Napleton's River Oaks Chrysler Jeep Dodge

★★★★★
  • 17225 Torrence Ave

    Lansing, IL 60438

    Map & Directions
  • 708-474-2300

5 32
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This is our 4th car we purchased within ken could not be happier! Thank you so much and Have a good day. I will be back.

3
★★★★★

This is our 4th car we purchased within ken could not be happier! Thank you so much and Have a good day. I will be back.

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Doing business with Ken and Napleton is always a pleasure! He makes sure the customer is happy! Thank you so much and Have a good day.

3
★★★★★

Doing business with Ken and Napleton is always a pleasure! He makes sure the customer is happy! Thank you so much and Have a good day.

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After spending all afternoon at the Ford dealership contemplating leasing a fully loaded 2014 Edge for $485/month with zero down for 36 months at 15k miles/yr, we were shocked and amazed that Napleton was able to get us a 2014 Jeep Grand Cheropkee Limited, with a sun roof and 20 inch wheels, fully loaded with everything we could possibly want for $500/month. A complete upgrade from Edge to Jeep Grand Cherokee Limited for only $15/month. Roger Buss worked and reworked the numbers, using multiple options, banks, rebates and trade in options until he was able to make the the numbers fit our budget. Ken Walter was amazing. Everyone should buy a car from him. He is knowledgeable, down to earth, pleasant, personable and honest. He made sure we understood every difference in the Jeep vs. the Edge and even though the dealership closed at 6 pm, Roger and Ken stayed with us until 10 pm at night to finish the deal. We drove home in our brand new Jeep and could not be happier with our decision. Thank you Ken, Roger and Napleton!!!

5
★★★★★

After spending all afternoon at the Ford dealership contemplating leasing a fully loaded 2014 Edge for $485/month with zero down for 36 months at 15k miles/yr, we were shocked and amazed that Napleton was able to get us a 2014 Jeep Grand Cheropkee Limited, with a sun roof and 20 inch wheels, fully loaded with everything we could possibly want for $500/month. A complete upgrade from Edge to Jeep Grand Cherokee Limited for only $15/month. Roger Buss worked and reworked the numbers, using multiple options, banks, rebates and trade in options until he was able to make the the numbers fit our budget. Ken Walter was amazing. Everyone should buy a car from him. He is knowledgeable, down to earth, pleasant, personable and honest. He made sure we understood every difference in the Jeep vs. the Edge and even though the dealership closed at 6 pm, Roger and Ken stayed with us until 10 pm at night to finish the deal. We drove home in our brand new Jeep and could not be happier with our decision. Thank you Ken, Roger and Napleton!!!

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.

Mr. Walter was knowledgeable, professional, patient, and friendly. He went out of his way to accommodate our wishes. Mr. Walter was very careful to explain the vehicle and to make sure that we understood the workings of the car and all its little gadgets. Buying a car through Napleton and Mr. Walter was a very stress-free and pleasant experience. We live fifteen miles from the Napleton dealership, and there is another Dodge/Chrysler dealer within walking distance of our house. The trip to Lansing was well worth it. If you're looking for a vehicle, I would recommend a visit to this dealership and Mr. Walter. Outstanding experience!

5
★★★★★

Mr. Walter was knowledgeable, professional, patient, and friendly. He went out of his way to accommodate our wishes. Mr. Walter was very careful to explain the vehicle and to make sure that we understood the workings of the car and all its little gadgets. Buying a car through Napleton and Mr. Walter was a very stress-free and pleasant experience. We live fifteen miles from the Napleton dealership, and there is another Dodge/Chrysler dealer within walking distance of our house. The trip to Lansing was well worth it. If you're looking for a vehicle, I would recommend a visit to this dealership and Mr. Walter. Outstanding experience!

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We were referred to Napleton by Vicky. Roger buss and Ken Walter, took great care of us. and Thank you for the great service

3
★★★★★

We were referred to Napleton by Vicky. Roger buss and Ken Walter, took great care of us. and Thank you for the great service

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Very friendly staff and helpful, Very Efficient and no messing around. Great experience and good deal. thank you for the services!

3
★★★★★

Very friendly staff and helpful, Very Efficient and no messing around. Great experience and good deal. thank you for the services!

