Falso Service Experts

★☆☆☆☆
Expert Service, Guaranteed!
  • 6019 Corporate Dr

    East Syracuse, NY 13057-1016

    Map & Directions
  • 315-215-0370

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We purchased a high efficiency furnace, AC, humidifier and Merv 6 air filter for our new house, in June 2009.

When the units were installed, the technicians left metal shavings on the floor and pulled out some insulation and never replaced it. It took several phone calls to have the sales rep. come back out to our house. He agreed that this was unacceptable. He took some of the shavings with him and assured us that it would be taken care of... We never heard anything. I called and spoke to a manager, who scheduled an appointment for someone to come out and clean up the mess. They missed the first appointment. He called me to reschedule. When the guy showed up for the second appointment, he asked if we had a broom or vacuum that he could use because he didn't have anything with him! Unreal!

Also, the guy who did the duct cleaning after the furnace was installed made a mess and had to come back to replace a ceiling vent that he had pulled out. The ducts were not adequately cleaned and we have to have someone else come back and do it.

Two days after the furnace/AC was installed, our hot water tank blew. Now, keep in mind, I'm supposed to be moving into this house in 2 days! Falso never returned our call! We called another company (Potter and Perrone) and they came out ASAP and took care of the hot water tank AND cleaned up!

We were told by the Falso rep that we would get assistance in adjusting the ducts/vents - we asked the install techs and the duct cleaning guy, and no one helped us. We still can't get this expensive new furnace to heat the house evenly.

Also, the rebates (for high efficiency HVAC) were mis quoted by the sales rep. Falso did make up the difference, but only after 6 phone calls and a lot of hassles.

Falso made a lot of promises to make the sale, but when all was said and done, we wish that we had given the $8,600 to another company.

1
★☆☆☆☆

We purchased a high efficiency furnace, AC, humidifier and Merv 6 air filter for our new house, in June 2009.

When the units were installed, the technicians left metal shavings on the floor and pulled out some insulation and never replaced it. It took several phone calls to have the sales rep. come back out to our house. He agreed that this was unacceptable. He took some of the shavings with him and assured us that it would be taken care of... We never heard anything. I called and spoke to a manager, who scheduled an appointment for someone to come out and clean up the mess. They missed the first appointment. He called me to reschedule. When the guy showed up for the second appointment, he asked if we had a broom or vacuum that he could use because he didn't have anything with him! Unreal!

Also, the guy who did the duct cleaning after the furnace was installed made a mess and had to come back to replace a ceiling vent that he had pulled out. The ducts were not adequately cleaned and we have to have someone else come back and do it.

Two days after the furnace/AC was installed, our hot water tank blew. Now, keep in mind, I'm supposed to be moving into this house in 2 days! Falso never returned our call! We called another company (Potter and Perrone) and they came out ASAP and took care of the hot water tank AND cleaned up!

We were told by the Falso rep that we would get assistance in adjusting the ducts/vents - we asked the install techs and the duct cleaning guy, and no one helped us. We still can't get this expensive new furnace to heat the house evenly.

Also, the rebates (for high efficiency HVAC) were mis quoted by the sales rep. Falso did make up the difference, but only after 6 phone calls and a lot of hassles.

Falso made a lot of promises to make the sale, but when all was said and done, we wish that we had given the $8,600 to another company.

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Message from Falso Service Experts

