Ear Nose & Throat

★★★☆☆
  • 8530 W Sunset Rd Ste 230

    Las Vegas, NV 89113

    Map & Directions
  • 702-629-6797

About Ear Nose & Throat

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Details
Hours
Mon-Thu 8:30am-5pm, Fri 7:30am-4pm

Health & Medical

Health & Medical
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3.2 5
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I went to see one of the doctors at the Green Valley office. I enjoyed it as much as anyone does when they see the doctor. The office was clean, the staff was friendly. The best part was the "high tech" aspect of the office. I could download all my forms prior to my appointment and bring it all in. Also the website had all the information that I need. Dr. Shipley was great and I feel extrememly confident in him as a physicians. I would recommend him to anyone~~

2
★★★★★

I went to see one of the doctors at the Green Valley office. I enjoyed it as much as anyone does when they see the doctor. The office was clean, the staff was friendly. The best part was the "high tech" aspect of the office. I could download all my forms prior to my appointment and bring it all in. Also the website had all the information that I need. Dr. Shipley was great and I feel extrememly confident in him as a physicians. I would recommend him to anyone~~

Pros: Great location, forms online for quick access

Cons: None that I was aware of...

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This is the best physicians office I have ever been to. The staff was friendly and courteous. When I called in I got right through to the scheduler and they were able to accomodate my needs. I expected to wait a long time (like you usually do in doctors offices) but I was in and out fairly quickly. Not only that, but when I saw the doctor he answered all my questions and didn't treat me like a speed bump, he actually spent time in the room to answer all of my questions. I have schedule for an upcoming surgery and I am extremely confident that I am in great hands. I would recommend this clinic to all my friends and family.

2
★★★★★

This is the best physicians office I have ever been to. The staff was friendly and courteous. When I called in I got right through to the scheduler and they were able to accomodate my needs. I expected to wait a long time (like you usually do in doctors offices) but I was in and out fairly quickly. Not only that, but when I saw the doctor he answered all my questions and didn't treat me like a speed bump, he actually spent time in the room to answer all of my questions. I have schedule for an upcoming surgery and I am extremely confident that I am in great hands. I would recommend this clinic to all my friends and family.

Pros: 4 offices to choose from, 8 doctors so there is no waiting for an appointment

Cons: none that I saw...

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This office gave my wife a terrible experience. The first time setting an appointment was fine. We got through the phone line fairly easily. After she met with the doctor she asked if she could get a follow up the same week (this appointment was on a Monday) and he said that shouldn't be a problem as long as she gets her bloodwork done. We got the bloodwork done the same day. We called the next day in the afternoon (he said they should call us right back as soon as the bloodwork is done, but needless to say they didn't). When we called they still didn't have the bloodwork, but we still tried to schedule a cat scan. The phone operators couldn't find the chart or the doctor to know what to order so (duh) so they said they would call back. Next Monday rolls around and we try to call to see what's going on. All we ever got was an automated phone system and no one ever calls back. It took about 3 days to actually talk to someone!! When we finally did the appointment was set for the next Wednesday afternoon. Tuesday before that someone calls and says the appointment was moved to Thursday, but they never called her to confirm. When she asked was they sure about it they got an attitude saying "I'm looking right at the chart". She still took it and went to the office that day and nobody was there!! The office was closed even though they set the appointment. Called them the next day and they said the appointment was supposed to be Wednesday!!! Done with them!!! Don't go!!!!

0
★☆☆☆☆

This office gave my wife a terrible experience. The first time setting an appointment was fine. We got through the phone line fairly easily. After she met with the doctor she asked if she could get a follow up the same week (this appointment was on a Monday) and he said that shouldn't be a problem as long as she gets her bloodwork done. We got the bloodwork done the same day. We called the next day in the afternoon (he said they should call us right back as soon as the bloodwork is done, but needless to say they didn't). When we called they still didn't have the bloodwork, but we still tried to schedule a cat scan. The phone operators couldn't find the chart or the doctor to know what to order so (duh) so they said they would call back. Next Monday rolls around and we try to call to see what's going on. All we ever got was an automated phone system and no one ever calls back. It took about 3 days to actually talk to someone!! When we finally did the appointment was set for the next Wednesday afternoon. Tuesday before that someone calls and says the appointment was moved to Thursday, but they never called her to confirm. When she asked was they sure about it they got an attitude saying "I'm looking right at the chart". She still took it and went to the office that day and nobody was there!! The office was closed even though they set the appointment. Called them the next day and they said the appointment was supposed to be Wednesday!!! Done with them!!! Don't go!!!!

Pros: sounds like a good place

Cons: isn't and the receptionist staff was horrible!!

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This was definately the worst patient service I have ever experienced. I was trying to set a follow up appointment for my daughter, and after waiting on hold for 57 minutes (not an exaggeration) I was greeted by the rudest staff ever. They first implied that I was a liar by saying that the automated system doesn't allow you to wait for over 4 minutes (why would I have any reason to lie about that?!?), and then after rudely transferring me to their appointment scheduler, they refused to give me their names, and hung up on me...5 times!!!! I will be writing a strongly worded letter to their office as well as any other agencies that refer patients to this horrible office staff.

0
★☆☆☆☆

This was definately the worst patient service I have ever experienced. I was trying to set a follow up appointment for my daughter, and after waiting on hold for 57 minutes (not an exaggeration) I was greeted by the rudest staff ever. They first implied that I was a liar by saying that the automated system doesn't allow you to wait for over 4 minutes (why would I have any reason to lie about that?!?), and then after rudely transferring me to their appointment scheduler, they refused to give me their names, and hung up on me...5 times!!!! I will be writing a strongly worded letter to their office as well as any other agencies that refer patients to this horrible office staff.

Pros: Dr. Schroeder does know hat he's doing, unfortunately...

Cons: you have to deal with the most immature and rude office staff ever.

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As a doctor he is great with kids. Though trying to get through to the office is difficult to say the least. Trying to get a response from his surgery schedule is near to impossible. Not to mention the wait time to get into see the doctor or get a surgery scheduled.

2
★★★★☆

As a doctor he is great with kids. Though trying to get through to the office is difficult to say the least. Trying to get a response from his surgery schedule is near to impossible. Not to mention the wait time to get into see the doctor or get a surgery scheduled.

Pros: Highly skilled

Cons: staff leaves alot to be desired

 

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