Kim's Dog Care

★★★☆☆

About Kim's Dog Care

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  • Pet Services

Pets & Animals

Pets & Animals
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I am not sure why she would have been rude to the other lady but I know I have always been on time or early for my appointments. She takes time to answer all my questions. She returns calls even on her days off. She has squeezed my dog in for touch up appointments and has never charged me for them. She does not put our dog (who is a family member) in a kennel there which I love that. She has always gone above and beyond the call of duty and I feel very comfortable bringing him there and so do all my friends.

2
★★★★★

I am not sure why she would have been rude to the other lady but I know I have always been on time or early for my appointments. She takes time to answer all my questions. She returns calls even on her days off. She has squeezed my dog in for touch up appointments and has never charged me for them. She does not put our dog (who is a family member) in a kennel there which I love that. She has always gone above and beyond the call of duty and I feel very comfortable bringing him there and so do all my friends.

Pros: Friendly-Goes out of her way...

Cons: None that I see

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We have been taking our cat to Kim for the last 2 years for her 2 lion cuts every year. I made the appointment and told her that I could drop her off before work around 7:45-7:50.
The morning of the drop off my 2 year old was sick from food poisoning. I was up all night long with her and had been puked on multiple times that morning already. Her father was staying home with her and as I got her settled in with her puke bucket I scrambled to find the cat and headed out to the car in the rain. Can I mention that I am 7 months pregnant on top of it all.

As I get the cat in the car I am less then a block away at 7:59am I get a call from Kim telling me to skip the appointment. I tried to explain to her that I was less then a block away and that my child was very sick and I was struggling to get out of the house.
Plus, 10 minutes hadn't even passed since I was supposed to drop her off.

Even after I explained to her what was going on she said that she couldn't care less and that I should find myself a new groomer.

I was appauld to say the least. I have never been treated more rudely then Kim treated me that morning.
You would think that after years of service someone would understand being LESS then 10 minutes late because of a family crisis.
There are plenty of groomers around and the only loss is hers. I will be sure to let everyone in this small neighborhood know how she treated me.

0
★☆☆☆☆

We have been taking our cat to Kim for the last 2 years for her 2 lion cuts every year. I made the appointment and told her that I could drop her off before work around 7:45-7:50.
The morning of the drop off my 2 year old was sick from food poisoning. I was up all night long with her and had been puked on multiple times that morning already. Her father was staying home with her and as I got her settled in with her puke bucket I scrambled to find the cat and headed out to the car in the rain. Can I mention that I am 7 months pregnant on top of it all.

As I get the cat in the car I am less then a block away at 7:59am I get a call from Kim telling me to skip the appointment. I tried to explain to her that I was less then a block away and that my child was very sick and I was struggling to get out of the house.
Plus, 10 minutes hadn't even passed since I was supposed to drop her off.

Even after I explained to her what was going on she said that she couldn't care less and that I should find myself a new groomer.

I was appauld to say the least. I have never been treated more rudely then Kim treated me that morning.
You would think that after years of service someone would understand being LESS then 10 minutes late because of a family crisis.
There are plenty of groomers around and the only loss is hers. I will be sure to let everyone in this small neighborhood know how she treated me.

Pros: CLose to our house

Cons: Kim was BEYOND rude to me in a time of family crisis.

 

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