Via Incorporated

★★★★★
Dryer parts, Electric Stoves, Electrical Appliances, Gas Burner, Home Electrics, Household appliances, Microwave parts, Oven Parts, Ovens, Pizza Ovens. Appliance Repair- All Brands, Makes, & Models except Wolf, Viking and Dacor.
38.991 -76.6947
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410-451-4104

2124 Baldwin Ave

Crofton, MD

21114

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The ice maker on my kitchen-aid refrigerator was not making any ice at all. VIA came out and replaced a part and now I have ice ! Quick service and was fixed in one day.

5
★★★★★

The ice maker on my kitchen-aid refrigerator was not making any ice at all. VIA came out and replaced a part and now I have ice ! Quick service and was fixed in one day.

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.

We called Via though Jenn Air to service a broken burner on our cooktop. The first tech came and misdiagnosed the problem. A week later, a second tech came and diagnosed the problem correctly. He ordered a new part. A third tech came, agreed with the assessment of the second tech and tried to fix the cooktop.

He told me that the cooktop is too old and can't be taken apart to be serviced. This may or may not be true. After taking 3 days off of work only to learn that it can't be fixed was disconcerting but, hey, it's possible.

That tech left and when I went to clean up after him (None of the 3 techs cleaned up after their work.) I realized that he had broken the knob on the remaining working front burner.

So, in a nutshell, 3 visits and my cooktop is in worse shape than when I called Via. When I called to explain and try to get a refund, they refused to refund the service fee, which I thought was a fair ask, since it's now going to cost me more to fix. (Not to mention the time that was lost waiting for 3 different visits.)

If you want your broken appliance broken worse, call Via.

1
★☆☆☆☆

We called Via though Jenn Air to service a broken burner on our cooktop. The first tech came and misdiagnosed the problem. A week later, a second tech came and diagnosed the problem correctly. He ordered a new part. A third tech came, agreed with the assessment of the second tech and tried to fix the cooktop.

He told me that the cooktop is too old and can't be taken apart to be serviced. This may or may not be true. After taking 3 days off of work only to learn that it can't be fixed was disconcerting but, hey, it's possible.

That tech left and when I went to clean up after him (None of the 3 techs cleaned up after their work.) I realized that he had broken the knob on the remaining working front burner.

So, in a nutshell, 3 visits and my cooktop is in worse shape than when I called Via. When I called to explain and try to get a refund, they refused to refund the service fee, which I thought was a fair ask, since it's now going to cost me more to fix. (Not to mention the time that was lost waiting for 3 different visits.)

If you want your broken appliance broken worse, call Via.

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.

My dishwasher was making funny noises, and AJ came out and serviced it on Tuesday and now it is working properly. He did wonders! It was great service, he was very professional and on time.

5
★★★★★

My dishwasher was making funny noises, and AJ came out and serviced it on Tuesday and now it is working properly. He did wonders! It was great service, he was very professional and on time.

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.

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will be recommending Via Appliance Repair to all my friends and family.

5
★★★★★

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will be recommending Via Appliance Repair to all my friends and family.

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.

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will recommend this place to all my friends who need their appliance repaired.

5
★★★★★

It took Chris 5 minutes to fix the light issue in my refrigerator, it was quick and great service. I will recommend this place to all my friends who need their appliance repaired.

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.

"Ricky did a fantastic job with my unit. My unit now works great and and his present was fantastic as well. 100% positive experience all the way around
Thanks"

5
★★★★★

"Ricky did a fantastic job with my unit. My unit now works great and and his present was fantastic as well. 100% positive experience all the way around
Thanks"

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.

Service today was great, everything was done in a professional way and it was a good experience. I just wanted to leave a note of appreciation for the job well done.

5
★★★★★

Service today was great, everything was done in a professional way and it was a good experience. I just wanted to leave a note of appreciation for the job well done.

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.

Everything was great and worked out, refrigerator is now working properly. I am surprised at how fast they were able to do it and I am glad I was recommended by them by my friends.

5
★★★★★

Everything was great and worked out, refrigerator is now working properly. I am surprised at how fast they were able to do it and I am glad I was recommended by them by my friends.

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.

My refrigerator is now working properly and I am very pleased with the service. I will highly recommend this place to other people. Thank you again.

5
★★★★★

My refrigerator is now working properly and I am very pleased with the service. I will highly recommend this place to other people. Thank you again.

