Kids Towne Usa

★★☆☆☆
2.0 4
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Kids town usa have been completely changed with a new owner, and now operating as KID-NETIC.

Once you enter Kid Netic you'll see right away that this place is different from other family entertainment centers. they now have multilevel jungle gym, great laser tag room, Chalenging laser maze and 4 stations climbing tower.
The new owners of Kid Netic understand what you're looking for in family entertainment because they're parents, too with lovely 2children.

The New Kid-Netic is much cleaner, and much kids friendly after opening the new section of the gym/open play, and they open 7 days a week!!
I recomend everyone to go and try it out, and you will notice the difference right away.
Have fun!!

Jim

5
★★★★★

Kids town usa have been completely changed with a new owner, and now operating as KID-NETIC.

Once you enter Kid Netic you'll see right away that this place is different from other family entertainment centers. they now have multilevel jungle gym, great laser tag room, Chalenging laser maze and 4 stations climbing tower.
The new owners of Kid Netic understand what you're looking for in family entertainment because they're parents, too with lovely 2children.

The New Kid-Netic is much cleaner, and much kids friendly after opening the new section of the gym/open play, and they open 7 days a week!!
I recomend everyone to go and try it out, and you will notice the difference right away.
Have fun!!

Jim

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The place was actually fun for kids to play, with little kids enjoyed the Jungle gym and older kids liked Laser Tag and Laser Maze. The party host was trying his best, but there was still some left to be desired. There were times all the people were left in the room waiting, as the host disappeared without leaving instructions for the next activity. Adults were not offered pizza, as the pizza was only for kids, yet we had to take home 3 leftover pies. I would have given a mediocre rating as our kids had fun at least.
The worst part came at the end, when we were ready to pay and leave. The manager said a total amount we owe without showing any itemized charge. It didn't sound right to me so I asked to see the receipt. She had to showed the receipt now and of course the total amount was less than what she told us. She would not give us the 10% discount even the receipt clearly stated "10% Summer Party Discount". She said the person who booked our party made a mistake and we were not supposed to get it. The staff who did the booking was called and confirmed the discount was for any party booked before Sep 30th. Obviously there was some mistake in their part, and for any business at this point would honor the discount and give apology to their customers. Not to this manager. She offered some other discount which was less than 10%, also called the Corporate Office who suggested we meet in the middle. We wouldn't settle of course as we don't understand how they can charge an amount that's different from the receipt. She finally had to give in and became really really nasty. She said this about tip: "You have to leave tip. If you don't we will charge 18% to your card." It was really not pleasant to hear and insulting.
The bottom line, any attitude like this would totally ruin your experience for the day. And with a management like that, you can just imagine how the whole place would be operating on a daily basis.

1
★☆☆☆☆

The place was actually fun for kids to play, with little kids enjoyed the Jungle gym and older kids liked Laser Tag and Laser Maze. The party host was trying his best, but there was still some left to be desired. There were times all the people were left in the room waiting, as the host disappeared without leaving instructions for the next activity. Adults were not offered pizza, as the pizza was only for kids, yet we had to take home 3 leftover pies. I would have given a mediocre rating as our kids had fun at least.
The worst part came at the end, when we were ready to pay and leave. The manager said a total amount we owe without showing any itemized charge. It didn't sound right to me so I asked to see the receipt. She had to showed the receipt now and of course the total amount was less than what she told us. She would not give us the 10% discount even the receipt clearly stated "10% Summer Party Discount". She said the person who booked our party made a mistake and we were not supposed to get it. The staff who did the booking was called and confirmed the discount was for any party booked before Sep 30th. Obviously there was some mistake in their part, and for any business at this point would honor the discount and give apology to their customers. Not to this manager. She offered some other discount which was less than 10%, also called the Corporate Office who suggested we meet in the middle. We wouldn't settle of course as we don't understand how they can charge an amount that's different from the receipt. She finally had to give in and became really really nasty. She said this about tip: "You have to leave tip. If you don't we will charge 18% to your card." It was really not pleasant to hear and insulting.
The bottom line, any attitude like this would totally ruin your experience for the day. And with a management like that, you can just imagine how the whole place would be operating on a daily basis.

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i booked my twin 6yo boys' birthday party at kids towne usa in hamilton nj and it was a complete disaster. neither one of the two party hosts assigned to our party did anything besides stand around looking at their watches. when you pay $$$ to have a kids party at a place with a host, you do not expect to corral all your guests and direct them to the next activity yourself. i'm not sure why they even call it a party place. the entire time we were there, there were walk-ins (e.g., kids who pay a small daily fee to play) interrupting the game of laser tag and rock climbing which WE PAID FOR OUR PARTY. when we booked this party, the manager assured me that the attractions would be reserved for the party guests. we've been to a lot of kids parties, and this was by far the worst as far as service goes. our party hosts did nothing to keep the party going, or to keep any semblance of the party. my kids had to tell the game operators that some stranger was trying to take away his laser gun. the pizza was not served until almost 1hr 45 minutes into the party (we had booked a 2 hour party), and they did not bring out the cake without being asked at least 7-8 times. while kids towne is a clean place that can hold a lot of kids, the horrific service made this the worst party ever for myself AND our guests.

