Spirit Airlines

★★★★☆

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There is not a low enough rating to give Spirit airlines!! There has been a horrible situation with one of there employees that they have not helped me and my family with. There have been several phone calls and they never get back to us.

3
★★★★★

There is not a low enough rating to give Spirit airlines!! There has been a horrible situation with one of there employees that they have not helped me and my family with. There have been several phone calls and they never get back to us.

.

Incident on 11/18/2010
I was alerted to reasonable airfare through Travelzoo from Boston to Montego Bay, Jamaica. I joined the ??club" for $59.99 which was the only way of getting the discounted tickets and booked flights for myself, my son and his fiancee. They plan to wed there. Today I received 12 back-to-back emails from Spirit completely changing the itinerary. Instead of leaving at 10:45 am it was bumped back to 5:37 am. Naturally the arrival time would be earlier but major and costly inconvenience as it would require all of us to stay up the night and make other ground arrangements to get to Boston that early in the am at far greater expense. The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the run around about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. Note I only booked these flights 2 weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically. Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script.
India: "No I can only credit you for another flight.?
Me: ??Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned this was no more than a bait and switch.
1. Damage Resulting
Obviously, I am out the $59.99 for the "club" in addition to the difference in airfare. I am also out over an hour and 20 minutes of my time at conservatively $200 an hour.

1
★☆☆☆☆

Incident on 11/18/2010
I was alerted to reasonable airfare through Travelzoo from Boston to Montego Bay, Jamaica. I joined the ??club" for $59.99 which was the only way of getting the discounted tickets and booked flights for myself, my son and his fiancee. They plan to wed there. Today I received 12 back-to-back emails from Spirit completely changing the itinerary. Instead of leaving at 10:45 am it was bumped back to 5:37 am. Naturally the arrival time would be earlier but major and costly inconvenience as it would require all of us to stay up the night and make other ground arrangements to get to Boston that early in the am at far greater expense. The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the run around about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. Note I only booked these flights 2 weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically. Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script.
India: "No I can only credit you for another flight.?
Me: ??Well, no, I will never fly your airline again so that really will not do any good."
India: "That is the best I can do."
Me: "Let me speak with someone in the US."
India: "We cannot do that, there is no one there to speak with."
Me: "Let me speak with your supervisor."
India: "Very well I will check on you every 2 minutes to see you do not get disconnected."
Me: "Very well."
So after several 2 minute check ins I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent 1 hr., 21 minutes and 37 secs. on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned this was no more than a bait and switch.
1. Damage Resulting
Obviously, I am out the $59.99 for the "club" in addition to the difference in airfare. I am also out over an hour and 20 minutes of my time at conservatively $200 an hour.

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