Red Carpet Boutique

★☆☆☆☆
  • 662 Broadway Ave

    Bedford, OH 44146

    Map & Directions
  • 440-786-7970

About Red Carpet Boutique

Hours
Sun 1pm-3pm, Mon-Tue 12pm-4pm, Wed-Sat 10am-7pm
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I made the mistake of taking a bridesmaid gown to Red Carpet Boutique to be altered. The alterations were minimal, consisting of a hem and a bow added to the waistline of the dress. I took the dress in 5 weeks before the wedding. When I picked up the dress (1 week prior to the event), the hem was crocked and had to be re-done...to which it is still is not straight; and the bow and sash were not attached as discussed. The alterations were all done by hand stitching opposed to using a sewing machine. The craftsmanship was spotty at best; I could have done a more professional job. I had to come in twice for a fitting, each ranging from 2-3 hrs. The last fitting the seamstress (the owner's mother) was sewing the dress while I had it on. The owner took no accountability of the situation, nor offered a palatable solution. I expressed my dissatisfaction to which the owner did not acknowledge, rather she just pretended to be busy with another customer and continued to write her grocery list, acting oblivious to the situation that was occurring in the same room, which she sat.

I try to support minority owned businesses and family businesses for that matter. But I will NEVER do any type of business with this company. The owner is immature, unprofessional, and lacks customer service skills. Clearly there is no recourse for the customer in this type of situation between a mother and daughter. I would not suggest patronizing this company, especially if you need simple alterations done. $91 dollars down the drain.

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★☆☆☆☆

I made the mistake of taking a bridesmaid gown to Red Carpet Boutique to be altered. The alterations were minimal, consisting of a hem and a bow added to the waistline of the dress. I took the dress in 5 weeks before the wedding. When I picked up the dress (1 week prior to the event), the hem was crocked and had to be re-done...to which it is still is not straight; and the bow and sash were not attached as discussed. The alterations were all done by hand stitching opposed to using a sewing machine. The craftsmanship was spotty at best; I could have done a more professional job. I had to come in twice for a fitting, each ranging from 2-3 hrs. The last fitting the seamstress (the owner's mother) was sewing the dress while I had it on. The owner took no accountability of the situation, nor offered a palatable solution. I expressed my dissatisfaction to which the owner did not acknowledge, rather she just pretended to be busy with another customer and continued to write her grocery list, acting oblivious to the situation that was occurring in the same room, which she sat.

I try to support minority owned businesses and family businesses for that matter. But I will NEVER do any type of business with this company. The owner is immature, unprofessional, and lacks customer service skills. Clearly there is no recourse for the customer in this type of situation between a mother and daughter. I would not suggest patronizing this company, especially if you need simple alterations done. $91 dollars down the drain.

Pros: Minority Owned

Cons: Unprofessional, Faulty Work, and Over-priced

 

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