Southlake Cleaners & Laundry

★☆☆☆☆
  • 20619 Torrence Chapel Rd # B10

    Cornelius, NC 28031

    Map & Directions
  • 704-896-7516

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Southlake Cleaners provided, by far, the WORST experience with a business that I??ve ever had. After my family had given them more than 10 years of loyal business, they ruined my suit and refused to take responsibility for it. When I asked them to replace it, they strung me along, called me a liar, and ultimately refused to do it.

I brought in the pants of a suit and Southlake Cleaners lost them, effectively destroying an expensive Boss suit. I made numerous trips out of my way to find replacement pants, with everybody telling me the same thing: the pants could not be matched to the jacket??a suit is a single article of clothing, and replacement pants would not make it whole again. So, after I had patiently played by all the rules (I waited for thirty days for someone to return the pants, I even PAID for the cleaning of the pants I never received) they still refused to replace the suit they ruined. In fact, at this point, they even began accusing me of somehow trying to take advantage of the system (how could I have? I bring in one pair of pants to get another? That??s a great con?). They even made numerous attempts to pawn another pair of pants off on me??a pair of pants that they obviously lost from another customer??s order. Eventually, I was told they would contribute $80 to a $150 pair of pants, which was the equivalent of me being stuck with a $70 dollar bill for a mismatched suit.

So to recap, Southlake Cleaners ruined an expensive suit, refused to take responsibility for their actions, and then threw accusations at me. If they treated me this way, they will treat you this way. There are dry cleaners on almost every corner??do not use this one. Southlake Cleaners and owner Peggy Burrell do not deserve your business.

1
★☆☆☆☆

Southlake Cleaners provided, by far, the WORST experience with a business that I??ve ever had. After my family had given them more than 10 years of loyal business, they ruined my suit and refused to take responsibility for it. When I asked them to replace it, they strung me along, called me a liar, and ultimately refused to do it.

I brought in the pants of a suit and Southlake Cleaners lost them, effectively destroying an expensive Boss suit. I made numerous trips out of my way to find replacement pants, with everybody telling me the same thing: the pants could not be matched to the jacket??a suit is a single article of clothing, and replacement pants would not make it whole again. So, after I had patiently played by all the rules (I waited for thirty days for someone to return the pants, I even PAID for the cleaning of the pants I never received) they still refused to replace the suit they ruined. In fact, at this point, they even began accusing me of somehow trying to take advantage of the system (how could I have? I bring in one pair of pants to get another? That??s a great con?). They even made numerous attempts to pawn another pair of pants off on me??a pair of pants that they obviously lost from another customer??s order. Eventually, I was told they would contribute $80 to a $150 pair of pants, which was the equivalent of me being stuck with a $70 dollar bill for a mismatched suit.

So to recap, Southlake Cleaners ruined an expensive suit, refused to take responsibility for their actions, and then threw accusations at me. If they treated me this way, they will treat you this way. There are dry cleaners on almost every corner??do not use this one. Southlake Cleaners and owner Peggy Burrell do not deserve your business.

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