Mesa Eyecare

★☆☆☆☆

About Mesa Eyecare

Categories
  • Optometrists

Health & Medical

Health & Medical
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Visionworks-Mesilla Valley Mall

700 S Telshor Blvd 1536 Las Cruces, NM

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Unfortunately, my wife and I were forced to go to this place due to the fact that they seem to be the only ones in Las Cruces that can fill my eyeglass Rx with our insurance. When I went there everything appeared fine and it seemed that everybody was being courteous and helpful. However, when I returned on Feb. 08th to get our eyeglasses, I was told that only my wife's pair were in and they were waiting on mine to be returned by the lab. They also said, that my eyeglasses should be in within the next couple of days. I, of course, do not live in Las Cruces so, I called them back everyday since then. The first call back, I was told they still were not in and to call back the next day. I did that today and was told that they still had not come in. I asked them if they could please find out why it was taking so long, especially since my wife had already received hers. I was then told that they could not find out for me, however I could call my insurance since it was their lab it was coming from anyway and if I was angry I should do that.. So, I called my insurance. SURPRISE...SURPRISE! The rep. from my insurance looked into everything and found out that they had been delivered on Feb. 4th, along with my wife's pair. I asked how I could prove this to them and the rep. contacted the lab and did a conference call with her, the lab rep.and I. The lab rep. told me specifically That it was delivered on the same date that my insurance rep. said at 12:07PM to Mesa Eyecare and it was signed by a Lazarin at that moment, assuming that it was the last person's name. I was also told that there should be no reason why they could not have called the lab themselves. I thanked both him and my insurance rep. and said I would call back after contacting Mesa Eyecare. Now at this point I was very angry with Mesa Eyecare and when I called them I was firmly told by the person in charge of inventory named Jasmine that she had 20 boxes to go through and that she had been gone a week and was just getting started on the boxes. I angrily told her that that shouldn't be an excuse since my wife's glasses had come in at the same time and neither of us were informed that the glasses were there. She first told me that if I didn't stop yelling at her she would contact my insurance and refuse me services and then she said I would not have been informed because it had not been input into their inventory. OK, if that's true then what about my wife's pair, she wasn't notified in anyway and her pair obviously were in the inventory because I had picked them up on the 8th. Also, why is there only one person in charge of in-taking the inventory. That means if someone is out sick, gets terminated for whatever reason, or goes on vacation the inventory doesn't get done. If that's true, then their process of inventory needs to be revamped and they need to cross train their people in order to fill Rx's. The other problem is this, since I do not live in Las Cruces, I would have to take a 40 minute drive there just to pick-up a pair of glasses that could have been given to me on the 8th of Feb. In turn wasting my gas, my time, and my sanity. Not to mention the fact that due to their processes and systems it makes their customer service and their reputation disgraceful, shameful and deplorable. This is why I have given them a one star rating. To be honest I would have given them less of rating if the option was open to me.

1
★☆☆☆☆

Unfortunately, my wife and I were forced to go to this place due to the fact that they seem to be the only ones in Las Cruces that can fill my eyeglass Rx with our insurance. When I went there everything appeared fine and it seemed that everybody was being courteous and helpful. However, when I returned on Feb. 08th to get our eyeglasses, I was told that only my wife's pair were in and they were waiting on mine to be returned by the lab. They also said, that my eyeglasses should be in within the next couple of days. I, of course, do not live in Las Cruces so, I called them back everyday since then. The first call back, I was told they still were not in and to call back the next day. I did that today and was told that they still had not come in. I asked them if they could please find out why it was taking so long, especially since my wife had already received hers. I was then told that they could not find out for me, however I could call my insurance since it was their lab it was coming from anyway and if I was angry I should do that.. So, I called my insurance. SURPRISE...SURPRISE! The rep. from my insurance looked into everything and found out that they had been delivered on Feb. 4th, along with my wife's pair. I asked how I could prove this to them and the rep. contacted the lab and did a conference call with her, the lab rep.and I. The lab rep. told me specifically That it was delivered on the same date that my insurance rep. said at 12:07PM to Mesa Eyecare and it was signed by a Lazarin at that moment, assuming that it was the last person's name. I was also told that there should be no reason why they could not have called the lab themselves. I thanked both him and my insurance rep. and said I would call back after contacting Mesa Eyecare. Now at this point I was very angry with Mesa Eyecare and when I called them I was firmly told by the person in charge of inventory named Jasmine that she had 20 boxes to go through and that she had been gone a week and was just getting started on the boxes. I angrily told her that that shouldn't be an excuse since my wife's glasses had come in at the same time and neither of us were informed that the glasses were there. She first told me that if I didn't stop yelling at her she would contact my insurance and refuse me services and then she said I would not have been informed because it had not been input into their inventory. OK, if that's true then what about my wife's pair, she wasn't notified in anyway and her pair obviously were in the inventory because I had picked them up on the 8th. Also, why is there only one person in charge of in-taking the inventory. That means if someone is out sick, gets terminated for whatever reason, or goes on vacation the inventory doesn't get done. If that's true, then their process of inventory needs to be revamped and they need to cross train their people in order to fill Rx's. The other problem is this, since I do not live in Las Cruces, I would have to take a 40 minute drive there just to pick-up a pair of glasses that could have been given to me on the 8th of Feb. In turn wasting my gas, my time, and my sanity. Not to mention the fact that due to their processes and systems it makes their customer service and their reputation disgraceful, shameful and deplorable. This is why I have given them a one star rating. To be honest I would have given them less of rating if the option was open to me.

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