Jensen Tire & Auto

★☆☆☆☆
  • 5430 Red Rock Ln

    Lincoln, NE 68516

    Map & Directions
  • 402-464-0006

About Jensen Tire & Auto

Details
Hours
Mon-Fri 7am-6pm, Sat 7am-5pm

Automotive

Automotive
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I would not recommend this place to anyone. During the sales pitch, I was told that when you buy tires from them, they will put you in the front of the service line for flat repairs. This is not true and when I bring it up, they say that is not their policy and treat me like the liar. Their customer service has always been sub-par but today was a new low. I emailed a complaint to the corporate office because I thought they would like to know how disappointed I was with the service. I received a phone call within minutes which I was impressed with, until I got chewed out. He asked me why any business would guarantee that they would put you in the front of the service line. Again, accusing me of making it up. I will not be going back, and will certainly not recommend them to anyone!

1
★☆☆☆☆

I would not recommend this place to anyone. During the sales pitch, I was told that when you buy tires from them, they will put you in the front of the service line for flat repairs. This is not true and when I bring it up, they say that is not their policy and treat me like the liar. Their customer service has always been sub-par but today was a new low. I emailed a complaint to the corporate office because I thought they would like to know how disappointed I was with the service. I received a phone call within minutes which I was impressed with, until I got chewed out. He asked me why any business would guarantee that they would put you in the front of the service line. Again, accusing me of making it up. I will not be going back, and will certainly not recommend them to anyone!

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I took my daughter's Volkswagon to get a new battery and fix a flat tire yesterday. Not only were they rude and treated me like a dumb female, they were incompetent. They were unable to remove a locking lug nut, which they assured me on the phone they could remove. I had to pick up the car and take it to Big Red Tire where they removed the locking lug nuts and fixed the flat in thirty minutes. What kind of professional tire store can't remove a tire? I wouldn't recommend this place to anyone!!

1
★☆☆☆☆

I took my daughter's Volkswagon to get a new battery and fix a flat tire yesterday. Not only were they rude and treated me like a dumb female, they were incompetent. They were unable to remove a locking lug nut, which they assured me on the phone they could remove. I had to pick up the car and take it to Big Red Tire where they removed the locking lug nuts and fixed the flat in thirty minutes. What kind of professional tire store can't remove a tire? I wouldn't recommend this place to anyone!!

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