Scottys Repair Shop

★☆☆☆☆
  • 2300 Gratz Rd

    Owenton, KY 40359

    Map & Directions
  • 502-484-4494

About Scottys Repair Shop

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Personal Services

Personal Services
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HORRENDOUS SERVICE!!!! ZIPER REPAIR NOT DONE AFTER 2 WEEKS!!?!? NASTY EMPLOYEE NAMED "RAND" HUNG UP ON ME! NO STAR IN THIS RATING DESERVED! I dropped a cushion for a zipper replacement on 2/2/2011; they told me it would be ready on 2/11/2011 (long time for a zipper but, ok...). I spoke to the seamstress on 2/6/2011 just to check on progress and ask if would REALLY take 2 weeks to repair a zipper..she said maybe she could repair the pull instead of replace the whole zipper; that way it would be faster and cheaper. She said she would call me back....NOTHING! I call on 2/14 and they say it is NOT done!?!? When I complain, the JackHole working there named "RAND" tells me: "come and get it now!" I said; "do you mean come and get it cuz it's ready or come and get it cuz you're not going to fix it?" and he said: "THAT'S RIGHT!!" and HUNG UP ON ME!!!!!!!! I called back and spoke with the seamstress (the same woman who told me on the 6th that she might be able to do the job faster and cheaper) because "RAND" wouldn't answer the phone. I asked her if she thought hanging up on a customer who's simply calling THREE DAYS AFTER THE PICK UP DATE was appropriate and professional....of course she said "no" but then tried to tell me she had car troubles last week?!?!?! what about the first WEEK my repair was there?????? I have not encountered this level of RUDENESS, INCOMPETENCE AND TOTAL DISREGARD FOR CUSTOMERS in my life!!! I WILL NEVER GO BACK THERE AND WILL TELL EVERYONE I MEET THIS STORY AND WARN THEM!!! I would prefer to give them ZERO stars for this rating if I could.

1
★☆☆☆☆

HORRENDOUS SERVICE!!!! ZIPER REPAIR NOT DONE AFTER 2 WEEKS!!?!? NASTY EMPLOYEE NAMED "RAND" HUNG UP ON ME! NO STAR IN THIS RATING DESERVED! I dropped a cushion for a zipper replacement on 2/2/2011; they told me it would be ready on 2/11/2011 (long time for a zipper but, ok...). I spoke to the seamstress on 2/6/2011 just to check on progress and ask if would REALLY take 2 weeks to repair a zipper..she said maybe she could repair the pull instead of replace the whole zipper; that way it would be faster and cheaper. She said she would call me back....NOTHING! I call on 2/14 and they say it is NOT done!?!? When I complain, the JackHole working there named "RAND" tells me: "come and get it now!" I said; "do you mean come and get it cuz it's ready or come and get it cuz you're not going to fix it?" and he said: "THAT'S RIGHT!!" and HUNG UP ON ME!!!!!!!! I called back and spoke with the seamstress (the same woman who told me on the 6th that she might be able to do the job faster and cheaper) because "RAND" wouldn't answer the phone. I asked her if she thought hanging up on a customer who's simply calling THREE DAYS AFTER THE PICK UP DATE was appropriate and professional....of course she said "no" but then tried to tell me she had car troubles last week?!?!?! what about the first WEEK my repair was there?????? I have not encountered this level of RUDENESS, INCOMPETENCE AND TOTAL DISREGARD FOR CUSTOMERS in my life!!! I WILL NEVER GO BACK THERE AND WILL TELL EVERYONE I MEET THIS STORY AND WARN THEM!!! I would prefer to give them ZERO stars for this rating if I could.

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