Banfield Pet Hospital

★★☆☆☆
  • 1385 S Washington St

    North Attleboro, MA 02760

    Map & Directions
  • 508-695-8787

About Banfield Pet Hospital

Categories
  • Veterinarians
  • Animal Hospitals
  • Pet Services
Hours
M-Sa 9am-6pm, Su Closed
Phones
  • Fax (508-695-8747)
Year Established
  • 2004

Pets & Animals

Pets & Animals
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1.6 5
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Our experience at Banfield Hospital in North Attleboro, MA was nothing short of a nightmare. When I initially made the appointment I asked for a time when it was not busy because I wanted to spare our kitten any unnecessary stress and anxiety. The Banfield experience was anything but that. The environment was extremely noisy with doors slamming, dogs barking and too much stress and commotion for any person let alone any animal. While waiting to be seen a dog messed on the floor only to have an employee pick up the mess and not disinfect or wash down the area.

We were brought into the exam room and they put on an introductory video for us. I told the vet tech the video was useless because the noise level was so high we could not hear anything. The vet tech came into the room with an attitude. What happened to being polite and courteous to the customer? We talked about cutting the kitten??s toenails and were quoted a price which was lower than what they charged us. We were not happy with the way the cat was scruffed into the backroom. Why couldn??t this procedure have been done in front of us?

After our kitten??s exam they pushed unnecessary ear medicine and flea and tick preventative on us to a tune of $34.34. We told the cashier that ear medicine was never discussed in our visit. She checked with the vet and again came back and told us we needed it. I told her I did not want the flea and tick preventative because the kitten was an indoor animal and there were no fleas and ticks in my house. It was the dead of winter. Again, the medication was forced on us. She put it in a bag and handed it to us. We left the store some $425.52 in the hole. Upon reaching home some 20 minutes later, we received a telephone call telling us that the cat needed medicine because she had coccidia. Back to Banfield. Couldn??t someone there with some experience have told us to wait for the results of the blood work? Obviously not, there was no one there who had that kind of experience. The majority of the workforce there were young inexperienced kids.

The next day, being unhappy with the Banfield experience, I called customer service only to have the representative laugh at me when I explained my situation. I wanted them to refund my money for the unnecessary medication which I had not opened as it was still sitting on my dining room table. I was told that Banfield??s policy states that they will not refund money for any medication once it has left the store. They said it was posted in the store and basically I was out of luck. Out of luck alright, to the tune of $34.34. I called numerous times and even spoke to the veterinarian only to be told that they would not take it back because they did not know if I had stored it properly. Somehow this does not sound like good business practice to me. Word of mouth is one of their best advertising tools. Banfield missed the boat on this one. The local drugstore would take a prescription back if it was not opened and returned within 24 hours, but a so-called animal hospital would not. Something is wrong here. I asked for a refund of the wellness plan because their claim to be a hospital is anything but that. At a hospital someone is on duty 24 hours/day, 7 days a week; not at this place. We bought into a plan that covered spaying only to find out later that other services; namely, declawing of a kitten usually requires someone to say overnight and care for them. No one does that here. Once we got off the wellness plan, we had to pay the daily rates which were outrageous, some $217.85 later. Our whole intention in going to this facility was to try to save money, not to be robbed pointblank.

We have since moved on to a local vet only to confirm our claims that the kitten did not need the ear medicine and the flea and tick preventative. We are only too happy to have found a local, reliable vet who we are more than pleased with. A word of advice; remember, your pet is part of your family. You wouldn??t give them second-class care, why would you do that to your pet at Banfield?

1
★☆☆☆☆

Our experience at Banfield Hospital in North Attleboro, MA was nothing short of a nightmare. When I initially made the appointment I asked for a time when it was not busy because I wanted to spare our kitten any unnecessary stress and anxiety. The Banfield experience was anything but that. The environment was extremely noisy with doors slamming, dogs barking and too much stress and commotion for any person let alone any animal. While waiting to be seen a dog messed on the floor only to have an employee pick up the mess and not disinfect or wash down the area.

We were brought into the exam room and they put on an introductory video for us. I told the vet tech the video was useless because the noise level was so high we could not hear anything. The vet tech came into the room with an attitude. What happened to being polite and courteous to the customer? We talked about cutting the kitten??s toenails and were quoted a price which was lower than what they charged us. We were not happy with the way the cat was scruffed into the backroom. Why couldn??t this procedure have been done in front of us?

