Zoots The Cleaner

★☆☆☆☆
  • 10 Washington St

    Wellesley Hills, MA 02481

    Map & Directions
  • 781-237-6282

About Zoots The Cleaner

Hours
Mon - Fri, 7:30am - 7pm; Sat, 9am - 5pm; Sun, 11am - 3pm

Personal Services

Personal Services
More choices in Wellesley Hills:
Resultset_next

Zoots Dry Cleaning

9 White St Cambridge, IA

Resultset_next

Crystal Cleaners

1948 Centre St West Roxbury, MA

1.0 2
Hi! Sign in to let us know how Zoots The Cleaner was?
Write a Review
.

I brought in a Gore Tex jacket - told them not to dry clean, the label said don't dry clean, they agreed not to dry clean and then they dry cleaned it. $300 jacket gone. Getting $60 for the damage. I asked them to just look up in the records what they had done. To do that they made me fill out a claim and give them the jacket. I told them specifically not to do anything else to the jacket cause I knew someone who could try to fix it. They processed it again, although they lied and said they didn't but I know they did cause all the glue on the seams turned to sand and came pouring out when I picked it up the second time so now it is not possible to even attempt a repair.

Also brought in a sweater with spots. They refused to tag the spots. Picked it up and the spots still there so they did it again. All but one spot gone. They wrote that they couldn't get that spot out. I brought it to Natick Cleaners and they got it out and said it was easy to get out! Where Zoots got this great rating I'll never know. And this was all done through headquarters so the particular drop off location of Zoots is irrelevant.

0
★☆☆☆☆

I brought in a Gore Tex jacket - told them not to dry clean, the label said don't dry clean, they agreed not to dry clean and then they dry cleaned it. $300 jacket gone. Getting $60 for the damage. I asked them to just look up in the records what they had done. To do that they made me fill out a claim and give them the jacket. I told them specifically not to do anything else to the jacket cause I knew someone who could try to fix it. They processed it again, although they lied and said they didn't but I know they did cause all the glue on the seams turned to sand and came pouring out when I picked it up the second time so now it is not possible to even attempt a repair.

Also brought in a sweater with spots. They refused to tag the spots. Picked it up and the spots still there so they did it again. All but one spot gone. They wrote that they couldn't get that spot out. I brought it to Natick Cleaners and they got it out and said it was easy to get out! Where Zoots got this great rating I'll never know. And this was all done through headquarters so the particular drop off location of Zoots is irrelevant.

Cons: Lied, didn't read care labels, didn't follow instructions.

.

"Horrible customer service. High tech place with convenient pick-up 24/7 but that doesn't begin to make up for the fact that they have twice lost items and then refused to do much of anything about it. Dry cleaning seems to be average. In one case, they lost a sash from my girlfriends $500 dress that was key to the look and they only offered a $20 credit. The second time, they lost a suit jacket and refused to do anything claiming that I had picked up the item. I refuse to ever go back to them again. Looks from the other reviews for Zoots that this is how most people feel"

0
★☆☆☆☆

"Horrible customer service. High tech place with convenient pick-up 24/7 but that doesn't begin to make up for the fact that they have twice lost items and then refused to do much of anything about it. Dry cleaning seems to be average. In one case, they lost a sash from my girlfriends $500 dress that was key to the look and they only offered a $20 credit. The second time, they lost a suit jacket and refused to do anything claiming that I had picked up the item. I refuse to ever go back to them again. Looks from the other reviews for Zoots that this is how most people feel"

Pros: Convenient 24/7 pick-up

Cons: Average cleaning, horrible service, lost items

 

Wait, you're the expert.

If you've been to or used Zoots The Cleaner, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review