Dotty's Customer Svc

★☆☆☆☆

About Dotty's Customer Svc

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I was at the dottys on serene and eastern area near the walmart and never had such rude service the older lady and guy working there are very ignorant especially the lady i am calling corporate and going to file a consumer report to the better business bureau about this until there is action taken i spend a lot of hard earned money there and to be treated as rude as i was is just not right and she will not get away with it, on top of it all she after i was waiting a hour and asked for a drink she tells me no i need to be playing quarters even though i may been playing pennies i was betting 50 cents a spin, i spend alot of money in there and for here to imbarass me and act the way she did then give drinks to lo life people who where not even playing i have had it never been so mad in my life, i work a day job and i am 20% owner of a successful business and that lady does not deserve her job she is a miserable person and i will do everything in my power to get action taken this time she was a b to the wrong person and maybe it will be a lesson learned people that b gets tips all night and i would of tip also she needs to learn customer service she deserves to be at the unemployment office or at the very most needs some action or discipline taken, i refuse to ever walk into another dottys until action is taken and again i will keep going to someone higher in the chain until she has action taken.

1
★☆☆☆☆

I was at the dottys on serene and eastern area near the walmart and never had such rude service the older lady and guy working there are very ignorant especially the lady i am calling corporate and going to file a consumer report to the better business bureau about this until there is action taken i spend a lot of hard earned money there and to be treated as rude as i was is just not right and she will not get away with it, on top of it all she after i was waiting a hour and asked for a drink she tells me no i need to be playing quarters even though i may been playing pennies i was betting 50 cents a spin, i spend alot of money in there and for here to imbarass me and act the way she did then give drinks to lo life people who where not even playing i have had it never been so mad in my life, i work a day job and i am 20% owner of a successful business and that lady does not deserve her job she is a miserable person and i will do everything in my power to get action taken this time she was a b to the wrong person and maybe it will be a lesson learned people that b gets tips all night and i would of tip also she needs to learn customer service she deserves to be at the unemployment office or at the very most needs some action or discipline taken, i refuse to ever walk into another dottys until action is taken and again i will keep going to someone higher in the chain until she has action taken.

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First let me explain, I??m a manager for a local public service office in Las Vegas, and had been playing at various Dotty locations throughout Henderson/Vegas since 1999, until a recent altercation with a store clerk named Gina, located at Lake Mead & Jones. To make a long story short. I was basically eighty sixed because I requested a beer, after dropping about $200.00 within hours. The store clerk Gina lied to all of her bosses, and basically made them look like damn fools in my eyes. She told her bosses she offered me an opportunity to purchase a beer, which I would have been glad to do. A total lie, and her bosses bought into the lie without investigating or trying to find out the real truth (which is the job of any manager) Framing problems, and getting to the bottom of the issue. If fact all their managers lack management skills. I??m talking about real management skills, and not making decisions based on a hunch.
The problem is Gina never asked me if I would like to buy a beer. She made the lie up to cover her ass, and her bosses swallowed her story like special chocolate. Now here??s the killer. I had never ever had an altercation with any Dotty??s employee or staff since I started catering to Dotty??s 1999. Additionally, I??d run anywhere between $25,000 and $40,000 through their machines a year, and one of the Dotty??s assistant store managers decided to do me a favor, and allow me to come back in 90 days. The fact is I will never ever set another foot in Dotty??s again. There are new clerks that hate their job, because they are way under paid, and if you don??t tip, they will not serve you a second or third drink.
Take my advice PLEASE: GO TO ANY OF THE STATION CASINOS OR OTHER ESTABLISHMENTS WHERE LOCALS PLAY. Why?
1)You won??t have employees standing over your shoulder, looking to see how much many coins you??re playing each hand.

1)a I don??t care if you??re losing $100,000.00. If you do not play five coins at a time, you??re not entitled to a drink.
2) Your chances of winning at any other local casino are just as good if not better than Dotty??s.
2) a Before Dotty??s changed ownership it was the best place for locals to win??no more
The new owners got greedy, opened up a bunch of new Dotty??s, and now the payback is spread so thin you will hardly ever win at Dotty??s.
If you??re the kind of person that needs to find out for themselves here is what you do. Go to any Dotty??s and play. Then go to any stations casino and play. I can assure of you you of this at the very least. Even If you don??t win at Stations casinos, you will not be harassed about how many coins you have to play to get a drink.
To each it own: as for me: Yo0u could not melt me down, and pour me into another Dotty??s establishment.

1
★☆☆☆☆

First let me explain, I??m a manager for a local public service office in Las Vegas, and had been playing at various Dotty locations throughout Henderson/Vegas since 1999, until a recent altercation with a store clerk named Gina, located at Lake Mead & Jones. To make a long story short. I was basically eighty sixed because I requested a beer, after dropping about $200.00 within hours. The store clerk Gina lied to all of her bosses, and basically made them look like damn fools in my eyes. She told her bosses she offered me an opportunity to purchase a beer, which I would have been glad to do. A total lie, and her bosses bought into the lie without investigating or trying to find out the real truth (which is the job of any manager) Framing problems, and getting to the bottom of the issue. If fact all their managers lack management skills. I??m talking about real management skills, and not making decisions based on a hunch.
The problem is Gina never asked me if I would like to buy a beer. She made the lie up to cover her ass, and her bosses swallowed her story like special chocolate. Now here??s the killer. I had never ever had an altercation with any Dotty??s employee or staff since I started catering to Dotty??s 1999. Additionally, I??d run anywhere between $25,000 and $40,000 through their machines a year, and one of the Dotty??s assistant store managers decided to do me a favor, and allow me to come back in 90 days. The fact is I will never ever set another foot in Dotty??s again. There are new clerks that hate their job, because they are way under paid, and if you don??t tip, they will not serve you a second or third drink.
Take my advice PLEASE: GO TO ANY OF THE STATION CASINOS OR OTHER ESTABLISHMENTS WHERE LOCALS PLAY. Why?
1)You won??t have employees standing over your shoulder, looking to see how much many coins you??re playing each hand.

1)a I don??t care if you??re losing $100,000.00. If you do not play five coins at a time, you??re not entitled to a drink.
2) Your chances of winning at any other local casino are just as good if not better than Dotty??s.
2) a Before Dotty??s changed ownership it was the best place for locals to win??no more
The new owners got greedy, opened up a bunch of new Dotty??s, and now the payback is spread so thin you will hardly ever win at Dotty??s.
If you??re the kind of person that needs to find out for themselves here is what you do. Go to any Dotty??s and play. Then go to any stations casino and play. I can assure of you you of this at the very least. Even If you don??t win at Stations casinos, you will not be harassed about how many coins you have to play to get a drink.
To each it own: as for me: Yo0u could not melt me down, and pour me into another Dotty??s establishment.

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Dotty's stinks..the machines are squeey tight...the staff treats you like crap..and I can drop a bundle of cash and you can't even get a drink...I just don't understand why people would ever come back a second time.....oh and the location at e. lake mead.. i miss the roadhouse..to the stingy owner ..Vegas close him down...

1
★☆☆☆☆

Dotty's stinks..the machines are squeey tight...the staff treats you like crap..and I can drop a bundle of cash and you can't even get a drink...I just don't understand why people would ever come back a second time.....oh and the location at e. lake mead.. i miss the roadhouse..to the stingy owner ..Vegas close him down...

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