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Helpful and friendly staff always. Very professional, very pleasant and good experience, Thank you so much for the kindness.

3
★★★★★

Helpful and friendly staff always. Very professional, very pleasant and good experience, Thank you so much for the kindness.

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Service was excellent and prompt. Tony's the best!!!! Love having my service here, All were very kind and helpful.

3
★★★★★

Service was excellent and prompt. Tony's the best!!!! Love having my service here, All were very kind and helpful.

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This is the second car I have purchased from Ken Walter. My entire family has purchased at least 14-15 cars through him because he is so great! I really appreciate everything Ken, Jay, and Roger have done! They make buying a car easy and stress-free! My old car had reached it's last leg and Ken even came to my house to pick me up and take me out to the dealership, then he even drove it back to the dealership himself so I wouldn't have to! Ken really is a great asset to your team and my fiance, family and I will forever be loyal customers to your business thanks again to Ken, Ray, and Roger!!!!!!!!

5
★★★★★

This is the second car I have purchased from Ken Walter. My entire family has purchased at least 14-15 cars through him because he is so great! I really appreciate everything Ken, Jay, and Roger have done! They make buying a car easy and stress-free! My old car had reached it's last leg and Ken even came to my house to pick me up and take me out to the dealership, then he even drove it back to the dealership himself so I wouldn't have to! Ken really is a great asset to your team and my fiance, family and I will forever be loyal customers to your business thanks again to Ken, Ray, and Roger!!!!!!!!

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Was very friendly and made our wait well worth it and got me the best deal for the vehicle that I was interested in. Thanks.

3
★★★★★

Was very friendly and made our wait well worth it and got me the best deal for the vehicle that I was interested in. Thanks.

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Came in earlier Jo was very very busy and she allowed me to bump in line and I said I would be back in the afternoon and I very very pleased.

3
★★★★★

Came in earlier Jo was very very busy and she allowed me to bump in line and I said I would be back in the afternoon and I very very pleased.

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It was a great experience - very nice and knowledgeable. Service was great. I would refer somebody to Napleton's River Oaks.

3
★★★★★

It was a great experience - very nice and knowledgeable. Service was great. I would refer somebody to Napleton's River Oaks.

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I really don't know where to begin. I can say that I am very happy that I made this phone call to Napleton. I was on what one would call a quest for a car and I was very determined. I haven't owned a vehicle in 6 yrs because I knew I simply wasn't ready. This time I was ready and set out to obtain a car a bike, or something. It took me 3 blocks and 3 buses to my first car lot. The experience was very different than the first time and I understood I had credit issues, but it was very frustrating. After 3 hrs of finance calls and poor car choices we settled on a price or so I thought. I called around to get some financial advice from my mom and grandmother. needless to say they weren't any help. This had to be a decision that I must make on my own. So while me and my son test drove this car I just couldn't settle on what they offered me. I called Napleton and spoke to Jennifer very nice woman, and I explained my situation. She urged me to come over and see what could be done for me here, where she referred me to John Buchanan.I declined the dealers offer , me and my son hopped on two buses and walked 3 blocks and met with John Buchanan. I immediately felt at ease with his presence. John quickly assessed my needs and after a short while was able to get me in a car that fit my needs and most important my budget! The overall experience was pleasant and I couldn't have asked for a better person to assist me today. I say if you are looking for a vehicle and want quality service John Buchanan is definitely the man to go to!!

5
★★★★★

I really don't know where to begin. I can say that I am very happy that I made this phone call to Napleton. I was on what one would call a quest for a car and I was very determined. I haven't owned a vehicle in 6 yrs because I knew I simply wasn't ready. This time I was ready and set out to obtain a car a bike, or something. It took me 3 blocks and 3 buses to my first car lot. The experience was very different than the first time and I understood I had credit issues, but it was very frustrating. After 3 hrs of finance calls and poor car choices we settled on a price or so I thought. I called around to get some financial advice from my mom and grandmother. needless to say they weren't any help. This had to be a decision that I must make on my own. So while me and my son test drove this car I just couldn't settle on what they offered me. I called Napleton and spoke to Jennifer very nice woman, and I explained my situation. She urged me to come over and see what could be done for me here, where she referred me to John Buchanan.I declined the dealers offer , me and my son hopped on two buses and walked 3 blocks and met with John Buchanan. I immediately felt at ease with his presence. John quickly assessed my needs and after a short while was able to get me in a car that fit my needs and most important my budget! The overall experience was pleasant and I couldn't have asked for a better person to assist me today. I say if you are looking for a vehicle and want quality service John Buchanan is definitely the man to go to!!

