Sears

★★★☆☆
Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, and electronics. With the latest in mens, womens and kids fashion and beauty products, the whole family will look great. Sign up to be a ShopYourWay Member to earn points and save more on everything you love.
  • 1245 W Warm Springs Rd

    Henderson, NV 89014

    Map & Directions
  • 702-855-5100

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Sears Hometown Store

1029 Highway 62 East Mountain Home, AR

2.75 4
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I got a craftsman tool like for a year or so. Unfortunately, stop working, i got 2 year warranty on it, so a head to my favorite sears store, at grand canyon, the gentleman at the tools dept, ask me for the receipt, i don't have it, "no receipt, no can do", very rude and no manners.I was leaving a little disappointed when Martha from the Customer service desk help me calling the tools dept. Soraya Garcia, who with patience and manners hear my problem, and in two minutes resolve the issue giving me a new tool with no hassle at all. Like the saying says: "Talk with the boss, is better..." Thank you very much Soraya and Martha, you really know how to help people, and how to do your job.

2
★★★★☆

I got a craftsman tool like for a year or so. Unfortunately, stop working, i got 2 year warranty on it, so a head to my favorite sears store, at grand canyon, the gentleman at the tools dept, ask me for the receipt, i don't have it, "no receipt, no can do", very rude and no manners.I was leaving a little disappointed when Martha from the Customer service desk help me calling the tools dept. Soraya Garcia, who with patience and manners hear my problem, and in two minutes resolve the issue giving me a new tool with no hassle at all. Like the saying says: "Talk with the boss, is better..." Thank you very much Soraya and Martha, you really know how to help people, and how to do your job.

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Looking to contact sears employees who were terminated for selling or involved in the sales of reduced priced pool tables. Due to a comupter error pool tables were sold at extrmeme discounts and not honored, customers were bullied and threatned until the store recovered their losses either by forcing refunds or threatening no product and no refund. Employees were fired even though it was a computer error and id like to speak to any of these employees that would possibly like to help in taking the actions against sears further.

0
★☆☆☆☆

Looking to contact sears employees who were terminated for selling or involved in the sales of reduced priced pool tables. Due to a comupter error pool tables were sold at extrmeme discounts and not honored, customers were bullied and threatned until the store recovered their losses either by forcing refunds or threatening no product and no refund. Employees were fired even though it was a computer error and id like to speak to any of these employees that would possibly like to help in taking the actions against sears further.

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the car was cranking slow. the battery was 4 years old and original equipment. went to sears on grand canyon parkway. the tech checked out the battery, explaining as he went through the procedure. turns out the battery was quite depleted at 10 volts(i had checked the battery with my own volt meter prior to going to sears.) there wasn't a sale so i had to pay regular price. $99 total for a 72 month delco battery. in my younger days, i was a mechanic. talking to the staff there, they were friendly and showed that they knew their stuff.

4
★★★★☆

the car was cranking slow. the battery was 4 years old and original equipment. went to sears on grand canyon parkway. the tech checked out the battery, explaining as he went through the procedure. turns out the battery was quite depleted at 10 volts(i had checked the battery with my own volt meter prior to going to sears.) there wasn't a sale so i had to pay regular price. $99 total for a 72 month delco battery. in my younger days, i was a mechanic. talking to the staff there, they were friendly and showed that they knew their stuff.

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After having a tire blow on the 215, I went to Sears, which was right down the street. Not only are they understaffed, but their so-called technicians put the WRONG tire on my car. They only way I know this is because I went to the tire manufacturer and they told me. When I went to refund my tire purchase, it took the sales guy more than a half-hour to figure out how to do a refund.

PROS: Location
CONS: Unknowledgeable staff, slow, understaffed, wrong parts, over-priced

2
★★☆☆☆

After having a tire blow on the 215, I went to Sears, which was right down the street. Not only are they understaffed, but their so-called technicians put the WRONG tire on my car. They only way I know this is because I went to the tire manufacturer and they told me. When I went to refund my tire purchase, it took the sales guy more than a half-hour to figure out how to do a refund.

PROS: Location
CONS: Unknowledgeable staff, slow, understaffed, wrong parts, over-priced

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