After our kitten??s exam they pushed unnecessary ear medicine and flea and tick preventative on us to a tune of $34.34. We told the cashier that ear medicine was never discussed in our visit. She checked with the vet and again came back and told us we needed it. I told her I did not want the flea and tick preventative because the kitten was an indoor animal and there were no fleas and ticks in my house. It was the dead of winter. Again, the medication was forced on us. She put it in a bag and handed it to us. We left the store some $425.52 in the hole. Upon reaching home some 20 minutes later, we received a telephone call telling us that the cat needed medicine because she had coccidia. Back to Banfield. Couldn??t someone there with some experience have told us to wait for the results of the blood work? Obviously not, there was no one there who had that kind of experience. The majority of the workforce there were young inexperienced kids.

The next day, being unhappy with the Banfield experience, I called customer service only to have the representative laugh at me when I explained my situation. I wanted them to refund my money for the unnecessary medication which I had not opened as it was still sitting on my dining room table. I was told that Banfield??s policy states that they will not refund money for any medication once it has left the store. They said it was posted in the store and basically I was out of luck. Out of luck alright, to the tune of $34.34. I called numerous times and even spoke to the veterinarian only to be told that they would not take it back because they did not know if I had stored it properly. Somehow this does not sound like good business practice to me. Word of mouth is one of their best advertising tools. Banfield missed the boat on this one. The local drugstore would take a prescription back if it was not opened and returned within 24 hours, but a so-called animal hospital would not. Something is wrong here. I asked for a refund of the wellness plan because their claim to be a hospital is anything but that. At a hospital someone is on duty 24 hours/day, 7 days a week; not at this place. We bought into a plan that covered spaying only to find out later that other services; namely, declawing of a kitten usually requires someone to say overnight and care for them. No one does that here. Once we got off the wellness plan, we had to pay the daily rates which were outrageous, some $217.85 later. Our whole intention in going to this facility was to try to save money, not to be robbed pointblank.

We have since moved on to a local vet only to confirm our claims that the kitten did not need the ear medicine and the flea and tick preventative. We are only too happy to have found a local, reliable vet who we are more than pleased with. A word of advice; remember, your pet is part of your family. You wouldn??t give them second-class care, why would you do that to your pet at Banfield?

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If you go here, be prepared to be raped in the wallet. They are horrible con artists only after your money. They're a business, not a hospital who actually cares about animals. They only care about one thing, how much money they can take you for. The vets aren't even worth it, and everytime I stop into this petsmart (I shop there often, but stopped going to Banfield long ago.) they have new people working. So something must be going on behind the scenes that they can't even hold onto a staff, you know? I see people waiting at their counter for inordinately long times, looking confused and asking Petsmart employees if they've been forgotten about. Wellness plans are a joke, NOTHING is covered. They stick you with all kinds of hidden fees and costs, and even if your pet dies 3 months in, you're still paying for the year of veterinary costs. Some Banfields might be worth it, but this one is NOT. Staff is Always pushy & rude, and now they're selling this Firstshield garbage like it's gold. No thanks, I'll stick to Advantix..which luckily I can now purchase over the counter at Petsmart now.

1
★☆☆☆☆

If you go here, be prepared to be raped in the wallet. They are horrible con artists only after your money. They're a business, not a hospital who actually cares about animals. They only care about one thing, how much money they can take you for. The vets aren't even worth it, and everytime I stop into this petsmart (I shop there often, but stopped going to Banfield long ago.) they have new people working. So something must be going on behind the scenes that they can't even hold onto a staff, you know? I see people waiting at their counter for inordinately long times, looking confused and asking Petsmart employees if they've been forgotten about. Wellness plans are a joke, NOTHING is covered. They stick you with all kinds of hidden fees and costs, and even if your pet dies 3 months in, you're still paying for the year of veterinary costs. Some Banfields might be worth it, but this one is NOT. Staff is Always pushy & rude, and now they're selling this Firstshield garbage like it's gold. No thanks, I'll stick to Advantix..which luckily I can now purchase over the counter at Petsmart now.