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.

Great service, John and Mo are great to work with! Willing to go that extra mile to make sure you are happy. Thanks a lot.

3
★★★★★

Great service, John and Mo are great to work with! Willing to go that extra mile to make sure you are happy. Thanks a lot.

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Got a great deal and was able to pay cash for my car. Very happy customer. Salesman was very helpful finding the car I needed.

3
★★★★★

Got a great deal and was able to pay cash for my car. Very happy customer. Salesman was very helpful finding the car I needed.

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This has been a very good day! Mr. Walter been a very good salesman! Some I would like to have when I buy another car.

3
★★★★★

This has been a very good day! Mr. Walter been a very good salesman! Some I would like to have when I buy another car.

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My husband and I went out shopping for a new vehicle. We had looked at quite a few different vehicles but had been undecided as to which model or even what type of car we wanted. We walked on the lot with the thoughts of just shopping, seeing what they had and not intending to purchase. After excellent service from Mr. Buchanan, and the very nice staff (would like to mention Mary in finance as well) did such a great job helping us with our choice. We love our new car, got a wonderful deal, John answered questions on every aspect we weren't sure with. He really took the time to help us and not try and push a vehicle on us that was not what we wanted. We told him what we were looking for and he showed us options. We recommend heading over to this showroom because its a friendly place and you won't be forced to buy any vehicle. We also got a fair amount toward our trade in. We are recommending them to all our friends.

5
★★★★★

My husband and I went out shopping for a new vehicle. We had looked at quite a few different vehicles but had been undecided as to which model or even what type of car we wanted. We walked on the lot with the thoughts of just shopping, seeing what they had and not intending to purchase. After excellent service from Mr. Buchanan, and the very nice staff (would like to mention Mary in finance as well) did such a great job helping us with our choice. We love our new car, got a wonderful deal, John answered questions on every aspect we weren't sure with. He really took the time to help us and not try and push a vehicle on us that was not what we wanted. We told him what we were looking for and he showed us options. We recommend heading over to this showroom because its a friendly place and you won't be forced to buy any vehicle. We also got a fair amount toward our trade in. We are recommending them to all our friends.

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Rogelio service was exceptional he was very personable he made me feel comfortable in my purchase by working with me to get the best deal possible. He kept me informed with every detail while I waited which really made me feel like he was working with me and not just trying to make a sell, he made sure me and my father had refreshments while we were here. I will definitely be referring Mr.Barrera to all my friends who are looking to purchase a vehicle and I will probably be calling him to hang out and have a drink some time because he made feel like I acquired a new friend.

5
★★★★★

Rogelio service was exceptional he was very personable he made me feel comfortable in my purchase by working with me to get the best deal possible. He kept me informed with every detail while I waited which really made me feel like he was working with me and not just trying to make a sell, he made sure me and my father had refreshments while we were here. I will definitely be referring Mr.Barrera to all my friends who are looking to purchase a vehicle and I will probably be calling him to hang out and have a drink some time because he made feel like I acquired a new friend.

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I am pleased with my visit today at Napleton Dodge and Chrysler dealer ship. Upon I am getting my vehicle service I met with a sale's rep. (John Buchanan)who was very pleasant,and showed me the many pre-owned vehicles that they had to offer. Mr. Buchanan set with me and showed me that my time is important, and for that I am grateful. Although I did not leave with a vehicle that I wanted, I did not leave with a vehicle that I wasn't satisfied with. His manager sat with me to come up with a better solution to fit my needs. Overall I did not leave in disappointment, but I left satisfied. In the near future Napleton's River Oaks Chrysler Jeep Dodge I have considered my dealership for future products, and vehicles.

