Luke���s Sewing Centers

★☆☆☆☆
  • 6355 Harrison Ave

    Cincinnati, OH 45239

    Map & Directions
  • 513-922-4455

About Luke���s Sewing Centers

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Hours
Mon., Sun. CLOSED;Tue. - Fri. 10am - 6pm;Sat. 10am - 5pm
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I feel I have a moral obligation to report what I experienced when taking my sewing machine in for servicing. I dropped off my machine and when I picked it up, it was two different colors...it was NOT two colors when I dropped it off. I immediately told the person checking me out (the owner's daughter) that the machine wasn't mine. She adamantly stated that it was the same machine. She was self-righteous and denied any wrongdoing on their part. I would never make this type of accusation unless I was 100% certain. She was unbending and I felt deflated as I left the store but, did notice that there were several used machines (identical make and model) as mine that were for sale in the shop. NONE of the machines for sale had mismatched parts - in fact, they were the color my machine was when I dropped it off. At that point I suspected they had picked parts from my machine for use in machines they wanted to resell. Now, everytime I use my machine I am again upset about this situation and their blatant denial of any wrongdoing.

I did call again recently and the daughter told me I could bring my machine in and they would "try" to make it right. Honestly, I don't trust them with my machine. I fear I would get it back and they may have done something to it. How could I feel any other way? If they could do this to me initially, what would they do in retaliation, given the chance. I will NEVER take anything to this company again, nor will I purchase anything from them.

It is unfortunate that they have somewhat of a monopoly in the higher end sewing machine market in Cincinnati. Regardless, I will go elsewhere the next time I purchase or service a machine.

I hope that others who have had similar experiences will establish an account to get the word out about Luke's business practices. I also filed a complaint with the Better Business Bureau.

1
★☆☆☆☆

I feel I have a moral obligation to report what I experienced when taking my sewing machine in for servicing. I dropped off my machine and when I picked it up, it was two different colors...it was NOT two colors when I dropped it off. I immediately told the person checking me out (the owner's daughter) that the machine wasn't mine. She adamantly stated that it was the same machine. She was self-righteous and denied any wrongdoing on their part. I would never make this type of accusation unless I was 100% certain. She was unbending and I felt deflated as I left the store but, did notice that there were several used machines (identical make and model) as mine that were for sale in the shop. NONE of the machines for sale had mismatched parts - in fact, they were the color my machine was when I dropped it off. At that point I suspected they had picked parts from my machine for use in machines they wanted to resell. Now, everytime I use my machine I am again upset about this situation and their blatant denial of any wrongdoing.

I did call again recently and the daughter told me I could bring my machine in and they would "try" to make it right. Honestly, I don't trust them with my machine. I fear I would get it back and they may have done something to it. How could I feel any other way? If they could do this to me initially, what would they do in retaliation, given the chance. I will NEVER take anything to this company again, nor will I purchase anything from them.

It is unfortunate that they have somewhat of a monopoly in the higher end sewing machine market in Cincinnati. Regardless, I will go elsewhere the next time I purchase or service a machine.

I hope that others who have had similar experiences will establish an account to get the word out about Luke's business practices. I also filed a complaint with the Better Business Bureau.

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