many other local bakeries that would actually appreciate your business. The one thing a local business is supposed to excel at is customer service. This place is a total failure when it comes to service. Buyer Beware.

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Horrible customer service from owner "Matt". We placed an order for a custom cake. The wrong cake was made and it fell apart. We brought the cake back, and they made the wrong cake a second time which also fell apart not even two

3
★★★★★

Horrible customer service from owner "Matt". We placed an order for a custom cake. The wrong cake was made and it fell apart. We brought the cake back, and they made the wrong cake a second time which also fell apart not even two

 

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