1
★☆☆☆☆

i booked my twin 6yo boys' birthday party at kids towne usa in hamilton nj and it was a complete disaster. neither one of the two party hosts assigned to our party did anything besides stand around looking at their watches. when you pay $$$ to have a kids party at a place with a host, you do not expect to corral all your guests and direct them to the next activity yourself. i'm not sure why they even call it a party place. the entire time we were there, there were walk-ins (e.g., kids who pay a small daily fee to play) interrupting the game of laser tag and rock climbing which WE PAID FOR OUR PARTY. when we booked this party, the manager assured me that the attractions would be reserved for the party guests. we've been to a lot of kids parties, and this was by far the worst as far as service goes. our party hosts did nothing to keep the party going, or to keep any semblance of the party. my kids had to tell the game operators that some stranger was trying to take away his laser gun. the pizza was not served until almost 1hr 45 minutes into the party (we had booked a 2 hour party), and they did not bring out the cake without being asked at least 7-8 times. while kids towne is a clean place that can hold a lot of kids, the horrific service made this the worst party ever for myself AND our guests.

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We just attended our first (and last) birthday party at Kids Towne USA. While the website is attractive and the physical structure fun and interesting for free play, the birthday party we attended was disorganized and chaotic. Not only were 2 birthday parties scheduled at the same time along with free play for kids not attending either party, the staff was poorly trained to handle this number of children and facilitate movement among the activities with the children grouped together. While the 'organizer' for the party we attended was assigned, that person shifted twice during the three hour party. Plus, when it was time for pizza, the pizza was not pre-placed for the children and it appeared only one person was serving the 26 children present. The parents were in a separate room. The host had to go into where the children were to keep them from going back out into the play area once they were finished and waiting for the cake. Unlike for most parties at similar places, the cake was held in the back and not on display, plus the parents were not even told when they brought the cake in and started singing to the birthday child.
Several children complained during the party that other kids (not invited to this party) cut in line and the staff did little to encourage fair behavoir. The staff was rude and did little to foster a better atmosphere. The parents hosting this party had to help guide the children to the laser tag area and ensure that all had the opportunity to play because the other party's kids cut in line preventing our kids from participating in this activity.
I would not recommend this facility for birthday parties. Based on what the parents paid, this party was overpriced for the level of customer service (which was horrendous), the poor professionalism of the staff, and the lack of even wanting to address the concerns of the various parents whose kids attended. I will not book a party here and would not recommend this place to anyone.

1
★☆☆☆☆

We just attended our first (and last) birthday party at Kids Towne USA. While the website is attractive and the physical structure fun and interesting for free play, the birthday party we attended was disorganized and chaotic. Not only were 2 birthday parties scheduled at the same time along with free play for kids not attending either party, the staff was poorly trained to handle this number of children and facilitate movement among the activities with the children grouped together. While the 'organizer' for the party we attended was assigned, that person shifted twice during the three hour party. Plus, when it was time for pizza, the pizza was not pre-placed for the children and it appeared only one person was serving the 26 children present. The parents were in a separate room. The host had to go into where the children were to keep them from going back out into the play area once they were finished and waiting for the cake. Unlike for most parties at similar places, the cake was held in the back and not on display, plus the parents were not even told when they brought the cake in and started singing to the birthday child.
Several children complained during the party that other kids (not invited to this party) cut in line and the staff did little to encourage fair behavoir. The staff was rude and did little to foster a better atmosphere. The parents hosting this party had to help guide the children to the laser tag area and ensure that all had the opportunity to play because the other party's kids cut in line preventing our kids from participating in this activity.
I would not recommend this facility for birthday parties. Based on what the parents paid, this party was overpriced for the level of customer service (which was horrendous), the poor professionalism of the staff, and the lack of even wanting to address the concerns of the various parents whose kids attended. I will not book a party here and would not recommend this place to anyone.

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Message from Kids Towne Usa

Kid Netic removes the hassles of party planning by taking care of even the smallest of details. A dedicated host and party staff will keep the festivities flowing so that the young guests will get the most of their time with us.



Need help booking a party? Call us and we'll work with you to find the package that best suits your needs , or email... Mariam@kidneticnj.com

 

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