5
★★★★★

I am pleased with my visit today at Napleton Dodge and Chrysler dealer ship. Upon I am getting my vehicle service I met with a sale's rep. (John Buchanan)who was very pleasant,and showed me the many pre-owned vehicles that they had to offer. Mr. Buchanan set with me and showed me that my time is important, and for that I am grateful. Although I did not leave with a vehicle that I wanted, I did not leave with a vehicle that I wasn't satisfied with. His manager sat with me to come up with a better solution to fit my needs. Overall I did not leave in disappointment, but I left satisfied. In the near future Napleton's River Oaks Chrysler Jeep Dodge I have considered my dealership for future products, and vehicles.

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I want to thank Olivia Marsh for the wonderful job she did in sales regarding my new vehicle. She was very professional , courteous, kind, very attentive to my needs. She took care of me and I just want to say thanks. I hope she gets the kudos, commendations she deserves for this sale. Keep up the great work Olivia. I told Mo her supervisor of how I felt about Olivia Marsh.

5
★★★★★

I want to thank Olivia Marsh for the wonderful job she did in sales regarding my new vehicle. She was very professional , courteous, kind, very attentive to my needs. She took care of me and I just want to say thanks. I hope she gets the kudos, commendations she deserves for this sale. Keep up the great work Olivia. I told Mo her supervisor of how I felt about Olivia Marsh.

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.

Mr John Buchanan saved the sale because my wife and I literally walked out of the dealership insulted and upset. Mr. Buchanan called us back and convinced me he could get us a offer and deal we'd be happy with. He was right and we walked out satisfied and happy with a 2013 purchase!!! We purchased 4 vans and 1 car from the dealership before it became Napleton's and were always happy. And now 1 purchase with Napleton thanks to Mr. Buchanan.

5
★★★★★

Mr John Buchanan saved the sale because my wife and I literally walked out of the dealership insulted and upset. Mr. Buchanan called us back and convinced me he could get us a offer and deal we'd be happy with. He was right and we walked out satisfied and happy with a 2013 purchase!!! We purchased 4 vans and 1 car from the dealership before it became Napleton's and were always happy. And now 1 purchase with Napleton thanks to Mr. Buchanan.

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Ken showed me a Dodge journey and after 6 Grand caravans, I couldn't believe how nice it drove and handled. I love it Thanks to Ken for showing me a journey.

3
★★★★★

Ken showed me a Dodge journey and after 6 Grand caravans, I couldn't believe how nice it drove and handled. I love it Thanks to Ken for showing me a journey.

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Came into the Napleton Chrysler Jeep Dodge unsure if I would qualify for a new vehicle. My trade in was on its last leg. Immediately when I walked through the door, I received great customer service and was greeted with warmth and my sales rep Ranita Knight went out of her way and the General Sales Manager both went out of their way to insure my satisfaction. I was able to purchase the car that I wanted. I will definitely refer family and friends to Napleton River Oaks Chrysler Jeep Dodge.

5
★★★★★

Came into the Napleton Chrysler Jeep Dodge unsure if I would qualify for a new vehicle. My trade in was on its last leg. Immediately when I walked through the door, I received great customer service and was greeted with warmth and my sales rep Ranita Knight went out of her way and the General Sales Manager both went out of their way to insure my satisfaction. I was able to purchase the car that I wanted. I will definitely refer family and friends to Napleton River Oaks Chrysler Jeep Dodge.

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This is the second or third car I purchased from this dealer. service is always great. I especially give high marks to Tom, he is always very kind and helpful. Before this car the last one purchased was a 2005 when my husband was living. I did service for years here, but the last few service went to South Chicago dodge where the service was terrible. Traded my 2005 car there and was ripped off for $600 cash to the sales person, and other rip offs. I understand that he did that to another person and was fired. I know this dealer and feel very safe here. When I came back, Tom and everyone else remembered my name. That says a lot. Service here is great, and I feel at home.

5
★★★★★

This is the second or third car I purchased from this dealer. service is always great. I especially give high marks to Tom, he is always very kind and helpful. Before this car the last one purchased was a 2005 when my husband was living. I did service for years here, but the last few service went to South Chicago dodge where the service was terrible. Traded my 2005 car there and was ripped off for $600 cash to the sales person, and other rip offs. I understand that he did that to another person and was fired. I know this dealer and feel very safe here. When I came back, Tom and everyone else remembered my name. That says a lot. Service here is great, and I feel at home.

