Being from Texas, my husband and I have enjoyed eating at Sonic throughout our lives. After moving to Boston we were happy to discover that one of the two Sonic Drive-Ins in the state was just a mere 30 minute drive from our apartment in the city. Unfortunately, we will never make that trip again because last night we had a very frustrating experience at a Sonic Drive-In last night. We arrived around 8:30pm and made our order; my husband ordered the Spicy Southwest Loaded Burger with tater tots and a sweet tea, I ordered a number one, plain and dry with ketchup only with tater tots and a Cranberry Limeade.
The best decision we made last night was to pay with cash because after we made our order we just waited... and waited.... and other cars around us came and left... and we just waited. Finally, at 9pm my husband pushed the call button and we were again greeted with, "Welcome to Sonic, may I take your order?" We inquired upon the status of our order and we were told that our order had just come up and it would be right out, so we waited... .and waited... Around 9:15pm my husband pushed the call button again so that we could tell them we were leaving.
No one really seemed to care, and no one really even noticed that our uncomplicated and short order had been lost. As we were driving out of the Sonic parking lot a waiter on roller blades grabbed onto our bumper to accelerate himself to his destination--obviously not safe!
We were frustrated, so we stopped in a nearby parking lot and called the store and asked to speak with a manager. My husband explained that we waited over half an hour and never received our food or any indication that our order was backed up, and that after tonight, we most likely will not be returning. The manager did not ask any questions nor did he really seem to care, he answered with, "Well, thank you for your impute sir, goodnight."
I wish that I could give this Sonic less than one star. We received no customer service, no food, and we will never return.
the rt 1 location in peabody ma is a disgrace!! the motto at Sonic is always fresh, and at all the Sonic's i have been to around the nation this is true!, but my wife had a horrible experiance and i did not belive it, then i ordered a Supersonic cheeseburger and i got two hockey pucks between a stale roll!! i am not talking about a little old , but at least 5-6 hours old!! of course i got a manager and knocked on the window with a rock hard burger and said (are you kidding!! make me a fresh cooked burger!!)i told them this should never EVER happen!! and they returned with a perfect burger! i said this should be what i got in the first place and your managment team sould be fired for allowing such a disgracefull product to be served to a customer!!