Solar Refrigeration & Appl Svc

★★★★★

About Solar Refrigeration & Appl Svc

Home & Garden

Home & Garden
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Yep...they get zero stars -- unfortunately I had to put one because this rating system would not allow a ZERO. There is no customer service. They say they make a repair, change a part (and charge for it) and it does not fix the problem.

3
★★★★★

Yep...they get zero stars -- unfortunately I had to put one because this rating system would not allow a ZERO. There is no customer service. They say they make a repair, change a part (and charge for it) and it does not fix the problem.

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This is the worst appliance repair company that I have had to deal with. The service technician showed up the first time, diagnosed the problem, wrote me a repair labor estimate (parts were a warranty item) and scheduled a second visit to

3
★★★★★

This is the worst appliance repair company that I have had to deal with. The service technician showed up the first time, diagnosed the problem, wrote me a repair labor estimate (parts were a warranty item) and scheduled a second visit to

.

I wish I would have read these reviews first - they are all absolutely correct! Have an extended warranty on a GE washer purchased from Lowes 3 years ago. Solar Refrigeration was the Co. Lowes sent out to repair it. After 4 visits and 3

3
★★★★★

I wish I would have read these reviews first - they are all absolutely correct! Have an extended warranty on a GE washer purchased from Lowes 3 years ago. Solar Refrigeration was the Co. Lowes sent out to repair it. After 4 visits and 3

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They never show up when they say they will, if at all! I have had three appointments with them and they have shown up for 1. The one time they came was only because I called them the day before and at the end of the time frame they said

3
★★★★★

They never show up when they say they will, if at all! I have had three appointments with them and they have shown up for 1. The one time they came was only because I called them the day before and at the end of the time frame they said

.

For 12 years I have been compelled to use this company to repair certain large kitchen designer appliances, even though they were expensive, because I knew of no other company that does it in New Orleans, but no more. A year ago Solar (after I spent lots of money with them post Katrina having my one of my appliances completely rebuilt) they came back to check out why the freezer wasn't working properly, they charged me a service charge and ordered an expensive part on my credit card. I learned that I was going to be gone for a year (post Katrina issues) and could not find a time when they could come to install it. I expressly remember advising a lady on the phone that I would only be in for a couple of days during New Years and otherwise might not be able to schedule until when I returned. I was assured I could have it fixed when I returned. I was never told the part would be thown away after 30 days. I talked with them more than once.
When I finally was able to return home ten months later I called to have my freezer fixed with the part that was paid for and ordered. They have the receipt for the part and documentation of my payment of the part and the service call. After a dozen phonecalls to finally connect with someone who would even discuss it with me I reached the lady manager who was very rude on the phone. She told me that they threw the part away, after they tried to come out once, even though she admitted no one had ever advised me this was their policy because "they shouldn't have to". She refused to acknowledge that I had called and told them I could not have them come out until I was back. I would not recommend this company at all.
Find a company that cares more about their customers, knows how to be nice on the phone, and don't waste your money. That is what I will do

0
★☆☆☆☆

For 12 years I have been compelled to use this company to repair certain large kitchen designer appliances, even though they were expensive, because I knew of no other company that does it in New Orleans, but no more. A year ago Solar (after I spent lots of money with them post Katrina having my one of my appliances completely rebuilt) they came back to check out why the freezer wasn't working properly, they charged me a service charge and ordered an expensive part on my credit card. I learned that I was going to be gone for a year (post Katrina issues) and could not find a time when they could come to install it. I expressly remember advising a lady on the phone that I would only be in for a couple of days during New Years and otherwise might not be able to schedule until when I returned. I was assured I could have it fixed when I returned. I was never told the part would be thown away after 30 days. I talked with them more than once.
When I finally was able to return home ten months later I called to have my freezer fixed with the part that was paid for and ordered. They have the receipt for the part and documentation of my payment of the part and the service call. After a dozen phonecalls to finally connect with someone who would even discuss it with me I reached the lady manager who was very rude on the phone. She told me that they threw the part away, after they tried to come out once, even though she admitted no one had ever advised me this was their policy because "they shouldn't have to". She refused to acknowledge that I had called and told them I could not have them come out until I was back. I would not recommend this company at all.
Find a company that cares more about their customers, knows how to be nice on the phone, and don't waste your money. That is what I will do

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