Psychiatric Recovery Pa: Thompson Jannah H MD

★★★☆☆
  • 2550 University Ave W Ste 229n

    Saint Paul, MN 55114

    Map & Directions
  • 651-645-3115

About Psychiatric Recovery Pa: Thompson Jannah H MD

Hours
Mon-Fri 8am-5pm
2.6667 3
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My daughter was sceduled for a neuro-pych with Dr. Kathleen Quie in December of 2009 . She was reffered by a medical professional . When we showed up for the appointment the front desk staff just ignored us and kept on talking on the phone. I guess I interruped them by asking them for help since they were so busy talking instead of assisting us. The woman that finally seemed to notice us after that was not to happy . When I told her that my daughter had an appointment she told us in return that she was not in the scedule so they found Dr. Quie's sceduler who was dumbfounded as to what happened since she told me that she could have been the only one to have made the appointment. I told her that I KNEW that she had the appointment for that day as when I talked to her on the phone I was told that there was a cancelation for that day and was told that her appt. was from 9-2 p.m. and she sceduled a appt. for a week later to get the results and I asked her if any of that rang a bell and she told me no but that the time for such an appt. was right and so was the sceduled appt. for the results. I was already upset that this had happened but I was even more upset and scocked when she said to me I'm sorry if you were under the impression that you had an appt. !!!!!!!! OMG how unproffesional of her !!!! Instead of admitting her mistake and trying to rectify the situation she blamed ME !!!! This I am told when I told another one of my daughters proffesional people has not been the first time that she had heard of this same thing happening to others at Pych Recovery !!!! I wonder if Dr. Quie is even aware of this. I will attemp to contact a supervisor with my concerns so this will not happen to others. Please be aware when and if you make an appt. there. I would also write a review if you had a problem there also as this should not be tolerataed to be treated like this.

0
★☆☆☆☆

My daughter was sceduled for a neuro-pych with Dr. Kathleen Quie in December of 2009 . She was reffered by a medical professional . When we showed up for the appointment the front desk staff just ignored us and kept on talking on the phone. I guess I interruped them by asking them for help since they were so busy talking instead of assisting us. The woman that finally seemed to notice us after that was not to happy . When I told her that my daughter had an appointment she told us in return that she was not in the scedule so they found Dr. Quie's sceduler who was dumbfounded as to what happened since she told me that she could have been the only one to have made the appointment. I told her that I KNEW that she had the appointment for that day as when I talked to her on the phone I was told that there was a cancelation for that day and was told that her appt. was from 9-2 p.m. and she sceduled a appt. for a week later to get the results and I asked her if any of that rang a bell and she told me no but that the time for such an appt. was right and so was the sceduled appt. for the results. I was already upset that this had happened but I was even more upset and scocked when she said to me I'm sorry if you were under the impression that you had an appt. !!!!!!!! OMG how unproffesional of her !!!! Instead of admitting her mistake and trying to rectify the situation she blamed ME !!!! This I am told when I told another one of my daughters proffesional people has not been the first time that she had heard of this same thing happening to others at Pych Recovery !!!! I wonder if Dr. Quie is even aware of this. I will attemp to contact a supervisor with my concerns so this will not happen to others. Please be aware when and if you make an appt. there. I would also write a review if you had a problem there also as this should not be tolerataed to be treated like this.

Cons: very ,very unprofessional staff

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These people are professionals....They care about me as a patient and a person. They help me with my needs.

2
★★★★★

These people are professionals....They care about me as a patient and a person. They help me with my needs.

Pros: Great Clinic

Cons: No free coffee!!!!!!!

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They have one great care provider on staff that I know of, which is why we go there, but the front desk staff is completely uncaring and irresponsible. They act like they work in a psychiatric warehouse for "throwaway" people.

1
★★☆☆☆

They have one great care provider on staff that I know of, which is why we go there, but the front desk staff is completely uncaring and irresponsible. They act like they work in a psychiatric warehouse for "throwaway" people.

Cons: Getting past the desk staff to talk to your provider is like pulling teeth when your fingers are buttered.

 

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