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.

Everything was fabulous and the 2 technicians gave great information and very knowledgeable. Refrigerator is now working properly !

5
★★★★★

Everything was fabulous and the 2 technicians gave great information and very knowledgeable. Refrigerator is now working properly !

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.

My service today was great tech was very nice and completely fixed my range that hasn't been working for a while now after using another service company. Thanks Via Appliance Repair!

5
★★★★★

My service today was great tech was very nice and completely fixed my range that hasn't been working for a while now after using another service company. Thanks Via Appliance Repair!

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.

These people are thieves. Do not use them.
We have a refrigerator with a broken ice-maker. Whirlpool told us it would cost $50 to repair. The technical came out and assessed the repair at $400. When we declined to repair the ice-maker, he charged us $120 to for the service call. We even have an insurance policy, but it would not cover Via as they are not a vendor they support. We lost $120.00 for nothing.

1
★☆☆☆☆

These people are thieves. Do not use them.
We have a refrigerator with a broken ice-maker. Whirlpool told us it would cost $50 to repair. The technical came out and assessed the repair at $400. When we declined to repair the ice-maker, he charged us $120 to for the service call. We even have an insurance policy, but it would not cover Via as they are not a vendor they support. We lost $120.00 for nothing.

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.

The staff at Via Appliance Repair was able to come in late notice to fix my gas burner since I needed it done right away. Thank you for going above and beyond, while other repair shops refuse to take me in on a late notice.

5
★★★★★

The staff at Via Appliance Repair was able to come in late notice to fix my gas burner since I needed it done right away. Thank you for going above and beyond, while other repair shops refuse to take me in on a late notice.

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.

I really appreciate the hard word the guys at Via Appliance Repair has done for me. They helped fix my custom made pizza oven in my house quick and easy. That is amazing work and seems to me like a cool art.

5
★★★★★

I really appreciate the hard word the guys at Via Appliance Repair has done for me. They helped fix my custom made pizza oven in my house quick and easy. That is amazing work and seems to me like a cool art.

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.

I finally got my washing machine fixed because of Via Appliance. They were able to find the reason why it stopped working and that is truly awesome. I finally can wash my clothes instead of doing it at the laundry mat.

5
★★★★★

I finally got my washing machine fixed because of Via Appliance. They were able to find the reason why it stopped working and that is truly awesome. I finally can wash my clothes instead of doing it at the laundry mat.

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.

Absolutely loveeeeed Ricky and thrilled with his work. Wanted everyone to know how great of a job he did. Thank you so much for your work you have done.

5
★★★★★

Absolutely loveeeeed Ricky and thrilled with his work. Wanted everyone to know how great of a job he did. Thank you so much for your work you have done.

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.

Technician Shane explained everything to me, he told me everything that was not working he repaired my dryer which I am so thankful for. I am very busy and dont have time to be hanging up clothes.

5
★★★★★

Technician Shane explained everything to me, he told me everything that was not working he repaired my dryer which I am so thankful for. I am very busy and dont have time to be hanging up clothes.

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.

Mike was incredible in fixing my dishwasher first time out he brought parts with him and was quick and neat. Now I dont have to wash my dishes by hand.

5
★★★★★

Mike was incredible in fixing my dishwasher first time out he brought parts with him and was quick and neat. Now I dont have to wash my dishes by hand.

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.

EVERYTHING WENT VERY VERY GOOD. RICKEY WAS GREAT, DISHWASHER IS NOW WORKING. RICKY CORRECTED THE PROBLEM ON THE REFRIGERATOR, NOW I'M ABLE TO TO Use IT THANK HAVENS !

5
★★★★★

EVERYTHING WENT VERY VERY GOOD. RICKEY WAS GREAT, DISHWASHER IS NOW WORKING. RICKY CORRECTED THE PROBLEM ON THE REFRIGERATOR, NOW I'M ABLE TO TO Use IT THANK HAVENS !

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.

My range and my washer are now fixed after todays service . The person who came was awesome I only had to take one day off work and both of my appliances were fixed.

5
★★★★★

My range and my washer are now fixed after todays service . The person who came was awesome I only had to take one day off work and both of my appliances were fixed.

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.

My experience was excellent everything is now working properly the way it should be. The guy who came was really great.

5
★★★★★

My experience was excellent everything is now working properly the way it should be. The guy who came was really great.

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.