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I found a coupon online on PetSmart??s website for a free checkup and exam at a Banfield Pet Hospital so I thought I'd give them a try with one of my three cats, a less than two year old female who was almost due for her annual exam. My wife made the appointment and while doing so made mention of the coupon we wanted to use to the employee that she spoke with. I arrived for the appointment and showed the coupon to the veterinary assistant before she took down the initial information about my cat. Now I will be honest here as I was with the veterinary assistant; my cat is very docile at home but she is rather psycho with others - hissing, scratching and biting is common. I was assured by the technician that they could handle her without a problem and could even trim her nails, for a fee of course, while she was in for the exam. I agreed to the nail trimming however I was then told there would also be a $16.95 ??additional restraint fee? (???). O.K., so I agreed to pay the fee (although it seems a bit ridiculous) as I didn't really expect to get out the door for free and I really wanted to get her the checkup and the nail trimming. The technician then strongly suggested I do a round of vaccinations that this cat isn't due for on one until late August, and on the other in September, so I declined. She was a little pushy about it but I politely declined and advised her that I??d want to check with my wife first and would return at another time to do so. The technician then picked up my cat??s carrier and takes her into a back room and as the door closes behind her I realized that this facility treats animals out of sight and away from the owners view. I don't know why this is as I have made over a dozen and a half trips to different veterinarians with various pets throughout the years and have never once seen this. While waiting for my cat I was feeling a bit pressured with regard to the vaccinations so between that and the mystery treatment scenario I had just about made up my mind that this first visit was also going to be my last. Just a few minutes after she left the technician left the room only to return to suggest the vaccines again saying that they had just started trying to get my cat out of the carrier and that based on her temperament it would be easier on everyone to get them done all at once. I declined, again, only to have the technician leave the room and return to suggest them again. I declined for the last time and then while I sat in the waiting room and they had apparently gotten her out of the carrier, I could hear someone, I assume the veterinarian, struggling with my kitty and sounding very frustrated and impatient. I overheard this person say "this is ridiculous, and he's not even doing the vaccinations", and after about a minute of hearing them struggle with my cat this person exclaimed "I'm done". The technician then returned to the waiting room a few minutes later with my cat to tell me that they weren't able to do anything, not the examination, not the nail trimming, nothing. I said O.K. and asked what they suggest I do. The technician stated that the veterinarian was writing up an estimate for me to have her come back and be sedated to be examined and to perform the nail trimming. At this point, after they have given up the technician informed me that the coupon I had was not valid as they are not ??part of the chain? and that I??d be expected to pay $56.90 for the visit; $39.95 for the exam and $16.95 for the ??additional restraint fee.? I told the technician I disagreed and that I??d like to see this mystery veterinarian. As aggravated as I was I kept my cool and heard the veterinarian out on how she proposed to treat my cat should we return. The explanation came down to $425 worth of services which is absolutely ludicrous, even for an aggressive cat such as mine. I knew this was not happening so I asked what the cost for today??s visit was and was told the same amount. I questioned why this was and was told it was because the coupon could not be accepted and that she had already contacted the owner and confirmed this. I stood my ground and just flat out said I was unwilling to pay for a free exam that they didn??t even perform. The veterinarian left the room and came back with a story about how she??d instead charge me just a $19.95 ??service charge? for the visit and explain it to the owner later. Let??s just say my best recommendation to anyone reading this who was considering visiting this or any other Banfield Pet Hospital would be to rethink that and steer clear of this place. While my experience may be limited to this location, something tells me based on the sense I got from this place that they are to veterinary care what McDonalds is to gourmet food. Find yourself a good local veterinarian who loves pets and isn??t only concerned with making money.