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Great salesperson. Enjoyed my experience. I love my 2012 Chrysler 200 car. I absolutely recommend Napleton to anyone looking foe a car.

3
★★★★★

Great salesperson. Enjoyed my experience. I love my 2012 Chrysler 200 car. I absolutely recommend Napleton to anyone looking foe a car.

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Great service all-around, from Ray to Mo to Gator. Very friendly and knowledgeable. My wife and I dealt with Bob Gator Gatelis. He couldn't have done a better job. Any questions or answers he had, he would keep in phone contact so we were always kept up-to-date. He was very helpful when it came to picking our new vehicle and showing us how everything worked. Thanks to Gator for taking the horrors out of buying a new vehicle.

5
★★★★★

Great service all-around, from Ray to Mo to Gator. Very friendly and knowledgeable. My wife and I dealt with Bob Gator Gatelis. He couldn't have done a better job. Any questions or answers he had, he would keep in phone contact so we were always kept up-to-date. He was very helpful when it came to picking our new vehicle and showing us how everything worked. Thanks to Gator for taking the horrors out of buying a new vehicle.

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The customer service that I received from Napleton is superb from the start all the way to completion. The owner Ray was concerned, compassionate and courteous to the needs of my family and I. The warm compassion and excellent services provided by Roger Buss new car manager and the business manager Eric Gramlich was priceless. I did not leave away from the company feeling as if I was just another customer but I felt like and I was special to each of the individuals, with the time take to address all of my concern, barriers, challenges, issues and needs. The service was awesome all around and Ray and his team, made me feel as if I mattered. They are an award winning team.

5
★★★★★

The customer service that I received from Napleton is superb from the start all the way to completion. The owner Ray was concerned, compassionate and courteous to the needs of my family and I. The warm compassion and excellent services provided by Roger Buss new car manager and the business manager Eric Gramlich was priceless. I did not leave away from the company feeling as if I was just another customer but I felt like and I was special to each of the individuals, with the time take to address all of my concern, barriers, challenges, issues and needs. The service was awesome all around and Ray and his team, made me feel as if I mattered. They are an award winning team.

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Excellent customer service. Nice and clean waiting area. Expert mechanics. I would recommend this place to everyone looking for a great cars.

3
★★★★★

Excellent customer service. Nice and clean waiting area. Expert mechanics. I would recommend this place to everyone looking for a great cars.

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I visited John and Moe at Napleton's River Oaks Jeep dealership in Lansing, based off the incredible service and professionalism a friend of mine experienced when purchasing a car from them. Not only did John live up to his great reputation but he surpassed any expectations I could have imagined. The high degree of honesty and integrity they show their customers blows away any other dealership I've dealt with. I say with true conviction that all future cars I purchase will be through Napleton's River Oaks Jeep dealership. I recommend anyone currently in the market to visit them and experience first-hand the impeccable service they provide. It's a comfortable feeling to see a dealership, especially John and Moe, prioritize customer needs above all else.

5
★★★★★

I visited John and Moe at Napleton's River Oaks Jeep dealership in Lansing, based off the incredible service and professionalism a friend of mine experienced when purchasing a car from them. Not only did John live up to his great reputation but he surpassed any expectations I could have imagined. The high degree of honesty and integrity they show their customers blows away any other dealership I've dealt with. I say with true conviction that all future cars I purchase will be through Napleton's River Oaks Jeep dealership. I recommend anyone currently in the market to visit them and experience first-hand the impeccable service they provide. It's a comfortable feeling to see a dealership, especially John and Moe, prioritize customer needs above all else.

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Very excellent service made a hectic process very easy to go through. It was a pleasure doing business with Napleton's.

3
★★★★★

Very excellent service made a hectic process very easy to go through. It was a pleasure doing business with Napleton's.

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Sales staff Gator took time to make this purchase great he even went to Michigan to pick up the Jeep. Thank you Gator...

3
★★★★★

Sales staff Gator took time to make this purchase great he even went to Michigan to pick up the Jeep. Thank you Gator...

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Smooth transaction at Napleton dodge today, Mary, Moe & Gator was very helpful & knowledgeable creating a nice experience.

3
★★★★★

Smooth transaction at Napleton dodge today, Mary, Moe & Gator was very helpful & knowledgeable creating a nice experience.

 

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