I like that they called me to see how everything was working. I let them know that everything was working good the young man who came to the house was very professional and polite and he cleaned up after himself. I didnt have to do anything.

5
★★★★★

I like that they called me to see how everything was working. I let them know that everything was working good the young man who came to the house was very professional and polite and he cleaned up after himself. I didnt have to do anything.

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.

Our technician Danny was very polite and fixed our unit the same day he came out to look at what was wrong. Between and the service and the technician everything went great.

5
★★★★★

Our technician Danny was very polite and fixed our unit the same day he came out to look at what was wrong. Between and the service and the technician everything went great.

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.

I hope everything is working I haven't tried to use my range yet, but the service was great over all. Technician was on time, and the office did a wonderful job with setting up my appointment.

5
★★★★★

I hope everything is working I haven't tried to use my range yet, but the service was great over all. Technician was on time, and the office did a wonderful job with setting up my appointment.

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.

Service was fantastic and my unit is now runing perfectly after your servcie has been provided thank you.

5
★★★★★

Service was fantastic and my unit is now runing perfectly after your servcie has been provided thank you.

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.

I have to wait 24 hours before turning the freezer back on but the technicians did a great job! Mike and Dan knew exactly what was wrong with freezer. and they were able to fix it right on the spot.

5
★★★★★

I have to wait 24 hours before turning the freezer back on but the technicians did a great job! Mike and Dan knew exactly what was wrong with freezer. and they were able to fix it right on the spot.

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Burners are now working properly after my experience today with VIA Appliance. Thank you so much for coming out here.

5
★★★★★

Burners are now working properly after my experience today with VIA Appliance. Thank you so much for coming out here.

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.

Very pleased with tech. Was very nice and both units are working now. So happy with your company. You don't find a good compnay too often but it is always a pleasure talking them and love the system and the employees. Great tech.

5
★★★★★

Very pleased with tech. Was very nice and both units are working now. So happy with your company. You don't find a good compnay too often but it is always a pleasure talking them and love the system and the employees. Great tech.

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.

Didn't expect everything to go well. but everything is now working properly. The tech was very knowledgebale, Let me knwo what was wrong and why and how to prevent certain things from happening.

5
★★★★★

Didn't expect everything to go well. but everything is now working properly. The tech was very knowledgebale, Let me knwo what was wrong and why and how to prevent certain things from happening.

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.

Everything was great. The unit works now.

5
★★★★★

Everything was great. The unit works now.

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.

Amazing unit now. Works properly and overall everything was awesome.

5
★★★★★

Amazing unit now. Works properly and overall everything was awesome.

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.

Although I am frustrated that the part is on back order with no estimate time of arrival, I understand it's not their fault. I am grateful for them. They are wonderful people and think the world of them.

5
★★★★★

Although I am frustrated that the part is on back order with no estimate time of arrival, I understand it's not their fault. I am grateful for them. They are wonderful people and think the world of them.

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Mike was very professional and I appreciate the good service when I receive it. I will recommend to all my friends.

5
★★★★★

Mike was very professional and I appreciate the good service when I receive it. I will recommend to all my friends.

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Mike diagnosed the problem fast and I loved him! I only want Mike to come back and fix my unit. I believe they sent me out the best tech.

5
★★★★★

Mike diagnosed the problem fast and I loved him! I only want Mike to come back and fix my unit. I believe they sent me out the best tech.

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Jarrett was an amazing technician and has a great personality. He went the extra yard for us and we appreciate him very much.

5
★★★★★

Jarrett was an amazing technician and has a great personality. He went the extra yard for us and we appreciate him very much.

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Mike was very good. I appreciate him. The staff is friendly. If I ever need another repair, I hope that Mike is the one to come out and service the unit.

5
★★★★★

Mike was very good. I appreciate him. The staff is friendly. If I ever need another repair, I hope that Mike is the one to come out and service the unit.

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Amanda is a blessing and very special. She was very helpful with the repair.

5
★★★★★

Amanda is a blessing and very special. She was very helpful with the repair.

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Danny was a great technician. He did an excellent job and did not complain while he was here, but did the work and completed with a smile.

5
★★★★★

Danny was a great technician. He did an excellent job and did not complain while he was here, but did the work and completed with a smile.

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I am getting a replacement unit but was very pleased with Max's service. He was very hard-working and appreciate how Max went over options with me.

