Summit Spray Foam

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Home Construction & Remodeling

Home Construction & Remodeling
More choices in Duluth:
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S & S Roofing & Home Repair

6755 Peachtree Industrial Blvd Doraville, GA

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Cranor Roofing

3700 Burnette Park Dr Suwanee, GA

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In the fall of 2010, I was informed my home (which is used as a rental) had a roof leak. Panicked I called Greg Klein with Duluth Roofing. We met at my rental while I was in town visiting. .
Greg was prompt, honest, and offered budget friendly fixes.I agreed and paid Greg to do the job. This fall (2011), I inquired with Greg again to see if he could check the condition of the roof. He reported back that there were a few new cracks that needed to be caulked and that the gutters needed to be cleaned. He quoted me a price, I agreed and immediately submitted for payment.
I received an email back stating all work was complete.
I asked my tenants if the gutters were cleaned. My tenant snapped some photos of the gutters and text messaged them to me. They were grossly overgrown with small baby maple trees and briming with debris. I politely emailed Greg and explained that the gutters were not cleaned out and I was nervous that the cracks were not filled.
He was polite and apologized. I was satisfied.
I followed up with my tenants to see that the work had been done and they explained that they came out, scooped out the gutters and whipped the debris all over the walkway, the ground below the gutters, and on the stairs to the home (directly below the gutters). I again went back to Greg, explaining what my tenants were stating. Again, he apologized and stated that he wanted to give me my money back. Greg emailed back that he'd be over there in the AM with cash for my tenants. I thanked him for his professionalism and care in this situation.
The following morning I received a voicemail from Greg in a very different tone. He sounded aggitated, short, and defensive. He stated that we were "making a mountain out of a mole hill" and that he was just at my property and there were no complaints.
I followed up with my tenants immediately to see what went on. When I called,no one had seen anyone come and inspect. No one came to the door, no one spoke to them. My tenant snapped some more pictures of the debris on the groundand they'd already swept off the stairs as it was a hazard.I forwarded these photos to Greg.Instead of just doing the job, it was a half way joke of a job throughout. Clearly, coming and dumping trash on my property is not what "cleaning out the gutters" means.

I never wanted my money back - I wanted the job done. COMPLETELY. I would have been beyond satified if Greg went out there, cleaned up the debris, and admitted that its not how his company operated, apologized and that was it.

He replied that he's no longer speaking to me.
Before this last week, I could have sang Duluth Roofing Company's praises from the mountain tops. I was so pleased that I'd found a professional ally in Duluth, someone I could trust and believe that they were of their word. I was about to contract for them to replace my whole roof next spring to the song of 6K or more.... Now, I can't say that I believe them, trust them, or think they're of their word...nor can I ever recommend Duluth Roofing Company to ANYONE! This was the worlds easiest job and they certainly did screw it up! When all they had to do was clean up after themselves!!!!

[Changed business name to Duluth Roofing: 4502 E Superior St Duluth, MN 55804 - Owner: Greg Klein]

1
★☆☆☆☆

In the fall of 2010, I was informed my home (which is used as a rental) had a roof leak. Panicked I called Greg Klein with Duluth Roofing. We met at my rental while I was in town visiting. .
Greg was prompt, honest, and offered budget friendly fixes.I agreed and paid Greg to do the job. This fall (2011), I inquired with Greg again to see if he could check the condition of the roof. He reported back that there were a few new cracks that needed to be caulked and that the gutters needed to be cleaned. He quoted me a price, I agreed and immediately submitted for payment.
I received an email back stating all work was complete.
I asked my tenants if the gutters were cleaned. My tenant snapped some photos of the gutters and text messaged them to me. They were grossly overgrown with small baby maple trees and briming with debris. I politely emailed Greg and explained that the gutters were not cleaned out and I was nervous that the cracks were not filled.
He was polite and apologized. I was satisfied.
I followed up with my tenants to see that the work had been done and they explained that they came out, scooped out the gutters and whipped the debris all over the walkway, the ground below the gutters, and on the stairs to the home (directly below the gutters). I again went back to Greg, explaining what my tenants were stating. Again, he apologized and stated that he wanted to give me my money back. Greg emailed back that he'd be over there in the AM with cash for my tenants. I thanked him for his professionalism and care in this situation.
The following morning I received a voicemail from Greg in a very different tone. He sounded aggitated, short, and defensive. He stated that we were "making a mountain out of a mole hill" and that he was just at my property and there were no complaints.
I followed up with my tenants immediately to see what went on. When I called,no one had seen anyone come and inspect. No one came to the door, no one spoke to them. My tenant snapped some more pictures of the debris on the groundand they'd already swept off the stairs as it was a hazard.I forwarded these photos to Greg.Instead of just doing the job, it was a half way joke of a job throughout. Clearly, coming and dumping trash on my property is not what "cleaning out the gutters" means.

I never wanted my money back - I wanted the job done. COMPLETELY. I would have been beyond satified if Greg went out there, cleaned up the debris, and admitted that its not how his company operated, apologized and that was it.

He replied that he's no longer speaking to me.
Before this last week, I could have sang Duluth Roofing Company's praises from the mountain tops. I was so pleased that I'd found a professional ally in Duluth, someone I could trust and believe that they were of their word. I was about to contract for them to replace my whole roof next spring to the song of 6K or more.... Now, I can't say that I believe them, trust them, or think they're of their word...nor can I ever recommend Duluth Roofing Company to ANYONE! This was the worlds easiest job and they certainly did screw it up! When all they had to do was clean up after themselves!!!!

[Changed business name to Duluth Roofing: 4502 E Superior St Duluth, MN 55804 - Owner: Greg Klein]

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