If you need a job done right, you call in the experts. At Falso Service Experts Heating & Air Conditioning in East Syracuse, we're committed to performing quality HVAC services. We even put it in writing. Our 100% Satisfaction Guarantee displays our commitment to upholding the highest level of heating and air conditioning services in the industry. With 24/7/365 Emergency Plumbing Service available from Falso, plumbing problems don't have to be a headache. When you have help from our professionals you can rest assured that any plumbing problem you have will be fixed fully. Falso Service Experts in East Syracuse will take care of everything needed to ensure your home's comfort. Whether your air conditioner or furnace breaks on the day you need it most or you're on the lookout for indoor air quality solutions that meet the highest EPA and ENERGY STAR standards, you can trust our East Syracuse team. We're experts in heating, air conditioning, and plumbing - superior service is what we do best.. |Plumbing Repair|Indoor Air Quality|Drain Cleaning|Air Conditioning Installation/Replacement|Air Conditioning Service/Repair|Air Filtration Systems|Heat Pump Installation/Replacement|Heat Pump Service/Repair|Furnace Installation/Replacement|Furnace Service/Repair|Water Heater Installation/Replacement|Water Heater Service/Repair|Heating System Installation/Replacement|Heating System Service/Repair|Duct Cleaning|Duct Work|Air Purification Systems|Tank & Tankless Water Heaters|Leak Detection/Repair|Faucet and Pipe Repair/Replacement|Drainpipe Replacement|Food Waste Disposer Replacement|Water Heater Repair/Replacement|Water Softener Installation|Gas Pipe Repair|Sump Pump Installation|Well Pump and Tanks|Heating Repair & Service|Air Conditioning Repair & Service|Electric & Gas Furnace Repair Service|Furnace Sales & Expert Installation|Furnace Maintenance|Air Handlers|Heat Pump Repair Service|Heat Pump Sales & Installation|Heat Pumps|Mini-Split Systems|Packaged Systems|Oil Furnace Repairs|Boilers Repairs|Furnace Replacement|Garage Heaters|Air Conditioning Sales & Expert Installation|Air Conditioning Maintenance|Solar Air Conditioning|Air Conditioning Replacement|Energy Efficient Equipment|Air Cleaners & Purifiers|HEPA Filters|Media Air Cleaners|Electronic Air Cleaners|Germicidal UV Light Systems|Humidifiers|Dehumidifiers|Heat Recovery Ventilators|Energy Recovery Ventilators|Commercial HVAC Repair

More about Falso Service Experts

In need of furnace and air conditioning repair or maintenance on your residential or commercial HVAC system? Service Experts is your HVAC repair and maintenance solution. No other HVAC service and plumbing company has more home comfort experience. HEATING & FURNACE - Designed to deliver reliable and economical warmth, we offer replacement furnaces with efficiency ratings from 80% all the way up to 95% AFUE. Many are ENERGY STAR® qualified, which means they can significantly lower your utility bills compared to conventional models, and are designed to run silently and smoothly. For optimal efficiency, we can combine a gas furnace with an electric heat pump in one dual-fuel system. Providing these new hybrid HVAC systems is just another way we show our commitment to conservation. AIR CONDITIONING - To save you money when you need a new air conditioner, we offer a variety of models, sizes and styles of air conditioners that are ENERGY STAR® qualified, meaning they meet U.S. EPA guidelines for energy efficiency. These systems maximize comfort while minimizing energy costs and sound levels. DUCT CLEANING - Service Experts provides thorough duct cleaning and duct sanitization services, so the air circulating inside your home is clean, conditioned and filtered properly. Imagine actually having to dust less simply because the air moving through your ducts is not contaminated or restricted. ATTIC INSULATION - Additional attic insulation could save you up to 20% on heating and cooling bills. We can audit your insulation levels and provide new insulation to meet current Department of Energy guidelines for insulation energy efficiency. Tax Credits are even available for the purchase of insulation products and can help you save significantly. SERVICE & REPAIR - We service all brands (Lennox, Carrier, Ruud, Trane, and many more) and the Service Experts Platinum PLUS™ Protection Plan includes ALL the features and benefits of our PLUS™ Maintenance Agreement, AND your heating and air conditioning components are covered under a reliable, worry-free warranty! If the included equipment breaks down at any time, our NATE-certified technicians will fix it FREE; Day or night, 24/7/365, with no deductible or diagnostic charge. All your service and maintenance visits are FREE. Nobody gives you this much peace of mind. Call Service Experts today to schedule your appointment.

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