5
★★★★★

I am getting a replacement unit but was very pleased with Max's service. He was very hard-working and appreciate how Max went over options with me.

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I am very pelased with the service I received from Via Appliance Repair. Mark was prompt, professional, and friendly. He immediately instilled confidence by the way he worked in our home. It's very rare to experience this level of service and will certainly use Via for any future appliances that need repair and recommend them to all my friends.

5
★★★★★

I am very pelased with the service I received from Via Appliance Repair. Mark was prompt, professional, and friendly. He immediately instilled confidence by the way he worked in our home. It's very rare to experience this level of service and will certainly use Via for any future appliances that need repair and recommend them to all my friends.

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They do a great job with our work and thank you for being a valuable partner with Lowes. I greatly appreciate the technicians and high standards.

5
★★★★★

They do a great job with our work and thank you for being a valuable partner with Lowes. I greatly appreciate the technicians and high standards.

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Katie is a very special person and I thank her for working at VIA because of her, we got the washing machine fixed. Please keep up the good work.

5
★★★★★

Katie is a very special person and I thank her for working at VIA because of her, we got the washing machine fixed. Please keep up the good work.

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Danny was a great technician and he gives us great props. He also stated we have a great team on our hand!

5
★★★★★

Danny was a great technician and he gives us great props. He also stated we have a great team on our hand!

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She was very pleased with Mikes service from VIA appliance. He knew what he was doing and explained everything in a way that made sense to him. Ms. M said she was so impressed with Mike he is going to insist for VIA appliance for all future repairs.

5
★★★★★

She was very pleased with Mikes service from VIA appliance. He knew what he was doing and explained everything in a way that made sense to him. Ms. M said she was so impressed with Mike he is going to insist for VIA appliance for all future repairs.

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Shane did an excellent job on her mothers unit. Her mother is 74 years old and was frazzled because the unit wasnt working. Shane was soooo nice to her and helped her out a great deal and she really appreciates him.

5
★★★★★

Shane did an excellent job on her mothers unit. Her mother is 74 years old and was frazzled because the unit wasnt working. Shane was soooo nice to her and helped her out a great deal and she really appreciates him.

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I use the veterinary services for regular health maintenance. They're caring, professional, and well-informed. All questions are answered with concern and respect.

5
★★★★★

I use the veterinary services for regular health maintenance. They're caring, professional, and well-informed. All questions are answered with concern and respect.

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Wanted to thank Shane for his great and steady focus on working on the unit until he found out what was wrong with it. She said Shane was very professional and he was able to fix the unit on the spot.

5
★★★★★

Wanted to thank Shane for his great and steady focus on working on the unit until he found out what was wrong with it. She said Shane was very professional and he was able to fix the unit on the spot.

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Donovan was very pleasant and did a wonderful job at checking out her refrigerator. If she needs another service call she would love to have Donovan come back out to do the repair.

5
★★★★★

Donovan was very pleasant and did a wonderful job at checking out her refrigerator. If she needs another service call she would love to have Donovan come back out to do the repair.

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Mike was a great technician and was very happy with our service. She stated that in the end she was glad she had a problem with her unit because she got to meet such a nice and wonderful person.

5
★★★★★

Mike was a great technician and was very happy with our service. She stated that in the end she was glad she had a problem with her unit because she got to meet such a nice and wonderful person.

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Thank you to all of you for assisting me with my recent washer repair problem, I especially want to thank Jarrett a very special service technician. Jarrett quickly isolated the problem and was able to correct the long drain error problem. My wife has physical limitations so the laundry is now my responsibility. Jarrett was polite, kind, and you have no idea how much help he was to me. You are a great technician and person you have a good heart for helping people.

5
★★★★★

Thank you to all of you for assisting me with my recent washer repair problem, I especially want to thank Jarrett a very special service technician. Jarrett quickly isolated the problem and was able to correct the long drain error problem. My wife has physical limitations so the laundry is now my responsibility. Jarrett was polite, kind, and you have no idea how much help he was to me. You are a great technician and person you have a good heart for helping people.

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Message from Via Incorporated

Expect to see one of our well-dressed, good-looking technicians in your home soon.

More about Via Incorporated

We are Whirlpool's preferred service provider for the Baltimore-Washington Metropolitan Area. We offer web status updates via email and web interfaces. Serving areas including Columbia, Ellicott City, Severna Park, and Silver Spring.

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