HomeGoods

★☆☆☆☆
  • 840 Willow Rd Willow Festival

    Northbrook, IL 60062

    Map & Directions
  • 847-412-9937

About HomeGoods

Categories
  • Department Stores
  • Housewares
  • Bathroom Accessories
  • Chairs
  • Furniture Stores
  • Bedding
  • Linens
  • Interior Decoration & Design
  • Outdoor Furniture
  • Home Furniture Sales
Hours
M-Th 9:30am-9:30pm, F-Sa 9:30am-10pm, Su 11am-8pm

Home & Garden

Home & Garden
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    So I have been a customer of that store since they open 2-3 years or so, I went there first week they open and have been there many times since then. Completely furnished my daughter apartment including linens, kitchen stuff, ext. Just to say I am there every month or every other month is not saying much. Long story short: in February I had purchased furniture item I thought may work for my bedroom ( I had sold my old set and was looking for eclectic items). At the time of the purchasing I had ask cashier how long can I keep this item before I make a decision whether I am keeping it or not and was told that after 30 days it?s a store credit- which is OK, ( also it is a piece of furniture its not like you can throw in your car and go)I defiantly understand I shop there al the time -not an issue, OK .I am not in the rush to return this item, I am thinking back and forth maybe, maybe not? In the back of my mind I think no rush I have my receipt , after all the thinking I decide not to keep this item. I ask my husband to please help me to bring it back to the store, we are bringing it in I completely not thinking I will have a problem WOOPS! Here it is we cannot take it back for full refund we will se what we can give you back : I am like -what? Anyway they kept 25% back and told me I am lucky to get anything back. So I ask -what about -with original receipt I get store credit (nobody had told me we adjust the price upon our discretion on how mush we will give you back after 30 days, whether 70%,50%, 25%, or not take it back at all to bad you were told -receipt -store credit TO BAD. I call store manager hopping to heart ?we are sorry, we want to keep our customers happy, your business is important to us?, but no he tells me we want to keep you happy and we are giving you 50% back on store credit when in reality they are taking 50% from me and don? t understand why I am not ecstatic.

    0
    ★☆☆☆☆

    So I have been a customer of that store since they open 2-3 years or so, I went there first week they open and have been there many times since then. Completely furnished my daughter apartment including linens, kitchen stuff, ext. Just to say I am there every month or every other month is not saying much. Long story short: in February I had purchased furniture item I thought may work for my bedroom ( I had sold my old set and was looking for eclectic items). At the time of the purchasing I had ask cashier how long can I keep this item before I make a decision whether I am keeping it or not and was told that after 30 days it?s a store credit- which is OK, ( also it is a piece of furniture its not like you can throw in your car and go)I defiantly understand I shop there al the time -not an issue, OK .I am not in the rush to return this item, I am thinking back and forth maybe, maybe not? In the back of my mind I think no rush I have my receipt , after all the thinking I decide not to keep this item. I ask my husband to please help me to bring it back to the store, we are bringing it in I completely not thinking I will have a problem WOOPS! Here it is we cannot take it back for full refund we will se what we can give you back : I am like -what? Anyway they kept 25% back and told me I am lucky to get anything back. So I ask -what about -with original receipt I get store credit (nobody had told me we adjust the price upon our discretion on how mush we will give you back after 30 days, whether 70%,50%, 25%, or not take it back at all to bad you were told -receipt -store credit TO BAD. I call store manager hopping to heart ?we are sorry, we want to keep our customers happy, your business is important to us?, but no he tells me we want to keep you happy and we are giving you 50% back on store credit when in reality they are taking 50% from me and don? t understand why I am not ecstatic.

    Message from HomeGoods

    We love to shop! At HomeGoods we have a passion for finding unique and beautiful home decor. We're the only store of its kind to offer top quality designer and brand name home fashions and accessories, plus one-of-a-kind pieces, for every room, every style at prices up to 60% less than department or specialty stores prices every day. Our buyers scour every corner of the globe year-round to find high quality and unique finds at great values. Whereas other retailer's typically only buy during the traditional buying seasons, we're always in the market to scoop up last minute deals, keeping our stores fresh, surprising and ever-changing. With over 400 stores nationwide, find one near you and discover what it means to Be HomeGoods Happy!

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