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Diane's Doll House

102 N Lafayette St South Lyon, MI

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Eb Games

44125 W 12 Mile Rd Novi, MI

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this store is located inside the twelve oaks mall. The phone # is actually (248)347-1041

My brother bought a bunny from this store for my daughter. We put new batteries in, it hopped for 3 seconds, then died. My bro didn't have the receipt, but he tried to exchange it (it had been within 30 days). They said they will not take it back. he bought it on a credit card, they said they can't look it up. He told the guy at the store that the bunny does not function, it does not work, they said there's nothing they can do.

So I called the guy at the store to complain and the guy who works here, Pap, kept putting me on hold to flirt with some girl there who apparently is going to Western for college and is going into marketing. So rude to put a customer on hold like this. All I wanted was the customer service/corp # and I had to listen to his ridiculous flirting. He finally got me a #, but when I called, it wasn't even the right #. Highly unethical people at this store. crappy merchandise. I called another Go! Toys and Games store in another state and this other store told me that "Pap" not being able to look up the purchase without a receipt and not exchanging the item was a LIE. So now I'm really frustrated.

0
★☆☆☆☆

this store is located inside the twelve oaks mall. The phone # is actually (248)347-1041

My brother bought a bunny from this store for my daughter. We put new batteries in, it hopped for 3 seconds, then died. My bro didn't have the receipt, but he tried to exchange it (it had been within 30 days). They said they will not take it back. he bought it on a credit card, they said they can't look it up. He told the guy at the store that the bunny does not function, it does not work, they said there's nothing they can do.

So I called the guy at the store to complain and the guy who works here, Pap, kept putting me on hold to flirt with some girl there who apparently is going to Western for college and is going into marketing. So rude to put a customer on hold like this. All I wanted was the customer service/corp # and I had to listen to his ridiculous flirting. He finally got me a #, but when I called, it wasn't even the right #. Highly unethical people at this store. crappy merchandise. I called another Go! Toys and Games store in another state and this other store told me that "Pap" not being able to look up the purchase without a receipt and not exchanging the item was a LIE. So now I'm really frustrated.

 

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