1
★☆☆☆☆

I found a coupon online on PetSmart??s website for a free checkup and exam at a Banfield Pet Hospital so I thought I'd give them a try with one of my three cats, a less than two year old female who was almost due for her annual exam. My wife made the appointment and while doing so made mention of the coupon we wanted to use to the employee that she spoke with. I arrived for the appointment and showed the coupon to the veterinary assistant before she took down the initial information about my cat. Now I will be honest here as I was with the veterinary assistant; my cat is very docile at home but she is rather psycho with others - hissing, scratching and biting is common. I was assured by the technician that they could handle her without a problem and could even trim her nails, for a fee of course, while she was in for the exam. I agreed to the nail trimming however I was then told there would also be a $16.95 ??additional restraint fee? (???). O.K., so I agreed to pay the fee (although it seems a bit ridiculous) as I didn't really expect to get out the door for free and I really wanted to get her the checkup and the nail trimming. The technician then strongly suggested I do a round of vaccinations that this cat isn't due for on one until late August, and on the other in September, so I declined. She was a little pushy about it but I politely declined and advised her that I??d want to check with my wife first and would return at another time to do so. The technician then picked up my cat??s carrier and takes her into a back room and as the door closes behind her I realized that this facility treats animals out of sight and away from the owners view. I don't know why this is as I have made over a dozen and a half trips to different veterinarians with various pets throughout the years and have never once seen this. While waiting for my cat I was feeling a bit pressured with regard to the vaccinations so between that and the mystery treatment scenario I had just about made up my mind that this first visit was also going to be my last. Just a few minutes after she left the technician left the room only to return to suggest the vaccines again saying that they had just started trying to get my cat out of the carrier and that based on her temperament it would be easier on everyone to get them done all at once. I declined, again, only to have the technician leave the room and return to suggest them again. I declined for the last time and then while I sat in the waiting room and they had apparently gotten her out of the carrier, I could hear someone, I assume the veterinarian, struggling with my kitty and sounding very frustrated and impatient. I overheard this person say "this is ridiculous, and he's not even doing the vaccinations", and after about a minute of hearing them struggle with my cat this person exclaimed "I'm done". The technician then returned to the waiting room a few minutes later with my cat to tell me that they weren't able to do anything, not the examination, not the nail trimming, nothing. I said O.K. and asked what they suggest I do. The technician stated that the veterinarian was writing up an estimate for me to have her come back and be sedated to be examined and to perform the nail trimming. At this point, after they have given up the technician informed me that the coupon I had was not valid as they are not ??part of the chain? and that I??d be expected to pay $56.90 for the visit; $39.95 for the exam and $16.95 for the ??additional restraint fee.? I told the technician I disagreed and that I??d like to see this mystery veterinarian. As aggravated as I was I kept my cool and heard the veterinarian out on how she proposed to treat my cat should we return. The explanation came down to $425 worth of services which is absolutely ludicrous, even for an aggressive cat such as mine. I knew this was not happening so I asked what the cost for today??s visit was and was told the same amount. I questioned why this was and was told it was because the coupon could not be accepted and that she had already contacted the owner and confirmed this. I stood my ground and just flat out said I was unwilling to pay for a free exam that they didn??t even perform. The veterinarian left the room and came back with a story about how she??d instead charge me just a $19.95 ??service charge? for the visit and explain it to the owner later. Let??s just say my best recommendation to anyone reading this who was considering visiting this or any other Banfield Pet Hospital would be to rethink that and steer clear of this place. While my experience may be limited to this location, something tells me based on the sense I got from this place that they are to veterinary care what McDonalds is to gourmet food. Find yourself a good local veterinarian who loves pets and isn??t only concerned with making money.

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Banfield The Pet Hospital I have no comment on their techincal skills or customer service ------------------------------------------------------------

1
★☆☆☆☆

Banfield The Pet Hospital I have no comment on their techincal skills or customer service ------------------------------------------------------------

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Dr. Friedman is excellent, she has treated both of my dogs and my cat for years. Very friendly staff, clean, they do things right. A lot more thorough than any place I have ever been. Probably costs a little more but worth it!

4
★★★★☆

Dr. Friedman is excellent, she has treated both of my dogs and my cat for years. Very friendly staff, clean, they do things right. A lot more thorough than any place I have ever been. Probably costs a little more but worth it!

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Message from Banfield Pet Hospital

Doctor hours may vary from hospital hours. Please call ahead in urgent situations to verify that a doctor is available before leaving for a hospital. Banfield Pet Hospital® - Our veterinarians are proud to partner with you to proactively monitor the health and wellness of the pets you love. From thorough physical exams and lab work-ups, to dental cleanings, X-rays and surgery, our full-service pet hospital is committed to the long-term health of your pet. Let us show you how an Optimum Wellness Plan® can ensure ongoing preventive care for your pet, at every life and health stage.

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